Presales for Applications Availability Solutions, Data Management Solutions and Performance Solutions • Articulate complex software solutions to both technical and business audiences • Prepare and deliver custom-built product demonstrations and prototypes. Lead on-site proof-of-concepts. Assist in RFP/RFI proposal responses. • Train the trainers Client manager • Act as the main point of contact for a client. • Co-ordinate the services and efforts in the organization and partners with the client, to align with client strategy, address burning issues and mitigate risks • Work closely with Sales and Professional Services, to proactively manage the relationship with the client • Achieve and maintain a measurable improvement in client satisfaction • Understand the client ‘topology’, their goals and strategies, and determine ways in which my company and I can help to address these goals and strategies • Identify sales opportunities and ensure client support before involving Sales team to close the opportunity • Proactively seek ways of improving the services provided

Managing all technical aspect of the business.Key contact for our customers and prospects, giving formal and informal recommendations to ensure a successful deployment of the solutions.Facilitating easy access to the highest level of support, development team, one of our specialists or to a product manager.Giving them access to priority programs, Alpha or Beta.Transmitting client requests and relaying the requests for functional product improvements.My expert point of view helps during controlled and managed deployments.

Involved in Presales activity and Project management.

Technical Account manager, in charge of customers. ( Client Manager ).

Managing Quality and Avaibility of customers applications, all over the Europe.

Managing all the presales activity in Europe, for the French subsidiary.Primary contact for all European and technical demands.