Linh T. Email & Phone Number

Philadelphia, PA, US

Philadelphia, Pennsylvania, United States

• First level end-user support for standard law office applications and workstations (laptops,desktops, On-Premise Based PBX/VOIP phones). Different end-users need different kinds of support – some by phone, others with.
• Management of staff devices (e.g. installing software, monitoring hardware), often usingMicrosoft’s InTune Endpoint Management, and configuring and troubleshooting physicaldevices
• Designing and conducting regular software training sessions for employees
• Assisting in managing backups, e-mail and other network resources
• Identifying improvements to current systems and processes
• Other duties as assigned by the IT Director

United States

Philadelphia, PA

Greater Philadelphia Area

-Supported a large enterprise deployment OS project from Windows 7 to Windows 10-Assisted with inventory of machines in all facets of the deployment life cycle to include receiving, imaging, deployment, training, and disposal -Installed, configured, and maintained data migration of workstations and software-Assisted clients in solving computer related.

King Of Prussia, Pennsylvania

-Delivered quick response to requests for support, problem analysis, initial resolution and escalation-Communicated with IT users via Phone and Email in a timely manner -Documented users issues via a ticketing system, manage personal queue from initial ticket reporting through ticket resolution, including documentation and update of shared knowledge base.

Greater Philadelphia Area

• Assisted with Windows 10 migration project including: -Performed installations of software and hardware for 40+ devices -Configured user specific systems and applications -Developed project checklists, Windows 10 guide.
• Setups, maintained and repaired workstations, printers and peripheral devices
• Applied diagnostic utilities to aid in troubleshooting
• Wiped hard drives, and formatting bootable USB drives
• Installed Windows 7 OS & drivers on 15+ devices
• Troubleshooted Office 2016 (Word, Excel, Access, Skype, Outlook...etc.) issues

Greater Philadelphia Area

• Built loyal clientele through friendly interactions and consistent appreciation
• Resolved complaints promptly and professionally
• Maintained high standards of customer service during high-volume, fast-paced operations

Feasterville Trevose, PA

• Provided companionship for client to nurture emotional wellbeing
• Communicated and reported to patient family members on a weekly basis
• Supported patient by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands

Greater Philadelphia Area

• Designed menu, created new innovative recipes to increase sales revenue
• Demonstrated excellent customer service with a positive demeanor when dealing with customers, fielding all complaints promptly, answering questions, and making meal suggestions
• Managed inventory control and stock ordering

Information Technology

250+ hours of technical training 100+ hours of corporate level professional development training CompTIA A+ certification (5/7/2018) Cisco.

Education record

Activities and Societies: International Baccalaureate (IB) ProgramCHS-270

Computer Science

2013-2017 Segmented 55 Earned Credits Coursework: JAVA Programming I & II, Intro to Networking