Marlene Linke, Qebs Email & Phone Number

Orlando, Florida, United States

Support the execution of the client written service timeline and blueprint created by Client Executive.Collaborate and facilitate with Engagement and Health Strategies team on communication materials geared toward educating employees about their benefit or wellness program.Coordinate with Advocacy team on documenting and reporting on employer/employee.

Lake Mary, FL

Retired 12/1/20Builds strong relationships with the client, proactively identifying the needs of the customer and satisfying the customer in a timely and cost effective manner.Develops case-level service strategy and manages service issues as it relates to overall plan administration; uses a creative, thoughtful approach to customize service delivery for.

Lake Mary, FL

Build strong relationships with the client, proactively identifying the needs of the customer and satisfying the customer in a timely and cost effective manner. Develop case-level service strategy and manages service issues using creative, thoughtful approach to customize service delivery for client/consultant needs and attributes. End-to-end service.

Orlando, FL

Manage the turnover process from Sales to Implementation in triage call by gathering all facts and documents utilized during the sales process.Establish a relationship with the employer group and broker contactsBuild implementation project timeline and manage meetings/deliverables including preparing agendas, documenting meeting notes and tracking issues..

Greater Philadelphia Area

Implement new and existing business for large case market generating over $10 Million in annual revenue. Participate in pre-sale presentations with potential customers and brokers. Supervise Implementation Specialist team. Received The President's Club Award for Excellence in Customer Service in 1999 for the successful implementation of Saint-Gobain.

Greater Philadelphia Area

Provide customer service sales support to existing and new customers for large case market. Implement all new benefit programs for existing and new business. Create, order and collate enrollment benefits information for annual enrollment meetings. Conduct client entrollment meetings and ongoing service calls.

Greater Philadelphia Area

Provide customer service sales support to existing and new customers for small case market. Implement all new benefit programs for existing and new business. Create, order and collate enrollment benefits information for annual enrollment meetings. Conduct client enrollment meetings and ongoing service calls.

Hartford, Connecticut Area

Manage the technical development of business specifications for the Next Generation Medical Claim system. Supervise business analyst team. Research, develop and write business specificiations for the automatic adjudication requirements for PPO, HMO and Indemnity medical claims processing. Management, planning and cost benefits analysis

Hartford, Connecticut Area

Research and analzyze the automation potential and feasibility of retrofitting system enhancements to existing medical claim payment system. Participate in the analysis of multiple vendor medical system designs for applicability to CIGNA*s business. Provide written documentation of all business specifications for the automatic adjudication functionality of.

Hartford, Connecticut Area

Research, define and develop business specifications for the automatic adjudication enhancements for the Dental claim payment system. Design, publish and test training materials for data entry and data correction functions. Analyze data entry requirements for provider Electronic Claim Submission and Optical Character Recognition functionality.

Wilmington, DE

Interview, hire and train all new medical benefits analysts. Conduct monthly in-house audit program with quarterly trends analysis and process improvements. Achieved highest office quality rating in the nation for the

Wilmington, DE

Process medical claims for large case clients utilizing various reference materials in the analysis and benefits interpretation. Assisted Medical Trainer/Auditor with monthly in-house audit program.

Wilmington, DE

Process dental claims for large case clients manually and via data entry system. Handled customer service calls, conducted monthly dental claim in-house audits.

Newark, DE

Manage retail clothing store. Interview, hire, train and schedule sales staff. Perform annual inventory and financial goals assessments.