Linh T. Email & Phone Number

Philadelphia, Pa, Us

Philadelphia, Pennsylvania, United States

First level end-user support for standard law office applications and workstations (laptops,desktops, On-Premise Based PBX/VOIP phones). Different end-users need different kinds of support – some by phone, others with written instructions or in person• Management of staff devices (e.g. installing software, monitoring hardware), often usingMicrosoft’s InTune Endpoint Management, and configuring and troubleshooting physicaldevices• Designing and conducting regular software training sessions for employees• Assisting in managing backups, e-mail and other network resources• Identifying improvements to current systems and processes• Other duties as assigned by the IT Director

United States

Philadelphia, Pa

Greater Philadelphia Area

-Supported a large enterprise deployment OS project from Windows 7 to Windows 10-Assisted with inventory of machines in all facets of the deployment life cycle to include receiving, imaging, deployment, training, and disposal -Installed, configured, and maintained data migration of workstations and software-Assisted clients in solving computer related issues and orientation of new equipment-Created, resolved, escalated, and documented tickets for issues with EPIC, Office, specialty software, and incompatible software-Frequent travels to multiple sites in PA and NJ area

King Of Prussia, Pennsylvania

-Delivered quick response to requests for support, problem analysis, initial resolution and escalation-Communicated with IT users via Phone and Email in a timely manner -Documented users issues via a ticketing system, manage personal queue from initial ticket reporting through ticket resolution, including documentation and update of shared knowledge base as needed-Resolved 50-60 tickets daily while ensuring high customer satisfaction -Closed out Admin queue and assisting walk up customers at Front Desk

Greater Philadelphia Area

• Assisted with Windows 10 migration project including: -Performed installations of software and hardware for 40+ devices -Configured user specific systems and applications -Developed project checklists, Windows 10 guide and FAQ lists for end users -Documented issues, repairs and fixes through each phase of the project • Setups, maintained and repaired workstations, printers and peripheral devices • Applied diagnostic utilities to aid in troubleshooting • Wiped hard drives, and formatting bootable USB drives • Installed Windows 7 OS & drivers on 15+ devices• Troubleshooted Office 2016 (Word, Excel, Access, Skype, Outlook...etc.) issues• Cleaned and organized server room

Greater Philadelphia Area

• Built loyal clientele through friendly interactions and consistent appreciation• Resolved complaints promptly and professionally• Maintained high standards of customer service during high-volume, fast-paced operations

Feasterville Trevose, Pa

• Provided companionship for client to nurture emotional wellbeing• Communicated and reported to patient family members on a weekly basis• Supported patient by providing housekeeping and laundry services; shopping for food and other household requirements; preparing and serving meals and snacks; running errands

Greater Philadelphia Area

• Designed menu, created new innovative recipes to increase sales revenue• Demonstrated excellent customer service with a positive demeanor when dealing with customers, fielding all complaints promptly, answering questions, and making meal suggestions• Managed inventory control and stock ordering

Information Technology

250+ hours of technical training 100+ hours of corporate level professional development training CompTIA A+ certification (5/7/2018) Cisco.

Education record

Activities and Societies: International Baccalaureate (IB) ProgramCHS-270

Computer Science

2013-2017 Segmented 55 Earned Credits Coursework: JAVA Programming I & II, Intro to Networking