- Designed and developed multiple Power BI dashboards enabling real-time visualization on monthly and yearly region-wide performance data of all 200+ technicians on Telus SLA-specific KPIs, including job quantity, customer satisfaction rate, customer feedback to Senior Operations Manager.- Designed and developed team-customized Power BI dashboards reporting performance data at a granular team-specific or technician-specific level to field managers and contractor managers to support their… Show more - Designed and developed multiple Power BI dashboards enabling real-time visualization on monthly and yearly region-wide performance data of all 200+ technicians on Telus SLA-specific KPIs, including job quantity, customer satisfaction rate, customer feedback to Senior Operations Manager.- Designed and developed team-customized Power BI dashboards reporting performance data at a granular team-specific or technician-specific level to field managers and contractor managers to support their tech-coaching procedures.- Compiled weekly Excel reports of team performance data to assist 6 field managers to detect an overall trend, anomalous performance and training opportunities of 200+ technicians in the team.- Performed data profiling on Telus flat-file database and reorganized flat-file data to a data mart with 30+ fields through working with the Business Intelligence Team in Montreal to improve data quality.- Initiated a vacation bidding system project with the Resource Planning Team and created an interactive automated excel sheet that transforms 200+ rows of technician responses on time off preferences into a decision-making matrix that allows managers to view the real-time impact on the workforce, budget and project timeline with approval of each request. Show less

• Created an interactive Tableau dashboard that consumed cellphone data and generated claimants’ movement maps with additional helpful fact-based data to help field investigators detect potentially fraudulent claims and reach evidence-supported judgements. • Reduced the number of monthly-recurring data reports that were required to send out to externalcustomers to 1/5 of its original size through analyzing similarities and differences of each report with managers and consolidating… Show more • Created an interactive Tableau dashboard that consumed cellphone data and generated claimants’ movement maps with additional helpful fact-based data to help field investigators detect potentially fraudulent claims and reach evidence-supported judgements. • Reduced the number of monthly-recurring data reports that were required to send out to externalcustomers to 1/5 of its original size through analyzing similarities and differences of each report with managers and consolidating them into 7 types of multi-filterable BO Web Intelligence reports serving different purposes.• Delivered 97% of ad-hoc data analysis requests on-time with 95% of both external and internalsatisfaction rate through providing clients with reports created with an appropriate choice of tools and presentation forms that best answers each client’s unique business question and maximizes the report’s business value.• Participated in company-wide agile projects and conducted data QA for the 'Employer Health and Safety Planning Toolkit' dashboard and the 'Data at a glance' dashboard. Both are major interactive dashboards currently effective on WSBC's official website and available for all BC employers to use.• Awarded with ‘The Most Innovative Idea’ during an annual department-wide meeting under the theme of collaboration enhancement by suggesting inter-departmental mutual help groups that gather people with similar interests but different areas or levels of expertise to establish mutual mentorships within groups. Show less

Involved as a Table Tech Staff in the UBC Thunderbirds Athletics staff team for one and a half year.• Proficiently operated complicated consoles used in athletic events, such as scoreboards, scoresheets, time-clocks, and shot-clocks. Fully familiarized with job requirements and rules in football, basketball, volleyball and swimming tournaments.• Established a successful and magnificent UBC Homecoming event for the UBC Men’s Football Team alongside other team members… Show more Involved as a Table Tech Staff in the UBC Thunderbirds Athletics staff team for one and a half year.• Proficiently operated complicated consoles used in athletic events, such as scoreboards, scoresheets, time-clocks, and shot-clocks. Fully familiarized with job requirements and rules in football, basketball, volleyball and swimming tournaments.• Established a successful and magnificent UBC Homecoming event for the UBC Men’s Football Team alongside other team members. Participated in setting up the event, organized booths for sponsors and securely maintained the orderliness of the street party outside of the stadium.• Confidently handled requirements at different positions in the table technical group with reliable performance and constant communications with teammates. • Successfully held UBC’s largest basketball tournament in history with no operational errors on consoles and papers (CIS 2016).• Finished first year of the job with less than five operational errors in all events. Show less