Linh Profe Email & Phone Number

Lyndhurst, New Jersey, United States

United States

Lyndhurst, Nj

Oversee the Customer Care department. Build training programs with upper management for team building and additional education.Provide additional coaching and mentorship through training programs and monthly QA touchbases with team members.Review Stella Services metrics to ensure quality consistency in customer communications. 2015 Stella Elite member.Schedule management for permanent and seasonal teams.Point if contact for escalations that come through all channels; phone, email, chat, social media.Manage returns received out of policy and come up with solutions that benefit both the company and the customer.

Lyndhurst, New Jersey

Lyndhurst, New Jersey

Team mentor.Performed operational tasks such as refund processing, shipping amendments and repair approvals.First point of contact for customer escalation.Order processor for company partnerships with AMEX and Shopify.

Lyndhurst, New Jersey

Original team member for launch of internal Customer Care team of davidyurman.com.Assist luxury client with product information, styling and purchasing via phone, email or chat.

New York, New York

Research and provide due diligence on clients (entity and individuals) who are opening new brokerage, deposit or mortgage accounts with the firm with the intention of verifying the true identity of the customer for reputational risk purposes.

Mahwah, Nj

The Sales and Customer Care Advisor is the first point of customer contact for THEOUTNET.COM, NET-A-PORTER.COM and MRPORTER.COM channels. Support Customer Care team members and work to provide excellent service to customers and resolve issues on a daily basis. Lead by example to meet sales and productivity targets. Feed customer requests and information upwards to the Sales and Customer Care Senior team improve the customer experience.

Trained sales distributors on product knowledge, sales process and customer communications Conducted interviews and hired new sales distributors to sales teamLaunched a new "Roadshow" sales campaign for the east coastConcurrently managed two different sales campaigns

Wayne, New Jersey

Number 4 in the company for openinging J. Crew Credit Card accountsTop salesperson in store generating revenue in excess of $700,000Built and maintained base of over 100 clients including the majority of the store's top clientsPlaned 30 store events to showcase new collections for high value clientsTrained 3 new hires each season in fundamental sales techniques Promoted from sales associate to Client Specialist/Personal Shopper in first six months of hire

Granted HIPPA certification (2003 - 2006)Proactively identified and resolved prescription conflicts and all potential errors Coordinated with physicians and insurance companies to expedite processing of urgent orders. Gained valuable knowledge of medical terminology relating to drug therapy, such as brand and generic drug names and class of drugs.

Recruited 50 media partners for conferences. Designed press releases for 20 upcoming conferences and media events. Contracted dozens of organizations to participate in events.

Consistently met and surpassed sales goals. Learned to anticipate and satisfy customer needs. Participated in programs to deter store theft.

Ba, Business Marketing

Activities and Societies: Business Club, Campus Ministry, Faithful Citizenship Program - Donated 40 hours to providing food and clothing.

Pharmacy - Pharmd

Activities and Societies: Vietnamese Student Association, Miss Vietnam New Jersey Pageant (April 2008)

High School Diploma