Aline Carvalho Email & Phone Number

Responsible for managing execution of scrum activities, customer demand-driven work, marketing and traditional projects. My role involves ensuring deadlines are met, maintaining clear communication channels among all stakeholders and tracking and being the primary driver for project metrics (clients: Starbem, Hera.Build, Yoga da Re, Desenforma mulher.

Online Canine Education and Therapy Platform. We translate the canine world to help you maintain a healthy relationship with your pet.In our first year of existence, we achieved:- 120 leads, with a 50% conversion rate- 80 dogs treated- A team of 5, including the two founders and several supportersI was responsible for managing customer strategy, developing.

São Paulo (remote)

- Developed and documented customer experience processes in a user-friendly knowledge base, setting a benchmark for other countries.- Architect of the first chatbot, achieving over 60% retention in customer contacts, reducing response times by 70%, and enhancing client satisfaction. This model became a standard across other countries.- Established.

Sao Paulo Area, Brazil

Co-founded a marketing consultancy, advising small businesses and freelancers on marketing structure, recruitment strategies, and business growth.- Devised communication plans, competitive analysis, brand positioning, and pricing strategies.- Designed the marketing department including job descriptions, recruitment process, and team training.- Managed.

São Paulo (remote)

- Led a team focused on continuous improvement of customer and couriers CX processes.- Conducted in-depth data analysis to provide insights for product, operations, and marketing teams.- Received internal awards for collaboration on complex, high-impact projects.- Played a key role in launching 99Food in strategic cities alongside the operations team..

São Paulo

Served as a product owner to incorporate operational insights into product decision-making, optimizing internal management tools, provider app usability, B2B partner dashboard, and B2C app.

São Paulo Area, Brazil

- Established a Provider Success division, applying customer success techniques to manage and support service providers on the platform.- Managed key account portfolios including partners like Cyrela, Quinto Andar, Lello and Auxiliadora Predial.- Created a structured support system with tiered levels (N1, N2, N3) for handling usability, administrative, and.

Sao Paulo Area, Brazil

I started as a CS Specialist and was promoted to the position of Jr. Manager within 2 years. In these 4 years (2015-2019), I was responsible for:- Developed the company's Health Score system with the product team, assessing customer engagement and platform performance metrics.- Transformed in-person training into remote sessions, achieving operational.

Sao Paulo Area, Brazil

At that time, the main objective of the area was to recover the strength of the LetsFamily brand digital presence in Brazil - Development of the company's marketing and communication plan and the LetsFamily brand for 2015 - LetsFamily website redesign - Creation and follow up of briefings / execution of LetsFamily pieces (kits layout, sales folders and.

Sao Paulo Area, Brazil

My main projects were relaunching the Dove Self-Esteem Project in Brazil and ensuring the quality of the relationship between Dove and the dermatological society - Monitoring and implementation of Dove Soaps and Dove Masterbrand launches in Brazil- Management of the brand's medical plan (contact with doctors and dermatology professionals) - Dove.

Master'S Degree, Marketing E Comunicação Digital

Data Leadership For Business

Activities and Societies: Curso de imersão nos principais temas de Analytics e Inteligência Artificial aplicados a negóciosAnalytics and.

Customer Success Specialization, Customer Success

It was a 4-week course taught by top Customer Success professionals at startups, where we learned how to structure, develop and measure.

Bachelor, Social Communication - Advertising And Marketing

- DMA 2012 Seminar in Brazil - ABEMD | October / 2012 - Planning Challenge - ESPM | April / 2013 - Research and Innovation Training.

Organizational Leadership

Activities and Societies: Discussões, workshops e eventos voltados para o desenvolvimento de habilidades de liderança feminina e pude.

Programa Cerne - Mentoria Em Web3 E Descentralização Cultural, Organizational Leadership

Activities and Societies: Na Cerne, participo de discussões regulares, compartilhamento de recursos e eventos relacionados a tecnologias.