Linnae Boswell Email & Phone Number

Crossville, Tn, Us

Chicago, Illinois

Schaumburg, Il

Managed and led the Web Development and QA Analyst teams for Web Solutions products including: - The maintenance of 2500 e-commerce websites - Annual delivery of more than 400 new website projects (est. $3.5M in annual revenue) - Partnered with key business and technology stakeholders to align product goals, strategy and business objectives - Managed internal stakeholder expectations and ensured the timely delivery for project milestones Responsible for creating a 35% margin over a six-month period by improving the profitability of the department: - Designed and implemented staffing and resourcing strategies consisting of both internal and contracted resources - Re-worked offshore vendor contracts resulting in a 26% expense reduction with no impact on operations - Generated an annual savings of $1M by shortening the development cycle timeline by 35% - Reduced the defect rate by 15% as measured by post-launch customer support reports Led the front-end development for a 22-website Loews Hotels project ($1,600,000 in revenue) - Co-managed our relationship with the Loews leadership team to define goals and execute on planResponsible for development consultation in sales support for contract negotiations

Led a team of 10 web developers & 5 QA AnalystsResponsible for an average of 40 website development projects monthly across both onshore and offshore teamsResponsible for collaboration across sales, product, and operations to create revenue generating websites/productsImproved standards & best practices for efficient web development: - Built a QA process and developed a team of QA Analysts from scratch - Coordinated with cross-functional teams to create business and functional requirements for each project to ensure successful delivery to client - Developed training, created a documentation wiki, identified process gaps and provided mentorshipLed a Content Management System (CMS) migration project - Mentored the internal team through a migration of platforms - Led the migration of ~250 client websites to the new CMS - Consulted on client transition including direct client communication

Analyzed overall requirements and provided material, cost and timeline specifications for projectsMaintained and improved front-end code basesCollaborated with designers and producers to complete compelling projects for clientsDeveloped websites using a proprietary CMS with HTML, CSS, JS/JQUERY, ColdFusion, PHPPlayed a key role in project planning and estimation of front-end tasks

- Responsible for overall web project management and client collaboration from conceptualization & design to execution & maintenance; consulted with clients to outline website goals, create wireframes, site functionalities-Maintained websites by updating content, implementing new technology and monitoring performance-Created marketing collateral and professional designs for a variety of businesses, organizations, professionals and individuals, including brand identity and logo design-Volunteered as the Assistant Director for the production of the VOP Fashion & Rock show which benefited St. Jude Children’s Research Hospital

- Served as the sole designer, web developer and marketing specialist for a regional group of MedSpa facilities - Collaborated with the Vice President and Directors of each facility to create regional and local marketing material- Designed print and digital marketing collateral and messaging- Worked with print vendors for decreased marketing costs- Improved and modernized the company’s website

- Acted as a liaison between our internal operations team and external business clients to improve overall user experience - Managed internal and external customer inquiries on the company’s B2B & B2C online tools and resources- Communicated extensively with business clients via phone, email and face-to-face meetings- Interacted with Data Operations, Business Development and Product teams on tool and product improvements - Improved the team’s central repository of data for increased efficiencies and knowledge base for working with business clients more effectively

- Performed as a legal assistant and personal title closer for long-standing real estate attorney - Prepared documentation for real estate closings such as HUD-1 Settlement Statements, tax forms, deeds and obtained payoff statements- Extensive communication with clients, financial institution officers and counsel- Conducted real estate closings for residential purchase and sale transactions; prepared all closing documents, managed the disbursement of loans and loan closing operations

Bachelor Of Fine Arts, Interactive Media Design

Professional Certificate, Professional Baking & Pastry Arts

Activities and Societies: Pastry Club

Bachelors Of Science, Journalism & Administration Of Justice

Activities and Societies: Society of Collegiate Journalists Interned with the Schaumburg (Illinois) Police Department