Jeff Jacobs Email & Phone Number

Covington, La, Us

As the NetSuite Administrator at Globalstar I have worked in a publically traded and compliance oriented well built environment, refining processes and launching new projects to expand the business applications flexibility and functions.

• ERP & CRM System Optimization: Spearheaded system optimizations across NetSuite, Microsoft Dynamics 365, and Salesforce platforms, improving functionality, data flow, and user experience departments.• Sales Performance Metrics: Engineered a robust salesperson metric tracking system, integrating data across roles to boost sales productivity and provide clear performance insights.• Financial Process Automation: Automated financial processes, including custom invoice, voucher, and check forms, ensuring compliance and improving accuracy for large-scale corporate clients.• Integration & Workflow Automation: Spearheaded integrations using Boomi, Celigo, and n8n, automatingworkflows between ERP and third-party systems to streamline operations and reduce manual input.• System Transitions & Cleanup: Managed seamless migrations from legacy systems to NetSuite, performing data cleanups and restructuring implementations to improve transactional workflows and system stability.• Full Company Financial & Operational Support: Provided full-scale financial and operational support,ensuring that both accounting and non-financial teams maximized their use of NetSuite to drive company-wide efficiency.• Inventory Management & Resolution: Resolved inventory issues by implementing serialized SKUs andimproving tracking accuracy, using RF-Smart for enhanced control and efficiency.• Scripting & Development: Developed custom solutions using SuiteScript to address unique businesschallenges, refining processes and expanding system capabilities to meet company needs.• Bill Approval & Transactional Workflows: Launched a 16-state bill approval workflow with automated status tracking, reducing errors and ensuring efficiency in the approval process.• Post-Implementation Training & Documentation: Provided hands-on training and created detaileddocumentation to support post-implementation system management, enabling teams to self-administer and maintain systems effectively

Mesa, Arizona, Us

• Serve as the lead source of NetSuite technical knowledge to the entire IT Team• Monitor Salesforce requests and projects, implement solution architecture• Manage team priorities and reinforce project timelines and SLAs• Delegate requests and projects to team members and encourage individual growth• Train and coordinate administrators and IT personnel on effective NetSuite administration• Liaison between external organizations and internal organizations to ensure deliverables are met• Functionally deliver on most critical projects that can expand or refine total business processes

Mesa, Arizona, Us

• Prioritize projects and requests, transition to development and external groups if necessary• Support a highly customized cloud environment with multiple integrations and connected systems• Intake project requirements and conditions of satisfaction from executives and company leadership• Distribute project focus across different business departments, achieving balanced growth• Organize projects, prioritize tasks, meet timelines, and set individual and business goals• Salesforce Field Service and Community implementation and continued support

Plano, Texas, Us

I inherited responsibilities of the Manager of Business Systems, where I led the company-wide expansion of NetSuite across Accounting, Manufacturing, Inventory, Customer Support, and Sales. I facilitated integrations with RF-Smart, Avalara Avatax, and ConfigureOne, implemented automations to improve sales processes, and optimized inventory tracking. Additionally, I spearheaded system adjustments for new product configurations and integrated Zendesk to streamline customer care operations, all while ensuring continuous service improvement and team efficiency.

Plano, Texas, Us

At Enseo, I took on the role of NetSuite Administrator, demonstrating adaptability and growth by taking on essential responsibilities early in my tenure. I supported various system improvement efforts and played a key role in optimizing NetSuite forms, items, and transactions, enhancing operational processes for accounting, inventory, and customer support. Created saved searches and reports, deployed dashboards, and managed user access.

Akron, Ohio, Us

• Cooperate with district and store managers to achieve effective problem resolution• Record accurate and clear details of events and complete data for escalations• Practice strong self management and maintain attractive performance metrics• Advise and train a multitude of incoming agents, update training documents• Monitor high priority incidents and ensure strong progression towards resolutions• Utilize applications for licensing, remote access, data collection and data entry• Manage small groups for project creation, organization, direction, and progression

Carrollton, Tx, Us

• Achieved the top overall performance metrics for the year of 2019• Used NetSuite as an advanced end-user constructing reports and deploying dashboards to peers• Contributed to early structure of the knowledge base, and created training documents• Coordinate between businesses to ensure service line agreements are not missed• Generate logistical solutions for sites in need of hardware, components, and installation• Responsible for creating pilot location resources for the Director of Pilot Operations• Assisted with crisis management, creating effective data management methods• Refined the "Down Unit Report" to live monitor critical and struggling locations• Practiced advanced troubleshooting tactics, isolating hardware and software dysfunction

• Convert patient related documents to a multitude of efficient digital formats• Assist patients with intake procedures, performing substitute triage services when needed • Troubleshoot any errors that arise with the medical programs utilized as a first line of defense• Help with administrative tasks such as printing, scanning, faxing, e-mailing between doctors• Ensure efficient verbal and non-verbal communication