As a results-driven leader with over a decade of experience, I specialize in transforming business operations to drive revenue growth, operational efficiency, and organizational success. I excel in managing high-stakes initiatives, redesigning processes with lean methodologies, and navigating challenges with a data-driven approach. My career has been defined by modernizing frameworks, standardizing KPIs, and leading cross-functional teams to deliver record-breaking outcomes. Whether overseeing partner operations, streamlining processes, or fostering collaboration across departments, I focus on creating solutions that align with strategic goals and deliver measurable results.My expertise spans financial forecasting, risk management, customer and partner engagement, and talent development. I am passionate about building high-performing teams, driving cultural change, and elevating organizations toward sustained success.π’ NOTABLE CAREER HIGHLIGHTS: π Achieved 100% client satisfaction and retention.π Decreased service escalations by 30%.π Met 98% of financial goals.π Drove 30% account growth ($2.6M) in YoY incremental revenue and secured four new accounts valued at $2M+.π Contributed to a projected 25% business growth in the upcoming year.π Maintained 85% team retention.π Exceeded benchmarks by +100%.π Achieved 100% of cost, productivity, and engagement metrics.π Increased employee participation and satisfaction by 50%.π Enhanced operational efficiency by 30%.π Decreased customer promise defects by 85%.π Improved onsite customer promise by 102% (from 157 basis points to 14) and subregion performance by 150%.π Saved 20 hours weekly and $15.6K in operating costs.I am technically proficient in WMS Applications (JDA/Red Prairie, Manhattan, AS400), SharePoint, Timekeeping system (Kronos, Paycom, ADP), and MS Office Suite (Advanced Excel).In addition to my enthusiasm, Iβd bring my proven background in fast-paced industry settings, as well as my capacity for leadership and team-oriented success to the department.π© Please donβt hesitate to send me a message via LinkedIn messaging or email (linhta242@gmail.com)