I'm currently working at Altisss as an IT Business Analyst specializing in the securities sector. Additionally, I'm also serving as the Project Manager for a team with over 20 members.

I have been working at Phenikaa Maas since November 2022 as an IT Business Analyst.Phenikaa Maas is a startup technology company. Some of the company’s products include traffic management systems, IoT devices, AI platforms, and software outsourcing to partners.As an IT BA at Phenikaa Maas, my tasks include: 1. Engaging with stakeholders to gather requirements and understand their desires. 2. Researching processes, operations, and regulations related to the analyzed… Show more I have been working at Phenikaa Maas since November 2022 as an IT Business Analyst.Phenikaa Maas is a startup technology company. Some of the company’s products include traffic management systems, IoT devices, AI platforms, and software outsourcing to partners.As an IT BA at Phenikaa Maas, my tasks include: 1. Engaging with stakeholders to gather requirements and understand their desires. 2. Researching processes, operations, and regulations related to the analyzed problem. 3. Utilizing data and information collected from users to report and find ways to resolve outstanding problems. 4. Analyzing problems from stakeholders to find solutions. 5. Designing systems or functions to solve problems for stakeholders. 6. Collaborating with leaders of all parties in the company to determine feasibility and optimize the design. 7.Prioritizing tasks, allocating resources, and creating task lists for projects. 8. Planning project implementation and presenting to relevant parties. 9. Exchanging and clarifying information with stakeholders and the team, providing suggestions and assistance when problems arise during the system. 10. Writing documents for the team and stakeholders. 11. Monitoring project progress and updating the situation to avoid risks affecting progress. 12. Confirming completed functions and assisting customers in conducting UAT. 13. Monitoring the workflow between parties to make recommendations for optimizing the workflow to avoid wasting time and resources on each project.Through working at Phenikaa Maas, I was able to: 1. Independently discuss and work with customers, responsible for proposals and closing options in the project. 2. Plan timelines, coordinate personnel, and manage work for the project. 3. Follow up with stakeholders and the team to ensure the project follows the proposed plan. Show less

I have one year of experience working as a Junior IT Business Analyst at Leantek.Leantek is a startup that provides Human Resource Management (HRM) solutions for companies through their product, HC360. HC360 is an HRM system in the form of Software as a Service (SaaS), built with common functions for personnel management. For each client, we customize the system to ensure it aligns with the company's processes and operations.In the position of IT BA at Leantek, my tasks include:… Show more I have one year of experience working as a Junior IT Business Analyst at Leantek.Leantek is a startup that provides Human Resource Management (HRM) solutions for companies through their product, HC360. HC360 is an HRM system in the form of Software as a Service (SaaS), built with common functions for personnel management. For each client, we customize the system to ensure it aligns with the company's processes and operations.In the position of IT BA at Leantek, my tasks include: 1. Supporting management in taking requests from customers, clarifying customer issues, taking notes and synthesizing information, and reconfirming collected information with customers before analysis. 2. Researching operations related to customer requirements, analyzing problems, finding solutions, and establishing new processes more optimally. 3. Analyzing the current functions of the system to edit or build new support functions for customers to avoid system conflicts. 4. Designing new UI and working with the programmer team to review the feasibility of proposed functions, expected time, and implementation plan. 5. Writing UML documents, user manuals, or other documents requested from parties. 6. Writing test cases and testing new features, functions affecting changes, and the entire system to hand over to customers. 7. Training customers to use the system. Receiving feedback from users when there are errors, incorrect operations on the system, or suggestions for software development.With those tasks, after one year, I gained the following experiences: 1. How to communicate, take requirements, listen, and ask questions to better understand the customer's problem. 2. Research, learn new operations, analyze, and optimize processes and operations. 3. Create sample documents and write the necessary documents to provide to stakeholders or the team. 4. Supporting customers in accessing new systems feels easier. Show less

I had a brief stint as a Salesman at Nhanh.vn, a technology company specializing in providing an Omnichannel management system for retail stores and agents. In this role, my responsibilities included: 1. Conducting research to identify potential customers who could benefit from an Omnichannel management system. 2. Approaching and introducing products to customers through phone calls or face-to-face meetings. 3. Providing instructions to customers on product usage and… Show more I had a brief stint as a Salesman at Nhanh.vn, a technology company specializing in providing an Omnichannel management system for retail stores and agents. In this role, my responsibilities included: 1. Conducting research to identify potential customers who could benefit from an Omnichannel management system. 2. Approaching and introducing products to customers through phone calls or face-to-face meetings. 3. Providing instructions to customers on product usage and operation. 4. Assisting customers in resolving errors when using the system and gathering feedback from them. 5. Working with the manager or technical team to address system bugs or enhance certain functions.Through these tasks, I gained the ability to: 1. Learn how to effectively approach and understand customers' needs. 2. Think from a user's perspective when involved in product design. 3. Acquire basic knowledge about retail operations. Show less

In my second and third years at university, I had the privilege of serving as a coordinator at CCA, the Communications and Consulting Admission Center of my university. CCA is responsible for disseminating information and news about UEL (University of Economics and Law) to the community. Moreover, we provide guidance to students and working people who interested in studying at UEL through various platforms such as the website, fan pages, groups, and events.In my role as a… Show more In my second and third years at university, I had the privilege of serving as a coordinator at CCA, the Communications and Consulting Admission Center of my university. CCA is responsible for disseminating information and news about UEL (University of Economics and Law) to the community. Moreover, we provide guidance to students and working people who interested in studying at UEL through various platforms such as the website, fan pages, groups, and events.In my role as a coordinator, my primary responsibility involves organizing events. Key tasks include event: Planning, job and personnel management, staffing and overall event coordination, including troubleshooting for any arising issues.I achieved several successes during this period: 1. Effective Resource Arrangement: Successfully organized resources to prevent the overload issues encountered in previous years. 2. Optimized Participant Time: Ensured efficient use of participants' time, minimizing waiting periods and unnecessary effort. 3. Problem Resolution: Addressed arising problems promptly without disrupting operations.These experiences have equipped me with valuable skills in resource management, strategic planning, and problem-solving. Show less

In my second year at university, I was fortunate to become the head of the Communications Department at the Student Association of UEL. Some of the key responsibilities included: 1. Training newcomers in organizational skills and the tools necessary for their roles. 2. Planning communications for the organization throughout the year and disseminating information about related events. 3. Managing games and activities for the organization during events. 4. Serving as the Master of… Show more In my second year at university, I was fortunate to become the head of the Communications Department at the Student Association of UEL. Some of the key responsibilities included: 1. Training newcomers in organizational skills and the tools necessary for their roles. 2. Planning communications for the organization throughout the year and disseminating information about related events. 3. Managing games and activities for the organization during events. 4. Serving as the Master of Ceremonies for entertaining activities at the organization's events. 5. Taking responsibility for researching new technologies and operating systems within the organization.These roles provided valuable learning experiences, teaching me: 1. How to effectively train individuals in acquiring new skills or using new tools. 2. The art of strategic planning for annual events. 3. Observing and adjusting the atmosphere during presentations. Show less

In my second year of university, I had the opportunity to become the President of the "Student of 5 Merits Student Club of the University of Economics and Law" During that period, our organization faced the risk of dissolution due to having only 3 members and no events planned.Upon assuming the role of President, I implemented several changes within the club: 1. Realigning the organization's mission and operating principles. 2. Restructuring the organizational framework. 3… Show more In my second year of university, I had the opportunity to become the President of the "Student of 5 Merits Student Club of the University of Economics and Law" During that period, our organization faced the risk of dissolution due to having only 3 members and no events planned.Upon assuming the role of President, I implemented several changes within the club: 1. Realigning the organization's mission and operating principles. 2. Restructuring the organizational framework. 3. Creating two new annual programs for the organization.With these adjustments, our club experienced notable improvements: 1. Revitalizing the organization from the brink of dissolution to a robust entity with over 50 members annually. 2. Maintaining a clear direction and continuing development in alignment with the core goals of the organization to the present day. 3. Continuing to expand annual activities and incorporating new initiatives each year.Thanks to my experience as President, I gained valuable insights into effective leadership and team development. Show less