• Requirement generation and customer experience management to identify, triage, and understand business appetites for reporting, in line with industry best practices and business standards.• Repair, update, and maintain existing Data Analytic and Business Intelligence reports utilizing multiple tools including SQL, Excel, Power Pivot, Access, and others.• Responsible for the development and management of ETL data modelling for business-critical reports across two businesses.•… Show more • Requirement generation and customer experience management to identify, triage, and understand business appetites for reporting, in line with industry best practices and business standards.• Repair, update, and maintain existing Data Analytic and Business Intelligence reports utilizing multiple tools including SQL, Excel, Power Pivot, Access, and others.• Responsible for the development and management of ETL data modelling for business-critical reports across two businesses.• Create and deliver new reports to all levels of the business while maintaining design continuity, data accuracy, and ease of comprehension as priorities. Show less

• Data evaluation and development of two critical reporting and analysis tools to assist in high-level comprehension and understanding of our primary product.• Responsible for providing education and information succinctly to governing bodies as to the use cases, data format, data generation, and key insights our primary product provides. Governing bodies include NHVR, QTA, NTI, and researchers at Griffith University.• Full Stack development of a real-time data visualization and… Show more • Data evaluation and development of two critical reporting and analysis tools to assist in high-level comprehension and understanding of our primary product.• Responsible for providing education and information succinctly to governing bodies as to the use cases, data format, data generation, and key insights our primary product provides. Governing bodies include NHVR, QTA, NTI, and researchers at Griffith University.• Full Stack development of a real-time data visualization and analysis tool ‘Dashboard’ which utilizes Power BI to provide intuitive metric tracking and operational information to customers.• Full administration of databasing including permission management for automated processing and security.• Utilization of cloud-based services to provide 24/7/365 uptime and access to clients. Show less

• Acted as primary tier 1 and 2 technical support for over 130 transport and heavy vehicle companies (4000+ vehicles) to assist in fleet management and device maintenance.• Lead several change management processes with key clients to ensure server and versioning continuity and optimal device performance.• Responsible for triage, escalation, and communication surrounding critical server or device issues to provide a positive user experience while fixes are implemented.

• Providing ongoing support and solution negotiation for severely delinquent unsecured debt, as well as management of strategies devised to mitigate loss and support customers.• Devised 2 new early collections strategies which saw implementation within 6 months of formulation, to further reduce delinquency in unsecured accounts.• Trained as part of the Westpac Assist team, to formulate and provide advanced financial assistance packages to delinquent customers.• Cleared over 1000… Show more • Providing ongoing support and solution negotiation for severely delinquent unsecured debt, as well as management of strategies devised to mitigate loss and support customers.• Devised 2 new early collections strategies which saw implementation within 6 months of formulation, to further reduce delinquency in unsecured accounts.• Trained as part of the Westpac Assist team, to formulate and provide advanced financial assistance packages to delinquent customers.• Cleared over 1000 backlogged system maintenance tasks caused by staff shortages by developing techniques to identify duplicate accounts, freeing 60+ hours of team availability.• Oversaw the testing and provision of suggested improvements for errors in Standard Operating Procedures to maintain the highest possible standards of customer support.• Oversaw the testing and implementation of internal system updates to minimize impact to the Westpac Group Mortgage Portfolio.• Solution development and testing for internal software to adapt to changing Government and Australian Competition and Consumer Commission (ACCC) legislation. Show less

• Providing ongoing Level 1 and 2 ICT support for SAHMRI researchers• Migrated various South Australian based medical research faculties into a new facility as part of a team. • Transported and re-implemented NAS-based data sharing solutions, domain migration and management, and imaging of workstations. • Managed communication with and provided solutions for internal ICT problems.