Lin Ma Email & Phone Number

Direct and oversee development team in creating and implementing internal and external solutions for processing Medicare applications, leveraging expertise in Kofax RPA and desktop automation. Spearhead integration of RPA solutions into business processes, ensuring optimal performance and reliability. Drive maintenance and enhancement of systems using Javascript and related technologies, adhering to approved coding standards and business requirements. Facilitate transition of RPA platforms to AWS, enhancing system scalability and efficiency.• Achieved significant boost in system scalability and operational efficiency by migration of RPA platform to AWS cloud.• Streamlined operations and cut deployment times through formalization and optimization of deployment process.• Ensured continuous support and maintenance of critical automation robots by sustaining robust RPA solutions.• Advanced complex workflows and improved business processes by developing integrated solutions.• Established reputation for excellence in maintaining critical RPA systems through expert-level support and maintenance services.

Designed and implemented customized solutions for client projects, including website migrations, enterprise search, and application integrations. Leveraged expertise in Kofax RPA to automate and streamline business processes across various systems such as billing, call center applications, and SAP. Integrated RPA with multiple CMS platforms—AEM, Documentum, Fatwire, SharePoint, and IBM WCS—using SOAP and REST web services. Orchestrated automation of logistics workflows, invoice processing, insurance billing, and employee onboarding procedures. Delivered client-facing training and architecture design sessions to improve stakeholder engagement and project understanding. Demonstrated mastery in object-oriented programming and proficiency in multiple computing languages, including Java and .NET, to develop and implement client-specific modules.• Boosted business efficiency and data management by integrating RPA with CMS platforms.• Achieved time savings and error reduction by automating critical business flows, including logistics and invoice processing.• Spearheaded multiple project priorities within stringent timelines, showcasing adaptability and solutions-driven approach in dynamic environment.• Fostered positive and constructive culture, driving team collaboration and morale, which contributed to enhanced overall performance and project success.

• Develop short, medium, and long term plans to achieve company objectives• Communicate effectively with customer, management, Service, Sales and marketing teams. Define and gather requirement about the new product. Lead architecture design process of each project. Follow up with each project to resolve any technical, design, requirement and communication issues• Lead development and to ensure efficient product life cycle• Work to ensure all deliverables adhere to deadlines, specifications, and budgets. Develop and implement performance metrics. Review and report on project progress to senior management team• Build strong develop team using Agile development methodology. Give technical direction for the team and mentor team members. Iimplement formal development process, cross training and code review process• Manage development team working on complex enterprise platform using C++: SAP customization software product platform, including server, middleware, window clients, mobile, web based solutions, which can customize SAP business process and screens• Initiate, design and build web 2.0 portal, reporting, data importing tools and outlook plugin for marketing and sales team • Initiated and designed GuiXT Access product on Blackberry, iPhone, Android (patent pending)

• Led transformation from business requirement to product architecture design. Executed development plan effectively to deliver high quality product• Defined and led execution of development and quality assurance processes • Established and managed strong development and QA teams• Successfully launched a web 2.0 SAAS application (www.websketch.com) within a few months utilizing J2EE Spring framework, JQuery library on Linux and Amazon cloud. The core function of WebSketch is purely web browser based web page editor

• Worked effectively with internal team, external customers and partners to complete multiple development projects, responsible for overall success of design, implementation and delivery• Successfully launched commercial video on demand web sites on schedule. Collaborated closely with senior management to set vision, strategy and execution plan • Developed the process to host online live events. Successfully hosted over 1100 live events including Wimbledon, Rugby, Motocross, FIBA Euro-basket, Cricket, and Ice Hockey World Championship in year 2006 and 2005

• Worked closely with clients to define and prioritize detailed business needs. Bridged client needs and Entrust capabilities through deep understanding of the feasibility of the Entrust solution. Frequently visited customers to provide support and services • Successfully implemented customer projects for enterprise companies, such as Blue Shield, Chase Manhattan Bank, Countrywide using Oracle database, Sun hardware and Java • Engaged with customers to understand their requirements, devise innovative technical solutions and act as a technical project manager• Designed and coded the Proxy Server product using C, C++, UNIX, web server and Http/Https protocol. Delivered the product on time and under budget

• Completed multiple development cycles and successfully delivered product to telecom customer • Designed and implemented real time application providing dynamic analysis of the GSM mobile network. Integrated Mapper (ActiveX control to dynamically display street map) interface. Visual C++ was used as development tool. Rational Rose was applied as a design tool• Developed intranet application “License Manager” for generating software license. License generator was created in a COM object utilizing Oracle database as data storage. The development tools included Microsoft InterDev, ASP

Computer Science

Bachelor Of Science - Bs, Mathematical Statistics And Probability