Linish Kumar Email & Phone Number

Bengaluru, Ka, In

Bengaluru, Karnataka, India

Bangalore Urban, Karnataka, India

• Led a team of 23 resources, reporting to the Service Delivery Manager, for identification & resolution of problems and implementing continuous improvement measures. Drove operation of ticketing system - create, track, escalate & close trouble and infrastructure change tickets in Footprints. Worked with the Operations Manager, to abide by the department expense budgets, by following the planned workload.• Monitored the processes of execution of technical requests along with the member to whom tickets were assigned, ensuring requests were resolved, meeting SLA requirements. Determine levels while negotiating and setting expectations with customers. Provide feedback to team for improving quality and reliability. • Recognizes both basic and advanced problems, conducts research, provides resolutions and follows up with customers as needed, escalating more complex cases to the appropriate team. Logs and tracks calls using problem management database and maintains history records and related problem documentation

Bangalore Urban, Karnataka, India

• Established remote access, for users, through RDP connections, conducting proactive analysis of infrastructure capacity and performance. Performed administration of Blackberry Enterprise Server along with Active Directory, SMS Remote Desktop, Print Server, etc. modify network security permissions• Perform Windows server’s workstations basic administration and monitoring activities. Implement system enhancements that will improve the performance & reliability of the system installing, inventory tracking and updating. Basic administration of creating and maintaining user and computer accounts in active Directory • Ensure incidents are analyzed and gaps, improvements are identified from technical, process, SLA and contract perspective. Establish and maintain documentation of procedures and reports concerning assets. Identifying, bugs and maintaining. System troubleshooting and problem solving across platform.

Coimbatore, Tamil Nadu, India

• Identify the network hardware and software to meet the requirements of the organization. Update and troubleshoot network issues. Ensure all IT equipment are functioning properly. Install and maintain network security at various level. Configure and manage networks to maximize efficiency, security, upscaling• Conduct basic training for the team on usage of software resources available. Maintain a database of defects in IT resources and resolve them in a time bound manner. Conduct frequent checks to ensure the integrity of the network and IT equipment, proactively perform health checks on the status of the network infrastructure

Coimbatore, Tamil Nadu, India

• Handle Multiple Clients from Multiple Domains, Client Interaction, Ticket Handling and Resolution. Desktop Analytics and Endpoint Analytics implementation and environment assessment. Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices within and across teams. • Managing Information Systems cyber security, database protection and software development. Evaluates the organization to ensure compliance with standards with security norms. Assist with delivery within the scope of the Solutions Delivery. Contribute to project initiatives through project planning and plan development

Adca, Computer Science

Pgdca, Computer Science

Bit, Computer Technology