Oluwafemi T. Email & Phone Number

Skilled, articulate Business Systems Analyst and IT Infrastructure Specialist with a proven track record of success creating and implementing effective strategies for a diverse array of IT initiatives. Posses strong strategic analysis and research abilities; utilizing exceptional interpersonal communication skills to facilitate critical collaboration and convey highly technical information to internal and external stakeholders. Fosters solid working relationships with his team member, stakeholder and customers by employing active listening skills to identify and interpret complex information, getting in dept knowledge of client needs & organizational goals, excellent presentation & good product development understanding. Easily adapts to evolving, high-pressure environments, while effectively managing multiple tasks simultaneously. Performs well independently or in a team environment. Not leaving out his strong technical ability with background & certifications including: ITSM / ITIL, Risk and Impact Analysis (SWOT), Business Process Modelling, Process Mapping, SDLC Methodologies (Agile/Scrum/Iterative/Waterfall/RUP), SQL Server, Microsoft Desktop Support Certification, Six Sigma Black Belt Certification and more. These skills combined with a customer-driven philosophy have directly contributed to numerous successful project achievements. A few examples of this are illustrated below: • Directed the end-to-end the agile development of the KYC / Sim Swap Application rollout from project initiation, design and planning to user acceptance testing and knowledge transfer between project team and support (operations) team. Final implementation of project resulted in an annual cost savings to the company of $100K. • Refined internal KPI programs to develop more efficient system for addressing errors, bugs and system delays, resulting in a 60% increase in the error resolution success rate.

Listed skills include Microsoft Office, Troubleshooting, Networking, Technical Support, and 28 others.