Jeff Jacobs Email & Phone Number

Covington, LA, US

As the NetSuite Administrator at Globalstar I have worked in a publically traded and compliance oriented well built environment, refining processes and launching new projects to expand the business applications flexibility and functions.

• ERP & CRM System Optimization: Spearheaded system optimizations across NetSuite, Microsoft Dynamics 365, and Salesforce platforms, improving functionality, data flow, and user experience departments.
• Sales Performance Metrics: Engineered a robust salesperson metric tracking system, integrating data across roles to boost sales productivity and provide clear performance insights.
• Financial Process Automation: Automated financial processes, including custom invoice, voucher, and check forms, ensuring compliance and improving accuracy for large-scale corporate clients.
• Integration & Workflow Automation: Spearheaded integrations using Boomi, Celigo, and n8n, automatingworkflows between ERP and third-party systems to streamline operations and reduce manual input.
• System Transitions & Cleanup: Managed seamless migrations from legacy systems to NetSuite, performing data cleanups and restructuring implementations to improve transactional workflows and system stability.
• Full Company Financial & Operational Support: Provided full-scale financial and operational support,ensuring that both accounting and non-financial teams maximized their use of NetSuite to drive company-wide efficiency.

Mesa, Arizona, US

• Serve as the lead source of NetSuite technical knowledge to the entire IT Team
• Monitor Salesforce requests and projects, implement solution architecture
• Manage team priorities and reinforce project timelines and SLAs
• Delegate requests and projects to team members and encourage individual growth
• Train and coordinate administrators and IT personnel on effective NetSuite administration
• Liaison between external organizations and internal organizations to ensure deliverables are met

Mesa, Arizona, US

• Prioritize projects and requests, transition to development and external groups if necessary
• Support a highly customized cloud environment with multiple integrations and connected systems
• Intake project requirements and conditions of satisfaction from executives and company leadership
• Distribute project focus across different business departments, achieving balanced growth
• Organize projects, prioritize tasks, meet timelines, and set individual and business goals
• Salesforce Field Service and Community implementation and continued support

Plano, Texas, US

I inherited responsibilities of the Manager of Business Systems, where I led the company-wide expansion of NetSuite across Accounting, Manufacturing, Inventory, Customer Support, and Sales. I facilitated integrations with RF-Smart, Avalara Avatax, and ConfigureOne, implemented automations to improve sales processes, and optimized inventory tracking..

Plano, Texas, US

At Enseo, I took on the role of NetSuite Administrator, demonstrating adaptability and growth by taking on essential responsibilities early in my tenure. I supported various system improvement efforts and played a key role in optimizing NetSuite forms, items, and transactions, enhancing operational processes for accounting, inventory, and customer support..

Akron, Ohio, US

• Cooperate with district and store managers to achieve effective problem resolution
• Record accurate and clear details of events and complete data for escalations
• Practice strong self management and maintain attractive performance metrics
• Advise and train a multitude of incoming agents, update training documents
• Monitor high priority incidents and ensure strong progression towards resolutions
• Utilize applications for licensing, remote access, data collection and data entry

Carrollton, TX, US

• Achieved the top overall performance metrics for the year of 2019
• Used NetSuite as an advanced end-user constructing reports and deploying dashboards to peers
• Contributed to early structure of the knowledge base, and created training documents
• Coordinate between businesses to ensure service line agreements are not missed
• Generate logistical solutions for sites in need of hardware, components, and installation
• Responsible for creating pilot location resources for the Director of Pilot Operations

• Convert patient related documents to a multitude of efficient digital formats
• Assist patients with intake procedures, performing substitute triage services when needed
• Troubleshoot any errors that arise with the medical programs utilized as a first line of defense
• Help with administrative tasks such as printing, scanning, faxing, e-mailing between doctors
• Ensure efficient verbal and non-verbal communication