- Support to English, Spanish and Italian speaking existing clients and enquiries in relation to potential clients.- Assist the Desk Manager and Marketing Team with the business development and othersales and marketing activities. - Answer customer inquiries and requests about products, services and Company’s terms and conditions and GDPR.- Gather customer’s information and determine the issue by evaluating and analysing the symptoms.- Identify trends by analysing records of customer inquiries, service requests and complaints.- Deal with customer document verification, and performing anti-fraud checks.- Process customer withdrawals according to company procedures. - Escalating, resolving and following up customer cases in a professional and efficient manner.- Social Networking Media Service