Chris Leone Email & Phone Number

Manage ServiceNow solutions for large Federal Health organization (CMS on contract), including:• ServiceNow solution architecture and development• Supervise ServiceNow Developers and Business Analysts, Manage Production Deployments• Build Epics, Stories and expand/refine Agile backlog engaging with user groups• Design and demo solutions and new product features (SPM, ITSM, App Engine)• Refactor legacy customization – realign applications with ServiceNow standards• Plan and manage Sprints, Product Roadmap, and Stakeholder Training events• Plan and manage Patch testing and major release upgrade (SanDiego to Utah)

Mclean, Va, Us

Senior ServiceNow Architect supporting Booz market teams with ServiceNow Presales and Proposals. ServiceNow Practice and Partner Program support. Client delivery projects:• Intel Client: Migrated Siebel to ServiceNow ITSM, deployed ITBM (Jakarta Release)• CDM Program: Upgraded platform to London Release, deployed ITSM, ITBM, built multi-source CMDB, Resource Management with Workday integration• Internal: Transitioned users from Eracent to ServiceNow ITAM (Madrid Release)• Military Intelligence: Leveraging ServiceNow CSM to offer Catalog of cloud services to constituent organizations (Vancouver>Washington DC)

Mclean, Va, Us

CMDB Manager supporting enterprise migration from BMC to ServiceNow, including:• CMDB requirements workshops to architect ServiceNow CMDB (Helsinki Release)• Design and test of multi-source CMDB, especially Atrium, BladeLogic to ServiceNow• Audit Controls/Reports – requirements, design, and build of 180+ critical reports for go-live• ServiceNow integrations requirements, design, testing (Troux TPI, SSO, Ariba, Flexera)• CMDB Team Manager – lead team of 5 CMDB Engineers and Analysts

Worldwide, Oo

Manager-level IT strategist supporting Technology Strategy and Architecture capability. Advised clients on digital transformation, esp. ITSM and CMDB (BMC, ServiceNow):• Built CMDB and implemented Discovery (BMC ADDM) (USPS)• Evaluated ServiceNow, developed plan and cost-estimation for migration to ServiceNow (World Bank)• Assessed and normalized redundant ITSM processes esp. Change Mgmt (World Bank & IMF)• Other IT client projects included: Veterans Affairs, Census Bureau, IRS, FDIC, DISA, Navy• Stand-up of ServiceNow Practice supporting Tim Schmieding (Federal), Eugene Polgar (Commercial)

Paris, France, Fr

Planned and led ITAM Program stabilization effort for a global Entertainment-industry client (WBEI). Developed strategy and remediation plan to correct data issues in multi-source CMDB. Assessed and normalized SACM processes to drive effectiveness gains. Documented and communicated technical requirements for local and off-shore resources.

Washington, District Of Columbia, Us

Managed DevOps for enterprise BMC Remedy software. Managed ITAM program office including hardware and software asset managers and complete ITAM life-cycle. SAM - software license management governance and compliance. Transition and upgrade for BMC Asset Management, CMDB, foundation data, and discovery including business application mapping, and integrations (PeopleSoft, nLyte, SCCM, LDAP, data analytics tools). Earlier roles included: - Sybase and Oracle Database Engineer - Linux System Administrator - Veritas NetBackup Engineer

Washington, Dc, Us

DOE Office of Science and Technology Policy - Developed and managed system for tracking research and development projects at 40+ DOE National Laboratories. Division Project Lead for Government-wide LAN networking and e-mail systems rollout supporting Administration’s Re-inventing Government directive. Energy market research for Policy departments and DOE initiatives esp. Former Soviet Union nuclear inspections.

B.A., Economics

M.A., Applied Economics, Economic Development