Linh Luong Email & Phone Number

Toronto, Ontario, Canada

Process employee movements to ensure any changes to pay and benefits are reflected in a timely manner. Engage with managers to aid with the process of correctly presenting documentation. Troubleshoot Tier 2 concerns using a ticketing system.

Perform agent audits and quality assurance checks in order to determine where additional coaching and training are required. Monitor all Teams channels and assist with responding to call agents' questions and issues; ensuring that agents adhere to guidelines, training material, and any other documentation provided. Review requests from management and.

Creating standardized scripts for our Customer Service Representatives to use for consistency and accuracy throughout calls. Update scripts where needed as Regional Public Health Units (PHU) have ever-changing processes or requirements. Able to extrapolate the key objectives in the PHU's request and note any special instructions that the agent needs to.

As an agent of the Ministry of Government and Consumer Services, aided clients with appointment booking and cancelling, answering vaccination-related inquiries, and provided clients with appropriate resources and channels for other questions such as travel and clinical. Met and exceeded call quality expectations; maintaining a score of 100% in QA.

Ontario, Canada

Assisting the Ministry of Health to provide appointments for those in Ontario to receive their COVID-19 vaccines in a professional manner as an agent of the Provincial Vaccine Booking/Information Line (MGCS agent). Accurately relaying information to the public by following standardized scripts and official resources. Lead team meetings and provide peer.

Ottawa, Ontario, Canada

Provide a range of treatments in a professional setting following health and safety guidance. Continuing education to offer a greater selection of services. Build strong relationships with clients to ensure customer retention; schedule appointments; and give skin assessments and product recommendations in a friendly and outgoing manner. Able to adapt to.

Ottawa, Ontario, Canada

Serving customers at Ottawa's largest mall, providing skin analysis and product recommendations. Met and exceeded retail goals and expectations, building customer relationships in order to maximize sales and ensure brand loyalty. Consistently topping regional sales, both individually and as a team.

Ottawa, Ontario, Canada

Assist with management duties and day to day operations such as opening and closing procedures, deposits, and communications with other branches. Able to comfortably use a POS system while collecting customer information for follow-up communication and promotional updates.

Ottawa, Ontario, Canada

Organize, host, and manage large competitive gaming events weekly to build a community. Purchase and review condition of collectible product using various online resources, and fill customer orders in a timely manner. Knowledgeable in various types of collectible cards; using that information to educate customers of current and upcoming product and train.

Computer Technology/Computer Systems Technology

Diploma With Honours, Esthetician