Imtiaz Latif Email & Phone Number

Poonch, Pakistan

• Managed a team of sales associates, providing daily guidance and support to ensure sales targets were consistently met. • Implemented effective sales strategies that increased overall store revenue within the first year. • Monitored inventory levels and coordinated with the purchasing department to maintain adequate stock levels and minimize out-of-stock situations. • Conducted regular staff training sessions on product knowledge, customer service, and sales techniques, resulting in improved customer satisfaction scores. • Resolved customer complaints and issues promptly and professionally, ensuring high levels of customer retention. • Developed and implemented promotional campaigns and special sales events to drive foot traffic and boost sales during slow periods. • Prepared weekly and monthly sales reports for management, highlighting key performance indicators and areas for improvement. • Ensured compliance with company policies and procedures regarding cash handling, returns, and exchanges. • Fostered a positive work environment through effective communication, motivation, and recognition of team achievements. • Collaborated with other departments such as marketing and operations to streamline processes and improve overall store efficiency.

Poonch, Pakistan

• Demonstrated exceptional sales skills by consistently achieving and surpassing monthly sales targets, resulting in a significant increase in store revenue. • Utilized product knowledge and excellent communication skills to engage with customers, understand their needs, and recommend suitable products, resulting in a high rate of customer satisfaction. • Actively built and maintained strong customer relationships through personalized interactions, follow-up communication, and post-sale support, fostering a loyal customer base. imtiazlatif.0007@gmail.com,linkedin.com/in/imtiaz-latif-b4865a280• Assisted customers in product selection, providing detailed information about features, benefits, and pricing to help them make informed purchasing decisions. • Operated point-of-sale (POS) systems proficiently, efficiently processing cash and credit transactions with a high degree of accuracy. • Maintained a clean and organized sales floor, ensuring merchandise was attractively displayed and well-stocked to enhance the shopping experience. • Collaborated with team members to implement promotional activities and sales strategies, effectively contributing to increased foot traffic and sales volume. • Handled customer inquiries, concerns, and complaints promptly and professionally, resolving issues to the satisfaction of the customer and maintaining positive relationships. • Contributed to inventory management by conducting regular stock checks, restocking merchandise, and coordinating with the inventory team to ensure optimal product availability. • Actively participated in ongoing training programs to stay updated on product knowledge, sales techniques, and industry trends, enhancing performance and customer engagement.

Poonch, Pakistan

• Provided exceptional customer service by warmly greeting customers, addressing their inquiries, and resolving any issues promptly and efficiently, ensuring a positive shopping experience. • Accurately processed customer transactions using the point-of-sale system, handling cash, credit, and debit card payments, and ensuring the cash register balanced at the end of each shift. • Managed cash registers, including opening and closing procedures, and maintained detailed records of daily sales and transactions, ensuring financial accuracy and accountability. • Assisted customers in locating specific products, provided detailed product information, and made informed suggestions to meet their needs, thereby enhancing customer satisfaction and driving sales. • Maintained a clean and organized sales floor and cashier area, ensuring that products were displayed attractively and that shelves were well-stocked, contributing to a pleasant shopping environment. • Monitored inventory levels, coordinated with the stockroom for timely restocking, and reported any discrepancies to management, ensuring product availability and preventing stockouts. • Collaborated effectively with team members to ensure seamless store operations, supported colleagues during peak times, and participated in team meetings to discuss strategies for improving sales and customer service. • Handled customer returns and exchanges in accordance with store policies, processed refunds or replacements, and ensured customer complaints were resolved satisfactorily. • Conducted end-of-day cash reconciliation, preparing and submitting daily sales reports to management, and ensuring all financial transactions were accurately recorded and accounted for.