Amy Link Email and Phone Number
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Motivated, energetic leader with 15 years of management experience building high-performing teams. Known for my skills in leadership, communication, complex problem-solving, executive presentations, building strong relationships, hiring, training, selling, and customer engagement.I recently left my VP of Strategic Sales role at Zayo Group, where my leadership consistently drove results and dramatically improved the health of our top customers through strategic account management, relationship building, and closing deals.Prior to joining the sales organization, I was the Senior Director of Product running 3 product teams: Ethernet, WAN, & CloudLink. I targeted >$1.3 Million MRR in new sales every quarter and managed a base of >$24M BRR. I led a team of 15, including 2 Sr Managers who led offer management teams and 3 engineers - the technical experts who helped us drive product development. Originally from MN, I moved to Colorado in 2014 to attend the Leeds MBA program at the University of Colorado, Boulder, graduating with my MBA in 2016. I have sat on the CU MBA Alumni Board for 5 years and held several Executive roles including President and VP.Before getting my MBA and working at Zayo, I worked for Caribou Coffee as a Store Manager in Minneapolis. I am very proud of the change I drove at Caribou - my store was barely profitable and really struggling when I acquired it, but after two years it was thriving. I became a leader in my district and the company: in July 2013 my store ranked #1 in the entire company (about 400 stores) across a Company Scorecard of 13 metrics, including the P&L, sales revenue, labor costs, employee turnover, and customer satisfaction ratings. I left Caribou rewarded by my experience and the team I had created, having promoted several employees and developed 4 of our next Store Managers. I also left an impact on the district team by helping forge lasting relationships and a strong sense of teamwork.From 2008-2010, I spent two winters working in the French Alps and leading teams as Head Manager and Ski Guide (Val d'Isere and Tignes), and also as a Store Manager (Courchevel). My passion for connection, travel, new experiences, new cultures, teamwork, and skiing led me to work in the Alps. It was an impactful experience as well as an education in strength, leadership, and agility.
Aspect Software
View- Website:
- aspect.com
- Company phone:
- (188) 841-2772
- Company email:
- info@aspect.com
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Vice President Of Business DevelopmentAspect Software Aug 2024 - PresentBoulder, Colorado, UsI am responsible for the new logo and channel sales teams at Aspect Software. My team drives strategic partnerships, new logo sales, and new revenue for the Workforce Engagement Management business unit.
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Vp, Strategic Carrier SalesZayo Group Jan 2023 - Nov 2023Denver, Colorado, UsAt Zayo I managed a team of high performing sales professionals in the Strategic Carrier Sales Vertical at Zayo Group. My team and I managed an annual revenue of $130M and an annual sales target of ~$2M across 7 strategic accounts in the strategic wholesale/carrier segment. Two of my team members and I achieved President's Club for 2023 based on 2022 performance. Two more of my team members were top performers in line for President's Club 2024.My top priorities were to support my team and our customers: my focus was to build positive relationships with our top customers, facilitate strategic negotiations, and drive top-line sales growth that benefits both our customers and Zayo Group. Skills + Experience include:- Consistently over-achieving sales and renewal targets- Building relationships with our customers and across the industry that are deep and wide - Negotiating strategic agreements with our top customers that include new commercial offers, renewal of terms, swaps, strategic buy/sell terms, settlement agreements, and other agreements- Driving revenue growth across our entire product portfolio- Facilitating revenue retention efforts across existing services to build upon the base of business we have today- Hiring and training a high-performing team- Creating Strategic Account Plans- Executive Presentations (internal + external)- Excellence in communication- Building a culture of trust, authenticity, life-long learning, and teamwork - Promoting leadership @Zayo, participating in the Women@Zayo ERG & Leadership Series- Selected to attend Women in Tech Leadership Summit in 2022- Selected to speak at President's club 2022 in front of peers, executive leadership team, and investors- Personal Sales achievements: President's Club Award Winner 2021 & 2022… let’s go 2023! -
Principal, Senior Sales ManagerZayo Group Aug 2020 - Jan 2023Denver, Colorado, UsPresident's Club Award Winner 2021 & 2022At Zayo Group, I managed two account teams in our Strategic Carrier Sales group, which focuses on the top accounts at Zayo and has regular engagement from our Executive Leadership Team. Through my experience across 2+ years as the Global Account Manager leading one of Zayo's top 3 accounts, I honed my skills and experience in executive communication, negotiations, sales, leadership, product knowledge, and building strong relationships to drive growth for this account and for Zayo. The sales and growth results I achieved resulted in being awarded a President's Club Winner for 2021 as an individual and as a manager in 2022 (both myself + one of my account executives achieving ~190% to plan). My goals are to grow the accounts my teams support through driving sales and effective, strategic account management while building a strong partnerships both internally and externally. Longer-term, my goal is to develop the skills in sales and account management necessary to become a strong sales leader.I led a team of 3 account managers and enjoyed supporting their growth as we demonstrated what it means to be a high-functioning, successful sales team in the most strategic segment at Zayo: Strategic Carrier - which demands strong negotiation and relationship-building skills across the largest telecommunications providers in the world.
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Senior Director Of Product ManagementZayo Group Mar 2018 - Aug 2020Denver, Colorado, UsAs a Sr Product Director at Zayo, I managed the Ethernet, Wide Area Networks (WAN), and CloudLink product teams. My team included three incredible engineers who led us on the design/tech front and two high-performing product leaders with five product team members each. The product team supported sales, marketing, dispute management, and managed the overall health of the product for regions that span across the United States and Canada. The Ethernet, WAN, + CloudLink Products had a quarterly revenue target of $1.3M in new MRR which my team worked hard to attain through collaboration with sales, engagement with key accounts, developing key messaging, refining our pricing, and working with product developers as well as engineers to ensure the solutions we provide our customers are best-in-class. This included working with the development teams on our API, automated service provisioning, and software-defined networking solutions. In order to achieve growth we also managed our embedded base and worked to retain our customers with the right price and product.
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Senior Product ManagerZayo Group Jan 2017 - Mar 2018Denver, Colorado, Ushttp://www.zayo.com/Senior Product ManagerCommercial Operations Lead and Integration Lead for Ethernet Product Group• Leader of 10 employees across 3 teams in Ethernet: Product Managers (3), Carrier team (3), Integration team (3) and an intern • Drove 3 consecutive record-breaking quarters for Ethernet through successful product management and team leadership; worked to mitigate churn, enable sales, track deals, and manage the embedded base • Leading the integration for Ethernet: hired a team of 6 to audit approximately 3500 Ethernet services from ELI; finished project 2 weeks early• Excellent problem-solving skills, leadership, and the ability to be calm and positive in the face of integration challenges is crucial in my management of the ELI integration for team Ethernet• Working to improve process for pricing and ordering – both Enterprise and Carrier – through team training, SalesForce development projects, and documentation of new and current processes*Selected to be part of the Academy Leadership Program at Zayo
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Product ManagerZayo Group May 2016 - Jan 2017Denver, Colorado, Us
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Marketing SpecialistDigitalglobe May 2015 - May 2016Westminster, Colorado, UsLed projects on the Corporate Marketing team including brand development initiatives, integration/alignment with new acquisitions/joint ventures, development of product marketing assets, website analytics, and other core marketing projects. Completed the interior branding for our new Headquarters in Westminster and developed the design and marketing strategy behind a new Executive Briefing Center. Worked with cross-functional teams and presented recommendations at the Executive level based on analytics or for proposed projects. DigitalGlobe is a high-tech and fast-moving company. The high energy, creativity, and collaborative work ethic I bring helped us complete projects rapidly and with innovative strategies. My experience with Google Analytics was sharpened by the monthly Website Analytic Reports that I presented to managers and directors from multiple teams, helping us build strategy and change marketing content or CTAs. In the short time at DG, I developed trust and great working relationships with people from many different departments, helping projects move smoothly and efficiently. -
Store ManagerCaribou Coffee Jun 2010 - Aug 2014Minneapolis, Mn, UsAt Caribou Corporate I went through a Management Training Program and was wholly responsible for managing a Caribou store that went from being on the brink of closure to becoming the #1 Store across 400+ Caribous during my first year as manager. The store I managed was under-performing and in 1 year I hired a brand new time and transformed the store into the #1 ranked Caribou across the entire company based on 13 metrics including sales, revenue, labor costs, retention, marketing/promotions, inventory management, customer feedback, etc.From the team that I hired and trained came 3 Caribou Store Managers and one of the highest employee retention rates in the company. I am very proud of this team and still maintain contact with some of them today and love to see their success continue.Highlights:• Ranked best store in company: #1 store out of 400 Caribou Stores in 2013, across 13 metrics• Top 3% of company in sales: achieved a 13.1% increase in sales in final year (12th/400 stores) & top 10% of company for customer satisfaction ratings while maintaining high employee retention rate• Managed store budget, inventory, and full P&L responsibility, achieved rank of 3rd in the company overall (400+ stores)• Set my store up for success: the year after I left, my store was top in the company for coffee bean sales (again) and the manager whom I had left in charge was given an all-expense-paid trip to Costa Rica to visit the coffee farms Caribou works with! And - 3 of my employees became managers after I left. -
Store ManagerSki Republic Nov 2009 - May 2010In the French Alps I managed a ski rental store for Ski Republic. I learned to speak basic French and was able to assist French as well as English speaking customers in their selection of ski equipment.I established excellent relationships with clients and we had many repeat and happy customers throughout the season. In addition, I helped train other employees in the new reservation software and brought the efficiency of the store to a new level.
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Head ManagerMark Warner Oct 2008 - May 2009London, GbI organized the ski department, including training a team of ski hosts to guide and assist our guests. I enjoyed creating relationships with guests and ensuring that every part of their holiday went smoothly, which helped my team achieve the highest ratings from guests and a high return rate as well. The role also included hotel management responsibilities and being a representative for the Mark Warner brand.One of the responsibilities I had was establishing relationships with the ski rental companies, the ski school, ski lift office, and restaurants throughout the Espace Killy mountain range, which enabled Mark Warner groups to obtain the best service and discounts. These relationships were strong enough for the company to maintain in following years. -
Group Leader And Lead TeacherMadison Metropolitan School District Sep 2004 - Aug 2008Madison, Wi, UsFormal Leadership Training provided by the School DistrictAchieved Lead Teacher statusLed large groups of underprivileged youthFull time during the summerPart-time during the school year - simultaneously studied for 2 bachelor's degrees at the University of Wisconsin at Madison
Amy Link Skills
Amy Link Education Details
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University Of Colorado BoulderMarketing And Entrepreneurship -
University Of Wisconsin-MadisonEnglish Literature And Spanish Literature
Frequently Asked Questions about Amy Link
What company does Amy Link work for?
Amy Link works for Aspect Software
What is Amy Link's role at the current company?
Amy Link's current role is Passionate & Empathetic Leader, Product and Sales Expert, Builder of high performing teams, MBA | Member of Chief | Board Member.
What is Amy Link's email address?
Amy Link's email address is am****@****amr.net
What is Amy Link's direct phone number?
Amy Link's direct phone number is +161224*****
What schools did Amy Link attend?
Amy Link attended University Of Colorado Boulder, University Of Wisconsin-Madison.
What are some of Amy Link's interests?
Amy Link has interest in Health.
What skills is Amy Link known for?
Amy Link has skills like Management, Customer Service, Sales, Event Planning, Social Networking, Research, Training, Microsoft Excel, Leadership Development, Staff Development, Microsoft Office, Writing.
Who are Amy Link's colleagues?
Amy Link's colleagues are Ravi Nandamuri, Jackson Phi, David Hubbard, Kyle Foster, Mai Saleem, Don Brinkman, Subrato Sharma.
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