Operations Manager
Current
Jul 2023 - Present
Who is Shamsheer S? Overview
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Quick answer
Shamsheer S is listed as Vice President - Operations at Senovag, based in Karnataka, India, India. AeroLeads shows a matched LinkedIn profile for Shamsheer S.
Shamsheer S previously worked as Operations Manager at Senovag and Bussiness Analyst at Freelance. Shamsheer S holds Master Of Business Administration - Mba, Human Resources And Operations Management, First Division from Mangalore Institute Of Technological Science.
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Email format at Senovag
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Senovag
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Profile bio
About Shamsheer S
Outstanding performer and proven success in implementing, 181 Women's Helpline and Mother/Child Tracking System contact Centre in Karnataka. Pivotal role in the augmentation of 100 seats Health Helpline at Bangalore as a Project Manager. Managed 100 seats Health Helpline and 50 seats CAF process for Vodafone. Success in leadership, operational excellence and organizational development with keen understanding of elements of contact Centre business. Recognized for inspiring management team members to excel and encouraging creative work environment.
Current workplace
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7 roles
Shamsheer S work experience
A career timeline built from the work history available for this profile.
Bussiness Analyst
Current
Freelance
Sep 2019 - Present
Operations Manager
- Motivating the team and driving towards a high sense of satisfaction
- Identify and work upon the action plan to improve CSAT scores
- Ensuring implementation of quality system and maintain quality/system procedures
- Review periodically performance (BSC) of teams from different internal processes and individuals especially recognition of best performers and coaching poor performers
- Continuous improvement of service provided calls – weekly review
- Counselling to team members… Show more
Apr 2018 - Apr 2019
Operations Shift Manager
- Ensuring process ownership and service delivery
- Conduct Macro Management that includes (leave management, coordination with Quality, Technology, Admin, HR)
- Supervised operations team to support operational excellence and excellent customer service
- Coordinated internal ISO audits and led remediation efforts for identified deficiencies
- Identify process improvement and optimization opportunities
- Successfully completing all the prescribed requirements of Lean Six Sigma… Show more
Oct 2014 - Mar 2018
Operations Supervisor
- Trained team members on performance metrics and consumer behavior identification.
- Created team rotations to man center effectively during peak hours
- Oversaw employee performance to foster accurate prioritization and achievement and productivity goals
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement
- Reduced personnel turnover by developing and implementing performance evaluations to support… Show more
- Reduced personnel turnover by developing and implementing performance evaluations to support corrective action planning
Apr 2013 - Sep 2014
Process Leader – Operation
- Work in liaison with Technology, HR, Daily Operations, and Quality.
- Contribution in designing training program and ensure delivery of the same
- Maintain and deliver MIS/Reporting.
- Comply ‘Time Bound’ Reporting for internal management and client
- Perform Call monitoring
- Conduct periodic appraisals, feedback and coaching
Jul 2010 - Mar 2013
Work Force Management Executive
- Discovered areas of improvement by generating daily operational reports.
- Enhanced operational efficiency and productivity by managing weekly schedule adherence reports
- Monitored employees' day-to-day activities through real time queue monitoring and made plans to rectify issues resulting in revenue leakage.
- Supervised employees on shift, overseeing efficiency of call handling and break management.
- Interacted well with operations team to improve efficiency and… Show more
- Interacted well with operations team to improve efficiency and productivity.
Jul 2009 - Jul 2010
1 education record
Shamsheer S education
-
Mangalore Institute Of Technological Science
FAQ
Frequently asked questions about Shamsheer S
Quick answers generated from the profile data available on this page.
What company does Shamsheer S work for?
Shamsheer S works for Senovag.
What is Shamsheer S's role at Senovag?
Shamsheer S is listed as Vice President - Operations at Senovag.
Where is Shamsheer S based?
Shamsheer S is based in Karnataka, India, India while working with Senovag.
What companies has Shamsheer S worked for?
Shamsheer S has worked for Senovag, Freelance, Piramal Swasthya, and Firstsource.
How can I contact Shamsheer S?
You can use AeroLeads to view verified contact signals for Shamsheer S at Senovag, including work email, phone, and LinkedIn data when available.
What schools did Shamsheer S attend?
Shamsheer S holds Master Of Business Administration - Mba, Human Resources And Operations Management, First Division from Mangalore Institute Of Technological Science.
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