Sales Engineer
CurrentWhat I do: I collaborate with the sales team to identify customer needs, prepare product demonstrations, deliver technical presentations, answer technical questions during customer meetings and provide technical support for the implementation and integration of solutions, assisting customers in resolving issues and optimizing the use of purchased products, analyze customers' specific requirements and design customized solutions that combine various products and services from Genetec's portfolio. Prepare detailed technical proposals and project documentation that outline how the offered solutions can meet customer needs. Organize and conduct hands-on demonstrations of Genetec solutions in the fields of security systems, IoT, and cybersecurity, showing how they work and how they can solve customers' specific problems, manage pilots to allow customers to test solutions in a controlled environment before purchase. Provide technical training to customers and the sales team, ensuring they fully understand the features and benefits of Genetec solutions. Collect feedback from customers and communicate it to the product development team to improve existing solutions and suggest new features. Keep my knowledge of competitor products up to date, analyzing their strengths and weaknesses to better position Genetec products in the market. Build and strive to maintain strong and trusting relationships with customers, becoming a reliable technical point of contact. Assist customers in the evaluation and purchasing phase, providing advice on how Genetec solutions can meet their specific needs and represent the company at trade shows, conferences, and other industry events, presenting technical solutions and answering participants' questions, collaborate with marketing to create presentations and informational material.
