Linh Ta Email & Phone Number

Chicago, Il, Us

Tinton Falls, Nj, Us

As an Associate Director of Operations at The Millennium Group, I oversee the full scope of office services operations for 35 accounts (Fortune 500 clients) across Midwest and Southwest regions while providing exceptional customer service and maintaining SLA to their clients. I promote professional development and performance excellence by leading a team of 250 employees. I enhance value-added services by reviewing Master Service Agreements (MSA) and statements of work (SOW) for accuracy and making strategic recommendations to clients.Highlights of accomplishment in this role include:➙ I achieved 100% client satisfaction and retention by maintaining client relationships across territories and leveraging proactive approaches.➙ I decreased service escalations by 30% by analyzing team touchpoints, and engagement methods and managing customer experiences.➙ I met 98% of financial goals and improved account retention by directing financial planning and resource allocation across multiple regions.➙ I increased the budget to hire high-caliber talent by leading recruitment efforts and building productive client relationships to stabilize the region.➙ I drove 30% account growth ($2.6M) in YoY incremental revenue and secured four new accounts valued at $2M+.➙ I contributed to a projected 25% business growth in the upcoming year by performing market research and collaborating with the C-suite team on strategic planning initiatives.

Seattle, Wa, Us

While serving as an Operations Manager at Amazon, I led a brand new sort center opening and managed processing operations for an average of 400K packages a day. I mentored and promoted area manager to operation manager and trained 304 employees in driving operational excellence. I managed the holiday playbook during peak season in collaboration with multiple departments (finance, HR, and transportation) to ensure actionable and comprehensive operational planning.Highlights of accomplishment in this role include:➙ I led and enabled the team to drive 3x processing efficiency during peak season.➙ I maintained 85% team retention by implementing change management techniques.➙ I exceeded benchmarks by +100% by generating Excel reports to visualize daily performance and opportunities within operations.➙ I achieved 100% of the cost, productivity, and engagement metrics throughout employment by building a dashboard and driving accountability on managers’ performance.➙ I increased employee participation and satisfaction by 50% by overseeing engagement and DEI metrics that led to the planning of monthly events while serving as people captain.➙ I enhanced operational efficiency by 30% by analyzing complex and large labor planning datasets and historical trends to forecast operational capacity with 98% accuracy.➙ I decreased customer promise defects by 85% by implementing a customer promise checklist and performance improvement initiatives.➙ I improved onsite customer promise by 1,021% (from 157 basis points to 14) and subregion performance by 150% by driving root cause analysis and process improvement while serving as SME for quality and customer promise.

Chicago, Illinois, Us

In this capacity, I managed operations of inbound and inventory teams at Central Ship campus with inventory valued at approx. $7M. I overhauled the inventory management system and boosted operational efficiency by driving continuous process improvements.Highlights of accomplishment in this role include:➙ I improved the accuracy of performance evaluation at the network level and drove budget recalibration for the following year by restructuring KPIs in collaboration with engineers.➙ I saved 20 hours weekly and $15.6K in operating costs and accelerated workforce efficiency by reorganizing teams and realigning job responsibilities and schedules.➙ I increased inventory efficiency by +50% and reduced stocking errors by +33% by redesigning the receiving dock ➙ I grew team productivity by 25% by providing targeted retraining and timely performance feedback to team members. ➙ I increased internal recruitment by 50% and improved team morale by executing empathetic leadership strategies.➙ I reduced 45% of the unproductive time of team leads by implementing and streamlining data access and document management processes.

Renton, Wa, Us

As a Warehouse Supervisor at PACCAR Inc., I streamlined operations across a 265K-sq ft warehouse and managed 40K+ SKUs while mentoring 22 associates on problem-solving and administrative skills. I was handpicked for a leadership training program for demonstrating a commitment to performance excellence across production planning, quality control, auditing, and operations management within three shifts.Highlights of accomplishment in this role include:➙ I boosted customer satisfaction for 100+ Midwest dealerships by developing and implementing effective warehouse processes and ensuring on-time delivery of superior-quality products within 24 hours to reduce equipment downtime.➙ I developed a collaborative workplace and improved performance by 20% by implementing comprehensive training programs for associates.➙ I led 10 team members in a new distribution center launch in Las Vegas while ensuring a smooth transition and operation.➙ I minimized overstocking and maintained accurate inventory levels at multiple sites by coordinating complex supply chain initiatives and revitalizing inventory management practices.➙ I reduced stock discrepancies and reinvigorated overall warehouse organization by deploying a new inventory management system.➙ I saved $52K in labor costs and $455K in shipping expenses and reduced one full truckload from the US to Canada by leading a Canadian consolidation project and driving process changes. ➙ I surpassed production goals by 5% (picking, packing, and loading 5-6 truckloads in 7-8 hours) and attained a 95% success rate by increasing and maintaining warehouse operations efficiency.➙ I maintained 0 turnover while bringing disparate teams together.➙ I reduced lost production hours by 35% by overseeing and optimizing labor management processes.

Throughout my tenure as a Quality Operations Manager at Kenco/XPO 3PL for Cummins, I oversaw quality programs for clients by strengthening relationships with clients and delivering desired results. I revitalized the compliance program by working with project teams, implementing effective tools and methodologies, and driving process improvement.Highlights of accomplishment in this role include:➙ I improved operational efficiencies related to the order fulfillment process by conducting root cause analysis using JDA/Red Prairie WMS and Manhattan WMS.➙ I reduced quality defects by 60% and saved $576k in yearly costs for the customer by understanding changes in outbound or operations schedule and executing innovative audit programs in alignment with vendor's compliance requirements. ➙ I enhanced my understanding of the compliance program and drove the successful launch of five new onsite initiatives by fostering productive relationships with the customer's quality team.➙ I promoted one team lead to the supervisor position while supervising and inspiring two team leads and 60 hourly employees. ➙ I ensured 100% quality auditing on shipments by designing and implementing a compliance program for a Fortune 150 company.

Associate Of Arts (A.A.), General Studies

Bachelor'S Degree, Communication - Strategic Communications