• Partnered with external organizations, including local, state, and national government agencies, to develop and implement policy guides on racial and health equity, focusing on areas such as hiring and organizational engagement• Led research initiatives on business development topics, including environmental and market analysis, to inform strategic decision-making• Researched and analyzed requirements for Requests for Proposals (RFPs), working closely with the CEO and senior project managers to draft tailored proposals and craft presentations for advanced proposal stages, contributing to successful project approvals and partnerships• Delivered expert guidance on health and racial equity through workshops, training sessions, and presentations at various industry and government events

• ​Maintained a 95% satisfaction rate by efficiently managing a public health hotline, addressing residents and tourists' inquiries about COVID regulations, tests, and travel requirements, bolstering public trust and confidence in the health system.• ​Guided travelers to comply with travel authorizations, contributing to the prevention of public health crises and maintaining community well-being• ​Collaborated with health departments and customer relations aboard cruise ships to ensure correct documentation of vaccination, travel, and visa status of each passenger on-board

• Researched current policies on COVID, PPE usage, and hospital acquired infections in order to improve training protocols. • Monitored and charted incorrect practices of hand hygiene and PPE policies in various hospital units, communicating with supervisors and department heads to ensure best practices.