Amy Link Email & Phone Number

Boulder, Colorado, Us

I am responsible for the new logo and channel sales teams at Aspect Software. My team drives strategic partnerships, new logo sales, and new revenue for the Workforce Engagement Management business unit.

Denver, Colorado, Us

At Zayo I managed a team of high performing sales professionals in the Strategic Carrier Sales Vertical at Zayo Group. My team and I managed an annual revenue of $130M and an annual sales target of ~$2M across 7 strategic accounts in the strategic wholesale/carrier segment. Two of my team members and I achieved President's Club for 2023 based on 2022 performance. Two more of my team members were top performers in line for President's Club 2024.My top priorities were to support my team and our customers: my focus was to build positive relationships with our top customers, facilitate strategic negotiations, and drive top-line sales growth that benefits both our customers and Zayo Group. Skills + Experience include:- Consistently over-achieving sales and renewal targets- Building relationships with our customers and across the industry that are deep and wide - Negotiating strategic agreements with our top customers that include new commercial offers, renewal of terms, swaps, strategic buy/sell terms, settlement agreements, and other agreements- Driving revenue growth across our entire product portfolio- Facilitating revenue retention efforts across existing services to build upon the base of business we have today- Hiring and training a high-performing team- Creating Strategic Account Plans- Executive Presentations (internal + external)- Excellence in communication- Building a culture of trust, authenticity, life-long learning, and teamwork - Promoting leadership @Zayo, participating in the Women@Zayo ERG & Leadership Series- Selected to attend Women in Tech Leadership Summit in 2022- Selected to speak at President's club 2022 in front of peers, executive leadership team, and investors- Personal Sales achievements: President's Club Award Winner 2021 & 2022… let’s go 2023!

Denver, Colorado, Us

President's Club Award Winner 2021 & 2022At Zayo Group, I managed two account teams in our Strategic Carrier Sales group, which focuses on the top accounts at Zayo and has regular engagement from our Executive Leadership Team. Through my experience across 2+ years as the Global Account Manager leading one of Zayo's top 3 accounts, I honed my skills and experience in executive communication, negotiations, sales, leadership, product knowledge, and building strong relationships to drive growth for this account and for Zayo. The sales and growth results I achieved resulted in being awarded a President's Club Winner for 2021 as an individual and as a manager in 2022 (both myself + one of my account executives achieving ~190% to plan). My goals are to grow the accounts my teams support through driving sales and effective, strategic account management while building a strong partnerships both internally and externally. Longer-term, my goal is to develop the skills in sales and account management necessary to become a strong sales leader.I led a team of 3 account managers and enjoyed supporting their growth as we demonstrated what it means to be a high-functioning, successful sales team in the most strategic segment at Zayo: Strategic Carrier - which demands strong negotiation and relationship-building skills across the largest telecommunications providers in the world.

Denver, Colorado, Us

As a Sr Product Director at Zayo, I managed the Ethernet, Wide Area Networks (WAN), and CloudLink product teams. My team included three incredible engineers who led us on the design/tech front and two high-performing product leaders with five product team members each. The product team supported sales, marketing, dispute management, and managed the overall health of the product for regions that span across the United States and Canada. The Ethernet, WAN, + CloudLink Products had a quarterly revenue target of $1.3M in new MRR which my team worked hard to attain through collaboration with sales, engagement with key accounts, developing key messaging, refining our pricing, and working with product developers as well as engineers to ensure the solutions we provide our customers are best-in-class. This included working with the development teams on our API, automated service provisioning, and software-defined networking solutions. In order to achieve growth we also managed our embedded base and worked to retain our customers with the right price and product.

Denver, Colorado, Us

http://www.zayo.com/Senior Product ManagerCommercial Operations Lead and Integration Lead for Ethernet Product Group• Leader of 10 employees across 3 teams in Ethernet: Product Managers (3), Carrier team (3), Integration team (3) and an intern • Drove 3 consecutive record-breaking quarters for Ethernet through successful product management and team leadership; worked to mitigate churn, enable sales, track deals, and manage the embedded base • Leading the integration for Ethernet: hired a team of 6 to audit approximately 3500 Ethernet services from ELI; finished project 2 weeks early• Excellent problem-solving skills, leadership, and the ability to be calm and positive in the face of integration challenges is crucial in my management of the ELI integration for team Ethernet• Working to improve process for pricing and ordering – both Enterprise and Carrier – through team training, SalesForce development projects, and documentation of new and current processes*Selected to be part of the Academy Leadership Program at Zayo

Denver, Colorado, Us

Westminster, Colorado, Us

Led projects on the Corporate Marketing team including brand development initiatives, integration/alignment with new acquisitions/joint ventures, development of product marketing assets, website analytics, and other core marketing projects. Completed the interior branding for our new Headquarters in Westminster and developed the design and marketing strategy behind a new Executive Briefing Center. Worked with cross-functional teams and presented recommendations at the Executive level based on analytics or for proposed projects. DigitalGlobe is a high-tech and fast-moving company. The high energy, creativity, and collaborative work ethic I bring helped us complete projects rapidly and with innovative strategies. My experience with Google Analytics was sharpened by the monthly Website Analytic Reports that I presented to managers and directors from multiple teams, helping us build strategy and change marketing content or CTAs. In the short time at DG, I developed trust and great working relationships with people from many different departments, helping projects move smoothly and efficiently.

Minneapolis, Mn, Us

At Caribou Corporate I went through a Management Training Program and was wholly responsible for managing a Caribou store that went from being on the brink of closure to becoming the #1 Store across 400+ Caribous during my first year as manager. The store I managed was under-performing and in 1 year I hired a brand new time and transformed the store into the #1 ranked Caribou across the entire company based on 13 metrics including sales, revenue, labor costs, retention, marketing/promotions, inventory management, customer feedback, etc.From the team that I hired and trained came 3 Caribou Store Managers and one of the highest employee retention rates in the company. I am very proud of this team and still maintain contact with some of them today and love to see their success continue.Highlights:• Ranked best store in company: #1 store out of 400 Caribou Stores in 2013, across 13 metrics• Top 3% of company in sales: achieved a 13.1% increase in sales in final year (12th/400 stores) & top 10% of company for customer satisfaction ratings while maintaining high employee retention rate• Managed store budget, inventory, and full P&L responsibility, achieved rank of 3rd in the company overall (400+ stores)• Set my store up for success: the year after I left, my store was top in the company for coffee bean sales (again) and the manager whom I had left in charge was given an all-expense-paid trip to Costa Rica to visit the coffee farms Caribou works with! And - 3 of my employees became managers after I left.

In the French Alps I managed a ski rental store for Ski Republic. I learned to speak basic French and was able to assist French as well as English speaking customers in their selection of ski equipment.I established excellent relationships with clients and we had many repeat and happy customers throughout the season. In addition, I helped train other employees in the new reservation software and brought the efficiency of the store to a new level.

London, Gb

I organized the ski department, including training a team of ski hosts to guide and assist our guests. I enjoyed creating relationships with guests and ensuring that every part of their holiday went smoothly, which helped my team achieve the highest ratings from guests and a high return rate as well. The role also included hotel management responsibilities and being a representative for the Mark Warner brand.One of the responsibilities I had was establishing relationships with the ski rental companies, the ski school, ski lift office, and restaurants throughout the Espace Killy mountain range, which enabled Mark Warner groups to obtain the best service and discounts. These relationships were strong enough for the company to maintain in following years.

Madison, Wi, Us

Formal Leadership Training provided by the School DistrictAchieved Lead Teacher statusLed large groups of underprivileged youthFull time during the summerPart-time during the school year - simultaneously studied for 2 bachelor's degrees at the University of Wisconsin at Madison

Master Of Business Administration (Mba), Marketing And Entrepreneurship

Bachelor Of Arts (B.A.), English Literature And Spanish Literature