Joe Pace Email & Phone Number

Pinellas Park, Florida, United States

Tampa/St. Petersburg, Florida Area

Support desktop and portable computers, printers, and handheld devices. Configure, install and test computer equipment and peripherals. Remote support by phone and email. Monitor data center and network performance. Assist with network installation and maintenance as needed.

Tampa/St. Petersburg, Florida Area

Field phone calls from Dell Small Business, Corporate, and Government customers. Collect customer information and assess technical issue(s). Resolve issues effectively and efficiently. Dispatch parts or service as needed. Manage cases to ensure customers' complete satisfaction.Review, approve, and process dispatches created by support agents. Assist agents.

Sarasota, Florida Area

Maintain central office network. Field requests from internal and remote users. Configure servers for data center installation. Support domain controller, web server, IVR, routers and switches. Service PCs, printers, and phones. Support customers in use of custom Windows applications. Implement remote network for seasonal business.Skills utilized:- Network.

Lima, Ohio Area

Troubleshooting and repair of PCs, printers, fax machines, copiers, and the occasional typewriter. Service in and out of warranty desktop and laptop computers. Maintain laser, inkjet, and thermal printers. Setup and service multi-function and fax machines. Ensure parts inventory is well stocked. Implement POS system for local financial service.

Lima, Ohio Area

Maintain customer database. Plan, apply, and audit system-wide customer rate files. Administer user security profiles. Field local and remote help desk calls. Support for order processing, job scheduling, and IVR. Onsite support for remote terminals, printers, and communications. Configuration and processing of reports for management. Nightly backup.