Lining Xu Email & Phone Number

Azusa, California, United States

Order Management: Manage the entire order lifecycle from processing to shipping, focusing on accuracy and customer satisfaction.Inventory Management: Oversee inventory levels and collaborate with teams to ensure optimal stock availability and minimize discrepancies.Platform/Website Maintenance: Maintain and update the e-commerce platform, ensuring product listings and site metrics are up-to-date.Customer Service Support: Serve as the primary contact for customer inquiries, resolving issues and enhancing the customer service experience.Quality Assurance: Perform shipping audits to ensure high carrier efficiency and address any distribution concerns.Collaboration: Work across functions to integrate e-commerce strategies with broader business goals.Marketing/Analytics: Handle analytics and KPIs for e-commerce operations, supporting marketing strategies.

La Puente, California, United States

Oversaw day-to-day operations to ensure smooth workflowAnswered all calls and directing as neededHandled email correspondence efficientlyArranged domestic shipments with dispatchersProcessed invoices and handled label printing tasksCollaborated with warehouse associates to update inventory accurately.Uploaded inventory data and tracking informationUpdated and revised product listings based on customer feedback and current inventory stocksRecorded all returned inventory in Excel spreadsheetsManaged FBA shipments and tracked FBA returns

Diamond Bars

Greeting and welcoming guestsAnswering all calls and directing as neededCoordinating office activitiesPrepare bills for the customers

Chino, California, United States

Prepares the daily shipping report by ExcelArranges the ocean and air shipments with dispatchersFax documentsPrepares purchase and sales ordersAnswering the phone and handling customers’ questions

Alhambra, California, United States

Taking customer ordersDelivering food and beverages.Giving change to customersMaintain cleanliness of the restaurant

Bachelor'S Degree, Computer Information System/Cyber Security And Forensics, Gpa 3.7 (Magna Cum Laude)

Associate Of Arts - Aa, Art History, Criticism And Conservation, Gpa 3.74

In-Home Support Services Caregiver Program, Caregiving

Welding Certificate, Welding Technology/Welder