I manage the Office and the Construction Department and report to the Board of Directors. I manage the office efficiency by implementing standards, processes and procedures, monitor and review performance for all administration staff and construction supervisors.I'm responsible for ensuring that the administrative employees and the construction supervisors are successfully completing the assigned tasks within the set KPI’s. I set expectations and goals and it is my responsibility to ensure that the team effectively reaches those goals. Conflicting priorities and tasks are consistently addressed, and projects readjusted accordingly. I work closely with our administration team and construction supervisors, alongside the Sales team to ensure the projects flow from start to finish in a timely and efficient manner. - Manage administrative & construction staff- Set performance objectives, conduct performance reviews & hold regular ‘one on one’ feedback & development discussions- Attend conferences & training sessions- Coordinate and review Marketing & Advertising plans - Project management- Liaise & negotiate with Certifiers, Engineers, Suppliers & Subcontractors- Provide advice on contractual claims as required- Public Relations; build mutual beneficial relationships with employees, external stakeholders such as suppliers, subcontractors, companies & construction community- Business development; generate business plan, goals & objectives- Research, develop, implement & monitor HR requirements- Develop & review budget- Develop, implement & monitor internal systems & templates- Develop, implement & monitor policy & strategy development- Set, monitor & review KPI’s- Recruit staff; develop job descriptions, prepare job adverts, check applications, conduct interviews- Compile reports for board of directors as required- Respond to customer enquiries & complaints- Officially represent PJ Burns Builder Pty Ltd- Build & maintain a positive company image

As the Administration Manager I support the Office Manager and Managing Director by supervising staff, planning, organising and implementing administrative systems. Working closely with the Office Manager I record, review and analyse all administrative systems and procedures to determine improvement(s) and ensure that all benchmarks are reached throughout the administrative team. The following tasks are undertaken on a regular basis:- Analyse internal processes for maximum efficiency- Create and implement spreadsheets to gather data - Conduct internal claim reviews using previously devised templates- Review and liaise with IT regarding Database - Preparation of Agendas for internal and external meetings – represent Watermark Constructions to external stakeholders and potential new clients- Record and distribute minutes/notes from meetings- Organize information sessions for contractors - Assist in preparation of submissions to Insurers- Assist in preparation of Public Works Tenders- Assist in preparation of Licence(s) renewal- Create, implement, modify internal templates as required- Work closely together with internal personnel and external contacts to achieve company goals- Identify areas for improvement in the company and assist in creating and implementing solutions- Maintain Period Contracts with all personnel contracting to Watermark Constructions- Monitor Master Builders and other recognized training organizations for personal development and education opportunities for staff members

As the Business Development Manager I work to improve Watermark Constructions market position and achieve continuous growth by working closely with the internal team and stakeholders. Under this position I aim to achieve long term and short term strategic goals, build mutually beneficial relationships with existing and new clients and identify business opportunities and organise and establish all marketing aspects of Watermark Construction. I also ensure that all existing clients are satisfied with the current service level they are achieving from Watermark Constructions and respond to all feedback received from internal and external stakeholders and clients. I establish and conduct presentations on new proposals and services that Watermark Constructions are able to offer with the management team.

Under this role I work closely with Insurance Companies and attend insurance claims to assess, report and quote on damages on their behalf. Once the damage has been assessed a written report and costings are provided to the Insurance Company for further advice. Once the job is in progress I appoint the relevant sub contractors and maintain close contact with the insured whilst supervising the insurance repairs from start to finish. Regular site meetings are conducted with the contractors and the insured to ensure that the repair process is running efficiently. Under this role I am also currently involving myself in future projects for the company and therefore creating and establishing templates that will benefit the company.

As the Project Manager I work closely with the Supervisors and Claims Administrators to ensure that all projects are completed in a timely manner and as efficiently as possible. This role requires extensive communication, both internal and external.

Under this role I undertook the task of working closely with an appointed Supervisor - this included the following:- Reviewing assessments, reports and quotes- Submitting relevant documents to Insurance Companies and Customers- Sending Work Orders to subcontractors- Communicating with subcontractors, customers and representatives of Insurance companies- Problem solving- Updating web portals with relevant notifications- Receiving and responding to correspondents

Under this role I performed tasks such as:- Prepare and distribute Invoices- Process invoices received- Manage a high volume of Invoices- Payroll- Data entry in MYOB- Process and monitor the processing of financial and accounting transactions- Approved internal expenditures, received funds and processed deposits