Senior Project Manager, Center for IT Project Management, Business Analysis and Consultancy - IT Division at Techcombank (TCB)Extensive experience in managing enterprise IT project life cycle through all phases. Proven ability to deliver high quality IT products and services on schedule and under budget. Experienced in IT project budget analysis, outsourcing strategies, and contract management. Developed relationships with each division by identifying their requirements, delivering solutions, and evaluating the added values brought to Techcombank.• EMV (Europay, MasterCard, Visa) Project: Researched and evaluated the most suitable EMV solutions (Gemalto, CTS-Caliber, Datacard, Oberthur). Wrote the Request for Proposal - RFP for vendors providing global standard for credit and debit payment cards based on chip card technology. Researched and shared EMV knowledge on the Techcombank Card Center and their respective markets. Successfully deployed EMV project in 2011.• HRM (Human Resource Management) Project: Created business requirements for HRM Division. Deployed selected HRM solution (HiStaff of TinhVan Consulting) to align HRM objectives (Profile, Payroll, Timen, Recruitment, Training, Performance, …) through a HRM solution. Conducted reviews with sponsors to gain insight into their business initiatives.• AML (Anti-Money Laundering) Project: Led the team to select and deploy an AML solution to ensure Techcombank realize the most business value from their investments. • MB (Mobile Banking) Project: Analyzed the applications, markets and opportunities of Mobile Banking from 2010-2015. Researched and evaluated the Mobile Banking solutions: Sybase365, Fiserve, IBM, Noema, Smartlink, FTL, ...• CRM (Customer Relationship Management) Project: Consulted and analyzed the 360 Degree Customer View through integrated banking sales and services. Delivered multi-channel campaign & offer management. Prebuilt Customer Analytics for banking.• Treasury Project.

Account Manager / Senior IT Developer Oversaw project completions for four key accounts that increased PMI funding. Developed and maintained relationships with major oil and gas corporations worldwide. Took ownership of project-management role from sales perspective for next generation software product.

M.S. in Management Information System, University of Oklahoma, United States, 2009Management Information Systems Negotiation & Leadership Systems Analysis and Design Entrepreneurial ProcessIT Management Knowledge ManagementProject Management Supply Change Management

Project ManagerLed the development and testing team to develop a system that allowed companies to better manage employee performance. Worked collaboratively with executive management on key strategic business and IT initiatives.• Managed the employee performance which increased the management availability and accuracy by 200%.• Supervised and managed all aspects of the software project, including system analyzing and designing, training of new techniques for team members, and programming.• Deployed project-management skills to deliver projects under budget, on time, and with superior quality.

Project Manager / Business Process AnalystDecisive, energetic, and customer-focused IT project manager who led large project team of 12+ people through implementing changes and improvements. Strong problem-solver who developed creative and profitable solutions for clients.• Management Improvement. Managed, analyzed, designed and deployed enterprise’s performance report system for VNPT (VRS) which replaced former manual reports, enhanced the report quality, satisfied the needs to control and make immediate decisions of VNPT leaders, decreased the cost of annual reports by 90%, decreased the decision-making time by five times.• Customer Relationship Wins. Achieved high degree of customer satisfaction by connecting with customers; helped customers attain achievable development plans, schedules, and project outcomes, ensuring success with the improved business processes.• Business Development. Participated in obtaining several IT projects totaling more than 1000M VND – HRMS for VNPT and CDiT, Business Process Engineering (BPR) for HNPT, and VRS for VNPT.• Operation/Performance Improvement. Identified opportunities to streamline operations, standardize processes, eliminate repetition and accelerate productivity. Developed and customized the collaboration system that improved the management performance by 20% and enhanced issue acquisition/handling/resolution.• Knowledge Management Expansion. Built a knowledge management system with e-books and training videos. Supported employee training on IT, management, organizational behavior, leadership skills, etc.