Linna Chan Email & Phone Number

Canada

British Columbia, Canada

* Managed Retailers Account in Canada from BC to ON / USA Washington, California and Arizona * Managed Major Accounts: Forzani Group, Mountain Equipment Co-op, Sporting Life, SAIL and Attitude Sports.* Liaised with Sale Representative and Senior Sale Director * Processed between $5k to $600K pre-season booking and closeout orders for Retailer and Major.

British Columbia, Canada

Working in an industry of Pop Up tent selling to a variety of different business and industry. On a daily bases I deal with replacement parts to the frame, repair on the canopy top, banner and walls, rental of tents, process online order for retailers ( Canadian Tire, Home Depot, Wayfair and Lowes Canada), working with the Sale Rep, answering calls.

North Vancouver

Sale Support / Key Account Duties * Oversea North America and International Rep and Distributor * Work closely with Rep's and Retailers * Order processing / entry E-comm, RepZio, B2B, and Key Accounts * Returns and Warranty ( Retailers, E-comm Customer and Consumer ) * Responsible for Key Account orders - MEC, REI, Walmart and Amazon * Inbox - Orders.

North Vancouver

* Champion all Sales Support driven promotions and sales programs* Responsible for Returns and Warranties of all Bugaboos product (temp to take over if budget and time warrants)* Process/delegate all B2B/Online sales* Support Key Accounts Manager * Processing online orders* Inputting of new orders and additions to existing orders* Answering phone calls*.

Burnaby

• Managed a regional sales staff of 15 to 20 members.
• Cover the territories British Columbia, Alberta, North West Territories, West Coast to Mid Western Central of the USA, Alaska and Hawaii
• Interviewed, hired and trained new quality customer service representatives
• Monitored the daily activities of four customer support teams.
• Monthly budget release approximately $100K to $200K in pre-season booking orders.
• Led sales calls with team members to establish sales and customer retention goals.

Burnaby Bc

• Managed a regional sales staff of 15 to 20 members.
• Cover the territories British Columbia, Alberta, North West Territories, West Coast to Mid Western Central of the USA, Alaska and Hawaii
• Attracted potential customers by answering product and service questions; suggesting information about other products in a professional and positive manner.
• Resolved customer requests via phone or email by assisting with placement of orders, refunds, or exchanges and explaining the best solution to solve the problem; expediting correction or adjustment following up to.
• Responded effectively to dealer inquiries to ensure good business relations
• Analyzed data to identify sales and service opportunities, consistently meeting and exceeding department expectations for productivity and accuracy levels

Coquitlam

Handling high volume incoming call from all of Canada of the issue with the advertisement in the directories.Take care all of the billing inquires on the account.Assist with the Credit Dept with payment either with direct deposit or Credit CardPromptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Guaranteed.

Travel & Tourism, Customer Service

Education record