Dispatch missed papers

· Strong communications skills and excellent customer service skills· Acted as a liaison between clients and various corporate departments· Coordinated all email and answering service messages to appropriate contractor, subcontractor, employee, or clients · Effectively developed telephone communication skills· Performed various administrative duties such as filing, copying, faxing, and distributing mail · Reviews drafts and finished documents for grammar usage· Conducts… Show more · Strong communications skills and excellent customer service skills· Acted as a liaison between clients and various corporate departments· Coordinated all email and answering service messages to appropriate contractor, subcontractor, employee, or clients · Effectively developed telephone communication skills· Performed various administrative duties such as filing, copying, faxing, and distributing mail · Reviews drafts and finished documents for grammar usage· Conducts and compiles research and generate reports, statistics, timelines, tables, graphs, correspondence and presentations· Greets scheduled visitors and conducts to appropriate area or person· Composes and types routine correspondence· Created and implemented various staff training programs· Provided first-level contact and problem resolution for all customers Show less

- Prepare and set up continental breakfast, refilling when necessary- Handle all aspect of hotel industry procedures such as, check in/check out guest, maintaining database, cash handling, charging credit cards, updating and maintaining reports, etc.- Handled sales calls, group sales, customer inquiries and complaints, meeting room and conference inquiries communicating with management when necessary- Knowledge of property management system, SoftHotel and WynGuest

A Rapaport Company

Conduct outbound calls to subscribers interested in the Network to provide assistance, site tours and education - Answer and log all incoming calls and emails - Communicate with management regarding member issues and concerns- Create and maintain various lists regarding membership - Monitor Network for outages, technical support issues - Perform outbound survey calls to current members - Send mass emails and articles per the instruction of management - Provide… Show more Conduct outbound calls to subscribers interested in the Network to provide assistance, site tours and education - Answer and log all incoming calls and emails - Communicate with management regarding member issues and concerns- Create and maintain various lists regarding membership - Monitor Network for outages, technical support issues - Perform outbound survey calls to current members - Send mass emails and articles per the instruction of management - Provide education on proper usage and advantages of network- Attend local trade shows, meetings and conference calls Show less

Process inbound/outbound telephone, chat sessions and emailed inquiries including essential research and data tracking for Clients utilizing all database functions and other support applications online and in-house- Provide Help-desk technical and troubleshooting support for Clients- Initiate and create new training materials, streamline method of tracking inquiries- Create tutorials and instructions for ease of Client understanding and implementation- Assist in new product… Show more Process inbound/outbound telephone, chat sessions and emailed inquiries including essential research and data tracking for Clients utilizing all database functions and other support applications online and in-house- Provide Help-desk technical and troubleshooting support for Clients- Initiate and create new training materials, streamline method of tracking inquiries- Create tutorials and instructions for ease of Client understanding and implementation- Assist in new product releases- Handle all special projects as assigned by management- Consistently meet and exceed all call goalsProprietary computer software technical support. Show less

- Provide and process incoming e-mail support and error resolution for all aspects of the consumer gift card industry for clients as well as their customers - Support multiple applications for payroll, teen/college cash management, business expense, health care, prepaid telecom - Fulfill and configure account change requests - Troubleshoot ACH engine, money transfer, bill payment and other issues and problems revolving around Client and Customer web-based functions - Initiate… Show more - Provide and process incoming e-mail support and error resolution for all aspects of the consumer gift card industry for clients as well as their customers - Support multiple applications for payroll, teen/college cash management, business expense, health care, prepaid telecom - Fulfill and configure account change requests - Troubleshoot ACH engine, money transfer, bill payment and other issues and problems revolving around Client and Customer web-based functions - Initiate and compose training materials - Provide after-hours customer support via cell phoneOnline Banking - Technical Support Show less

- Process inbound calls including essential customer research and data tracking for customer and employee queries utilizing all database functions and other support applications - Provide technical and troubleshooting online support for customers and employees- Help desk support for internal call center employees- Process incoming e-mail support for all aspects of the banking industry for customers and employees- Provide online and phone support for personal finance management… Show more - Process inbound calls including essential customer research and data tracking for customer and employee queries utilizing all database functions and other support applications - Provide technical and troubleshooting online support for customers and employees- Help desk support for internal call center employees- Process incoming e-mail support for all aspects of the banking industry for customers and employees- Provide online and phone support for personal finance management products: Microsoft Money, Quicken and QuickBooks- Initiate and create new training materials- Assist in start up online banking campaign for new product(s) support- Handle all special projects as assigned by management- Consistently meet and exceed all call metric goals Show less

- Answer inbound Customer Service/ Rapid Reward calls- Plan itineraries and arrange accommodations and other travel services- Book transportation, car and hotel reservations- Print and/or emailed transportation itineraries using computer printer system or system link- Collect payment for transportation and accommodations- Answer questions regarding performance of company, aircraft, stopovers, flight schedules, baggage, etc.- Maintain computerized inventories of available… Show more - Answer inbound Customer Service/ Rapid Reward calls- Plan itineraries and arrange accommodations and other travel services- Book transportation, car and hotel reservations- Print and/or emailed transportation itineraries using computer printer system or system link- Collect payment for transportation and accommodations- Answer questions regarding performance of company, aircraft, stopovers, flight schedules, baggage, etc.- Maintain computerized inventories of available passenger space, and provide information on space reserved and/or available- Consistently met and exceed all call metric goals- Handle all special projects as assigned by management- Initiate and create new telephone inquiries procedures- Perform as Temporary Supervisor and handle escalations- Special Projects include being lead on ticket-less issues and other assigned tasks Show less

- Answer inbound sales calls within the guidelines set out by the call center management- Process inbound sales calls including initializing and researching customer inquires utilizing database applications- Troubleshoot possible errors in programming and/or database- Research issues presented by customers involving all areas of telephone service

- Ensure all calls are handled professionally and provide direction and guidance to ensure achievement of the quality goal of 97% or higher- Call monitoring and posting with each sales associate daily, focusing on coaching sales associates to continually improve quality- Assist in motivating the sales associates of the group- Assist sales associates in resolving day-to-day campaign issues and questions- Ensure accurate and timely communication of client and campaign issues to… Show more - Ensure all calls are handled professionally and provide direction and guidance to ensure achievement of the quality goal of 97% or higher- Call monitoring and posting with each sales associate daily, focusing on coaching sales associates to continually improve quality- Assist in motivating the sales associates of the group- Assist sales associates in resolving day-to-day campaign issues and questions- Ensure accurate and timely communication of client and campaign issues to and from the group- Formal performance evaluations of each member of the group semi-annually to be submitted to the Supervisor for review and approval Show less

- Answer inbound sales calls within the guidelines set out by the client and call center management- Act as liaison between Supervisors and Sales Associates- Counsel and train Sales Associates on product and campaign changes- Initialize, research and author Knowledge Base entries

Responsible for accounting policies and procedures for accounts payable / receivable, monthly billing, customer service inquiries- Responsible for updating GL Accounts- Perform various word processing jobs

- Balance branch accounts and transactions - Handle customer support / service issues. - Observation reviews on employees bank logs, overdraft, return items, non-sufficient funds, ATM processing, manual updates, and high volume money shipments