Enabling innovative technology solutions for #CX enhancement. Making Customer Experience a living expression of the brand by focusing on enhancing human experience both customers and employees leveraged by technology solutionsEnabler of End to End Technical tools Consultant, reengineer & redesign of the process

Created and led business solutions for existing partner portfolio expansion and new digital engagements and acquisition. Also, I managed the Teleperformance Innovation Experience center (TIEC) in Mumbai. Accountable to induce digital value adds for business proposals.Working with Digital Center of Excellence team in creating customer experience management with AI, RPA, and consulting solutions. Creating value adds to contact center solutions.Create 3600 virtual tours using AR/VR… Show more Created and led business solutions for existing partner portfolio expansion and new digital engagements and acquisition. Also, I managed the Teleperformance Innovation Experience center (TIEC) in Mumbai. Accountable to induce digital value adds for business proposals.Working with Digital Center of Excellence team in creating customer experience management with AI, RPA, and consulting solutions. Creating value adds to contact center solutions.Create 3600 virtual tours using AR/VR technologies. During the Covid’19 pandemic, hosted virtual tours and enabled Virtual Innovation Experience.Responsible for the entire gamut of Corporate and Product/ Service Specific Communications and assets.Print, Audio-visual and Online Media; Search Marketing; co-ordination with LOB Heads, Advertising, design, and various agencies for timely execution Show less

Led managing the activities for Chennai Site which includes corporate event Management.Hosting various client-sponsored programs. Managing the budgets and proposals. Social network engagement , Scripts’ content creation, Anchor and Voice-over for numerous Corporate and non-Corporate Events

About the clients In the leadings bank for UK. Outsourced for lending, AML & KYC compliance Responsibilities include Leading a team of ~30 agents Single point of contact for team deliverables Interact with Onshore client and have a daily / Monthly review conference call to know more about the volumes for the forthcoming and planning accordingly Interaction with the clients (UK) on the quality prospective Rostering the agents based on the volume forecasted… Show more About the clients In the leadings bank for UK. Outsourced for lending, AML & KYC compliance Responsibilities include Leading a team of ~30 agents Single point of contact for team deliverables Interact with Onshore client and have a daily / Monthly review conference call to know more about the volumes for the forthcoming and planning accordingly Interaction with the clients (UK) on the quality prospective Rostering the agents based on the volume forecasted . Providing process training for budding agents on the real time basics.Having a regular One on one session with the team members for evaluating their performance.Setting up targets for the team to meet the Pre-defined Client requirement and arranging for a performance improvement plan implemented every month based on the performance of the Advisors Achievements:Was rewarded as the best Teamleader for the Q4 results In very short span ,Have been nominated for Conquest training Had won the best team practices in I Share (A program conducted across all Intelenet centers to share the best practices ) Show less

ResponsibilitiesManaging a team by motivating the advisors to perform well and provide excellent customer services and excel in their careerProviding process training for budding agents on the real time basicsInteract with client and know about the forecast for the forthcoming weekInteraction with the clients (US) on the quality prospective Rostering the agents based on the call volume forecastHaving a regular One on one session with the team members for evaluating their… Show more ResponsibilitiesManaging a team by motivating the advisors to perform well and provide excellent customer services and excel in their careerProviding process training for budding agents on the real time basicsInteract with client and know about the forecast for the forthcoming weekInteraction with the clients (US) on the quality prospective Rostering the agents based on the call volume forecastHaving a regular One on one session with the team members for evaluating their performanceSetting up targets for the team to meet the Pre-defined Client requirement and arranging for performance improvement plan implemented every month based on the performance of the Advisors AchievementsMaintained 0% Attrition for April 08 till Feb 09 continuously. Had 0% Defective samples for all months on the CAC reportWon the Best Advisor in FCR for the month of Jan & Feb 07.Won the Jedi Master award for quality and excellent Tech Support.Won the Best TL in Saturn for the Month of Jan 09 in Noida .Was one among the topper for SATURN in HCL Noida in Dec & Jan .Been one among the topper in the Attendance starting from AprilBeen one among the topper in the CSR utilizations and productivity . Show less

RESPONSIBILITIES:Monitoring the Advisor’s call and ensuring the advisors provide excellent customer services.Conducting session for the advisors to increase their awareness of Quality parameters. Generating various reports to decrease the fatal error the agents make & Improve the quality and customers satisfaction. Achievements:Most of the R & R Award was won by the advisors in my team.Identified as the Best Pic for the Maximum call monitored and the feedback given on… Show more RESPONSIBILITIES:Monitoring the Advisor’s call and ensuring the advisors provide excellent customer services.Conducting session for the advisors to increase their awareness of Quality parameters. Generating various reports to decrease the fatal error the agents make & Improve the quality and customers satisfaction. Achievements:Most of the R & R Award was won by the advisors in my team.Identified as the Best Pic for the Maximum call monitored and the feedback given on time. Show less

RESPONSIBILITIES:Providing Technical Troubleshooting over a phone for an ISP project. Achievements:Topper in the team and was maintaining it consistently from Sep 06 Won the Best Advisor in FCR for the month of Jan & Feb 07. Won the Jedi Master award for quality and excellent Tech Support.

RESPONSIBILITIES:Handling the entire sales and service division of the company which includes attending computer service calls, which include Diagnosing, Troubleshooting, and Full Maintenance of customer’s system. Maintaining the bills etcManaging and leading the team of 12 training partners in south India which includes giving presentation , giving various training creating various eventsAs a faculty training the students who are committed to be the professionals in the industry… Show more RESPONSIBILITIES:Handling the entire sales and service division of the company which includes attending computer service calls, which include Diagnosing, Troubleshooting, and Full Maintenance of customer’s system. Maintaining the bills etcManaging and leading the team of 12 training partners in south India which includes giving presentation , giving various training creating various eventsAs a faculty training the students who are committed to be the professionals in the industry and giving updates about the latest product Show less