Linish Kumar Email & Phone Number

Bengaluru, KA, IN

Bengaluru, Karnataka, India

Bangalore Urban, Karnataka, India

• Led a team of 23 resources, reporting to the Service Delivery Manager, for identification & resolution of problems and implementing continuous improvement measures. Drove operation of ticketing system - create, track.
• Monitored the processes of execution of technical requests along with the member to whom tickets were assigned, ensuring requests were resolved, meeting SLA requirements. Determine levels while negotiating and setting.
• Recognizes both basic and advanced problems, conducts research, provides resolutions and follows up with customers as needed, escalating more complex cases to the appropriate team. Logs and tracks calls using problem.

Bangalore Urban, Karnataka, India

• Established remote access, for users, through RDP connections, conducting proactive analysis of infrastructure capacity and performance. Performed administration of Blackberry Enterprise Server along with Active.
• Perform Windows server’s workstations basic administration and monitoring activities. Implement system enhancements that will improve the performance & reliability of the system installing, inventory tracking and.
• Ensure incidents are analyzed and gaps, improvements are identified from technical, process, SLA and contract perspective. Establish and maintain documentation of procedures and reports concerning assets. Identifying.

Coimbatore, Tamil Nadu, India

• Identify the network hardware and software to meet the requirements of the organization. Update and troubleshoot network issues. Ensure all IT equipment are functioning properly. Install and maintain network security.
• Conduct basic training for the team on usage of software resources available. Maintain a database of defects in IT resources and resolve them in a time bound manner. Conduct frequent checks to ensure the integrity of.

Coimbatore, Tamil Nadu, India

• Handle Multiple Clients from Multiple Domains, Client Interaction, Ticket Handling and Resolution. Desktop Analytics and Endpoint Analytics implementation and environment assessment. Own, troubleshoot and solve.
• Managing Information Systems cyber security, database protection and software development. Evaluates the organization to ensure compliance with standards with security norms. Assist with delivery within the scope of.

Adca, Computer Science

Pgdca, Computer Science

Bit, Computer Technology