Matthew Thompson work email
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Matthew Thompson personal email
A multi-disciplinary Strategic Account Manager - using my deep experience in technology delivery to assist in Partner, Client, and team management roles. I have held roles in Strategic Account Management, Relationship Building, & Full Cycle Client Engagement for web/intranet development and IT infrastructure services firms. Additionally, I am experienced in most aspects of enterprise IT infrastructure and software.Roles & Specialties: Partner Management, Business Relationship Management, IT Business Advisory, IT Management, Strategic Account Management, Business Development, Client Engagement Management, Project Management, Business Analysis, Entrepreneurial Ventures, Business Planning, Marketing & Sales
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Client Account LeadAvanade Dec 2021 - Sep 2023Calgary, Alberta, CanadaAvanade is the global market leader in making Microsoft work for the Enterprise. Focused on enabling transformative Microsoft value within joint Accenture / Avanade client relationships. -
Team Lead, Client SuccessSymend Jun 2021 - Dec 2021Calgary, Alberta, Canada -
Client Success ManagerSymend Mar 2020 - Jun 2021Calgary, Alberta, CanadaSymend is a leading customer engagement solution and technology provider pioneering Conscious Engagement, and helping companies realize the benefits of treating their customers like real human beings. Symend turns every interaction into an opportunity to foster relationship and brand loyalty, as well as optimizing financial performance. Symend’s Behavioral Engagement Technology™ delivers digital experiences that are hyper-personalized based on the science behind consumer behavior.
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Client Success ManagerBenevity Oct 2019 - Mar 2020Calgary, Canada Area -
Relationship ManagerBenevity Jun 2018 - Oct 2019Calgary, Canada AreaAs part of the Client Services group, I help maintain and grow Benevity's largest client relationships
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Partner Account ManagerCalgary Scientific Inc Apr 2016 - Jan 2018Calgary, Canada AreaAs a Partner Account Manager, I provide a consistent single point of contact and interface with the largest of our OEM Partners. My role is to ensure that our Partners successfully implement CSI products and services in a coordinated and professional manner while creating loyalty, confidence and trust. I provide the cross-functional expertise to problem solve crisis and procedural situations while building and maintaining strong relationships with our Partners at various levels. I advocate for both the Partner and our internal teams, conveying Partner issues and priorities, while coordinating messages and solutions from internal Customer Care, Product, Sales and Marketing teams to the Partner. Often called upon to parse diverse information sources and to collaborate across multiple teams and organizations to balance competing requests and reconcile stressful situations - all with an eye toward maintaining the highest degree of Partner satisfaction. -
Manager, Business DevelopmentAvro Strategies Jul 2015 - Apr 2016Calgary, Canada AreaAvro Strategies' possesses deep skills and expertise in aviation as well as web-based SaaS technology. Our flagship Charter Planning Software product is a down-to-earth, scalable solution, whether your aviation business is ad hoc flying, camp deployments or reoccurring charters. From training to take-off, sales to payments, and bulletins to safety – your business won’t be left in the air.Avro also offers data analytics & mining for your "Big Data", web-based software development and technology consulting. -
Account DirectorNon~Linear Creations (Nlc) Feb 2013 - Oct 2014CalgaryIn addition to the duties listed below:- Acted to establish methodologies for Strategic Account Management- Handled Account Management responsibilities for Western Region (prairies)- Administered difficult multi-partner and client project and support relationships -
Senior Account Manager - Western RegionNon~Linear Creations (Nlc) Feb 2011 - Feb 2013CalgaryJoined NLC as part of the newly created Account Management team. Duties included:- Account Management of NLC's largest western clients- Client satisfaction and continued business partnership- Engaging software partners in client projects- Creation of MSA's and SOW's, and well as responding to RFQ/RFP's- Liaising with C, VP, and Director level executives- Acting as project escalation point and consultant
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Executive Account ManagerOnx Enterprise Solutions Aug 2009 - Oct 2010Was a member of the Business Development & Client Management team bringing a new company to a new territory. -
Account ExecutiveGraycon Group Nov 2006 - Mar 2009Responsible for Business Development & Client Management. - Oversaw projects and individuals executing IT infrastructure enhancements for a diverse clientele- Sold a wide array of networking, security, disk array, printing, workstation, collaboration, and IP telephony equipment, as well as professional services to mid-market and enterprise clients- Tasked with overall client satisfaction and growth in my customer portfolio- Held several sales certifications such as Cisco, Symantec, VMWare, Citrix, Juniper, etc. -
Project Manager / It ArchitectIbm Global Services Jul 2005 - Nov 2006Member of the outsourced IBM project delivery team serving CP Rail. Duties included:- Project management of IT infrastructure projects- IT Architecture duties on smaller projects (dual role)- Tracking and maintaining technical and project documentation
Matthew Thompson Skills
Matthew Thompson Education Details
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Electronics Engineering Technology
Frequently Asked Questions about Matthew Thompson
What is Matthew Thompson's role at the current company?
Matthew Thompson's current role is Client Relationship & Account Management Professional.
What is Matthew Thompson's email address?
Matthew Thompson's email address is ma****@****ome.com
What schools did Matthew Thompson attend?
Matthew Thompson attended Brigham Young University, University Of Calgary.
What are some of Matthew Thompson's interests?
Matthew Thompson has interest in Children.
What skills is Matthew Thompson known for?
Matthew Thompson has skills like Solution Selling, Account Management, Business Development, Enterprise Software, It Management, Sharepoint, Project Management, Crm, Management, Program Management, Professional Services, Business Analysis.
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Matthew Thompson
Maple Ridge, Bc2yahoo.ca, seon.com -
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