Senior Director - Strategy & Planning
New York, New York, Us
Directed multiple cross-functional teams in important strategic projects for productivity, cost, process improvement, and other strategic effectiveness enhancements including:• Strategy Framework & Organizational Design: Developed significant strategy and structure components for the Global Consumer Banking strategic plan, achieving: - Conversion of strategy to work stream structure, PMO leadership, implementation project plan outline, deliverables, milestones and key metrics/measures of success (KPI’s) for all strategic initiatives.• Vendor Resource/Business Process Outsourcing Strategy: Led a working team to review opportunities for a large-scale BPO of non-voice back office operations & technology resources; opportunities identified to outsource up to 8,900 eligible resources.- Defined a transaction-based pricing construct and vendor pilot, resulting in 10% upfront cost reduction and full reductions of 20+% over 18 months for an additional ~2,000 resources, ~$50M spend when implemented• Valuation Model: Strategic Partnership framework development of a profit-sharing model• Executive Communications & Presentation Development: Developed Executive presentations and key updates for Operations & Technology Leadership, Citi CEO, CFO, Board members, and other Executive Team members.