Joselito Santos Email & Phone Number

Metro Manila, Philippines

APAC

• Established a Sales Support Hub (SSH) in APAC Region, which provides quote support, pricing support, proposal amendments, and contract management.
• Manage the migrations of sales support processes and responsibilities from APAC countries to the new established sales support team.
• Set up a governance and process standardization into place, embed end-to-end process ownership, drive process automation and a balanced pace of transition with management of associated risk and changes.
• Manage stakeholders from APAC countries regarding Sales Support Hub strategy, centralized processes and architecture based on strategic business objectives, identify service/process improvements and innovation.

Asia

• Served as a trusted process owner across APAC which consist of 160+ employees that manages the operational sales excellence initiatives in alignment with overall strategic plan of the business Center.
• Managed multiple conflicting priorities and stakeholder issues and drive toward rational decision when its needed.
• Based on B2B and B2C industry standards and best practices, prepares and recommends necessary project plan for global leaders to implement.
• Lead on multiple projects for business improvement, exploring new systems, tools, methodologies and innovative ideas in the areas of focus or assignment.
• Experienced user of SAAS / SAP applications, just to name the few Salesforce, Conga, JIRA, IERP.

Bengaluru, Karnataka, India

• An international assignee for several years in Bangalore India and managed the sales support process for technical sales business.
• Managed the performance of sales support department.
• Maintained the accuracy of deliverables, strategic funneling and preparing monthly reports that are compliant to the defined metrics by the business and global sales team.
• Ensured that documentation of the business procedures, including process objectives, process maps, policies, risks and controls were up to date and business complaint.

Bengaluru, Karnataka, India

• Performed dual role Project Manager and Process Trainor for 50+ full time employees.
• Knowledge Transfer and Process Governance
• Contract preparation and management
• Pricing, Billing / Invoicing and Accounts Receivables Dispute Resolution

Manila, National Capital Region, Philippines

• Managed a team that handles the end-to-end billing and collections processes from:
• Invoice Creations and accounts Receivables and Collections
• Preparation of Financial statements

Quezon City, National Capital Region, Philippines

• The General Accounting Operations Associate manages and executes general accounting processes, including management and/or execution of core financial processes such:
• Monthly Reconciliation of accounts
• Monthly Ledger Booking
• Accruals and Deferrals
• Reporting to PWC quarterly financial audits