Tracy Hwang, Mba Email & Phone Number

London, GB

GB

GB

GB

Albany, NY, US

Played a key role in the design and implementation of upgrades to the R&D Metrics Database application used by NYSERDA project managers to track and analyze project metrics. Responsible for the delivery of project deliverable throughout the project life cycle ranging from systems design to end user testing.Contributing member of task force responsible for.

Albany, N.Y., US

Tutored undergraduate students with homework assignments and assisted professor with gradingHosted Excel and Access review sessions for students to enhance further understanding of the subject

Run queries and reports for monitoring and data controlCreate thorough process documentation for training purposesAudit manual personal pension account payment and pension verification letter for accuracy Participate in DUT, FUT, and SIT system testing for various processes Document various PeopleSoft errors, its solution and defensive queries to allow the.

Riyadh, SA

Responsible for educating 5,500 employees on email platform changesConducted approximately 22 trainings and 46 individual trainings with global employees Delivered comprehensive training materials for global email project Collaborated with leadership team to ensure that email transition proceeds smoothly

Schenectady, NY, US

Analyzed product lines data for category managerDigitally mapped and updated the merchandising sets for all storesWrote the queries to provide analysis of product informationResearched for labels overproduction

Charlotte, NC, US

Identified customers financial needs, goals and objectives and refer financial products and servicesEstablished and enhanced customer relationships through courtesy and friendlinessProcessed transactions accurately and efficiently in a fast paced environmentResponded and assisted customers with inquires and problem resolution

Developed new strategies for increasing margin, reducing shrink and driving sales Built constructive and maintainable reports for management Interviewed and communicated with store staff, suppliers, retailer manufacturers, and executivesExpanded and implement new training manual for store staff

Responding to customer inquiries and issueResponsible for the accurately calculating daily salesDirected and motivates staff to increase sales and ensure efficiencyEnsured timely updates to inventory, including price adjustments, transfers and replenishment of stockDealt with staffing issues and assists in training and development of staff

Provided customer service in a friendly environmentRinged up sales at registers and bagging merchandiseMaintained orderly fitting rooms, sales floor, and work areas

Sold accessories and merchandise including jewelry, scarves and sunglassesTrained approximately four new employeesNegotiated wholesale product prices

Assisted dentist with labeling and dental chartsArranged dental equipment for each patientDeveloped patient’s X-RaysResponsible for inventory of all medical supplies

Self established independent sales operationSold and printed T-shirt Approached prospective customers and introduced products

Master Of Business Administration (Mba), Information Technology Management

Bachelor Of Science, Information Technology Management, Informatics And Finance

Education record