James Linkleter Email & Phone Number

North Shields, England, United Kingdom

Satcom Global provides satellite communication services to various sectors, including maritime, land, and aviation. Their offerings include satellite-based voice and data solutions, vessel safety systems, managed maintenance contracts, and technical services like installation and commissioning. They serve customers worldwide by enabling reliable communication in remote locations, which is critical for industries like offshore oil and gas, shipping, and aviation.Satcom Global also offers a customer portal, GlobalNet, which allows users to manage services such as activating or deactivating satellite communication plans, purchasing prepaid services, and setting up alerts to monitor usage. This platform is designed to help both end-users and resellers manage satellite communications more effectively. Daily duties include:Troubleshooting and Problem Solving: Diagnosing and resolving issues through remote assistance, phone, or email by understanding and analyzing user feedback.Technical Assistance: Providing guidance on product usage, system setup, and software installation, as well as answering technical questions.Escalation Management: Escalating complex problems to higher-level engineers or developers if the issue is Unresolvable.Documentation: Logging incidents, issues, solutions, and troubleshooting processes for future reference and to improve response time.Testing and Simulating Issues: Reproducing reported problems to better understand the root cause and develop a fix or workaround.Customer Education: Helping customers better understand the technology by walking them through solutions or explaining product features.Software and Firmware Updates: Assisting with installation of updates, patches, or upgrades, ensuring that systems and devices run optimally.

Our innovative CarbonHalo SaaS platform revolutionizes sustainability in the maritime sector by offering a strategic and scalable approach to creating a Business Climate Action Plan for large, complex supply chains. CarbonHalo enables shipping companies and their suppliers—regardless of size—to seamlessly enroll in an emissions program aligned with ESG commitments and industry standards such as IMO regulations and Science Based Targets initiative (SBTi). By capturing primary Scope 1 and 2 emissions data directly from suppliers, our platform provides the transparency and accuracy needed for robust sustainability reporting, compliance, and strategic decision-making.CarbonHalo not only simplifies the process of tracking and managing emissions but also empowers maritime businesses to take actionable steps toward decarbonization, achieve Net Zero ambitions, and lead the way in sustainable shipping. Join us in transforming maritime sustainability with CarbonHalo, driving meaningful progress toward a greener future on the high seas.

Newcastle Upon Tyne, England, United Kingdom

Designed secure, high-performing, cost-effective, highly available, and scalable systems using AWS services.Gained proficiency in AWS services including, but not limited to:Compute & Storage: EC2, EBS, EFSNetworking & Security: IAM, VPC (subnetting, Routing Table Configuration)Additional Services: Route 53, S3, Trusted Advisor, Systems Manager, Lambda, Config, CloudFront, AWS Organizations, Billing, Athena, Elastic Load Balancing, Auto Scaling, SNSDeveloped expertise in deployment automation using CloudFormation, and monitoring/logging with CloudWatch and CloudTrail.Applied DevOps processes like CI/CD and Configuration Management tools such as GIT.Explored AWS database services like RDS and DynamoDB, gaining exposure to data mining techniques.Learned Python basics and implemented it with AWS serverless services like Lambda.Explored multiple ways to interact with AWS services, such as using the AWS CLI and Management Console.

Tynemouth, England, United Kingdom

Newly co-founded Tynemouth tours showcase the historical and scenic attractions of Tynemouth, a coastal town in North East England. Places included are:Tynemouth Priory and Castle – A prominent landmark with a rich history dating back to the 7th century. It offers stunning views of the coastline and explores the area's Viking and medieval heritage.Tynemouth Beaches – Longsands and King Edward's Bay and Priors Haven are famous for their beauty and popularity with surfers and families. Offering insights into the maritime history and importance of these beaches, highlighting the pivotal role played by the Fry and Linkleter families in Tynemouth's recent prosperity.Architecture – Highlighting the the period and architecture of local buildings, the town’s 19th-century pier, and the restored Tynemouth Station, a stunning example of Victorian engineering.Local Markets and Cafes – Some tours include stops at our vibrant local markets and independent cafes, giving visitors a taste of local culture and food.Tynemouth tours are walking tours that combine history, architecture, and coastal scenery, suitable for both history enthusiasts and nature lovers.

In my role as an Account Manager, I focus on selling card machines through Universal Transaction Processing (UTP) and energy solutions using the UD Group platform. My responsibilities include:Payment Solutions: I provide tailored card machines and payment processing systems that enhance transaction efficiency and reduce operational costs for businesses. By assessing client needs, I ensure seamless integration and optimal usage of the payment solutions.Energy Solutions: I help businesses optimize their energy usage and lower costs by offering personalized energy packages through the UD Group platform. My role involves advising clients on the best energy plans to fit their business objectives.Client Relationship Management: I build and maintain strong relationships with my clients, acting as their main point of contact. This involves offering continuous support, identifying new opportunities, and ensuring their satisfaction with our services.Sales and Target Achievement: I manage the complete sales cycle, from identifying prospects and presenting solutions to closing deals and providing after-sales support, ensuring I meet or exceed sales targets.