Linna Nguy Email & Phone Number

Melbourne, Australia

Melbourne Health

Melbourne, Australia

Melbourne, Australia

Project: Private Patient Initiative (Finance)- Identify revenue, process gaps and opportunities for maximising billable patient identification and admissions.- Assist with the development and implementation of efficient patient identification and admission initiatives, policies, procedures and systems.- Building relationships with key stakeholders and work closely with the Private Patient Liaison Team.- Develop and promote the role of Patient Revenue Services… Show more Project: Private Patient Initiative (Finance)- Identify revenue, process gaps and opportunities for maximising billable patient identification and admissions.- Assist with the development and implementation of efficient patient identification and admission initiatives, policies, procedures and systems.- Building relationships with key stakeholders and work closely with the Private Patient Liaison Team.- Develop and promote the role of Patient Revenue Services, including increasing awareness, and assisting key stakeholders in understanding the importance of maximising revenue across the health service through billable patients (including private health insurance).- Facilitate training to educate both clinical and non-clinical staff on the processes and procedures of patient identification and admission initiatives, in order to achieve maximum revenue benefit for the Health Service. - Advise project manager on matters requiring attention. Respond to enquiries and help resolve problems arising during projects. - Assist with the preparation of project reports, data analysis and presentations. Show less

Melbourne, Australia

Project: Senior Medical Staff Leave Management System- Develop project, communication, training and post implementation plan and strategies- Lead the piloting of the SMS leave management software within the Surgical CSU.- Coordinate, deliver and support system training for Senior Medical Staff, administration staff, and other system users.- Liaise with different levels of stakeholders including executive, directors, medical staff, IT, and external stakeholders… Show more Project: Senior Medical Staff Leave Management System- Develop project, communication, training and post implementation plan and strategies- Lead the piloting of the SMS leave management software within the Surgical CSU.- Coordinate, deliver and support system training for Senior Medical Staff, administration staff, and other system users.- Liaise with different levels of stakeholders including executive, directors, medical staff, IT, and external stakeholders including the vendor.- Establish Project Working Group and provide regular progress reports.- Ensure project milestones are met within agreed timeframes (completed within 6 months).- Assist with change management (from paper based leave management to electronic leave management) and address concerns that may arise.- Liaise with vendor, system users and IT department with change requests and troubleshooting.- Produce training and educational materials along with performing training sessions with senior medical staff, administrative staff and management.- Coordinate the roll out of the system across to other CSUs across the hospital. Show less

Melbourne, Australia

- Provide accurate and timely reports to the Specialist Clinics, Clinical Service Unit Directors, Executives and externally.- Monitor the data integrity of the systems and resolve any data integrity issues.- Liaise with system users, IT department and vendors with change requests and system issues.- Assist with the production and distribution of routine reports, data extracts and analysis.- Data correction and submission for VINAH reporting.- Assisted… Show more - Provide accurate and timely reports to the Specialist Clinics, Clinical Service Unit Directors, Executives and externally.- Monitor the data integrity of the systems and resolve any data integrity issues.- Liaise with system users, IT department and vendors with change requests and system issues.- Assist with the production and distribution of routine reports, data extracts and analysis.- Data correction and submission for VINAH reporting.- Assisted with the testing, education and training (to system users of TrakCare) in the Booking Horizon Project (extension of booking window for Specialist Clinics appointments). Show less

Melbourne, Australia

- Undertake administrative duties within the Specialist Clinics including registering referrals, updating referrals, filing, and booking appointments.- Undertake Switchboard operator duties and ensuring the needs and queries of patients are met.- Assisting the Waitlist Coordinator while working autonomously.Tasks included going through Triage lists and following up on referrals that have been on the waiting list for more than 4 weeks (meeting KPIs), not ready for care/ready… Show more - Undertake administrative duties within the Specialist Clinics including registering referrals, updating referrals, filing, and booking appointments.- Undertake Switchboard operator duties and ensuring the needs and queries of patients are met.- Assisting the Waitlist Coordinator while working autonomously.Tasks included going through Triage lists and following up on referrals that have been on the waiting list for more than 4 weeks (meeting KPIs), not ready for care/ready for care audit list, blank recall dates, 3rd contact extract and removals, discharged referrals extract, vacant slots and ensuring clinics meet their capacity.- Making overbookings, cancellation of appointments due to clinic closures.- Perform and provide clinical audit data entry and analysis.- Produce failed to attend surveys for patients and translating the failed to attend data into meaningful and informative knowledge. Show less

Auckland, New Zealand

To produce:a) Literature review on:a. increasing adherence to treatment, in particular considering differences in age, gender and ethnicity; andb. how to ensure high uptake of guidelinesb) Develop draft guidelines in consultation with Asthma Auckland.c) Consult with nurse practitioners involved with Asthma Auckland to review guidelines and to understand impediments to adherence among the Auckland population.d) Revise and produce final guidelines for use by Asthma… Show more To produce:a) Literature review on:a. increasing adherence to treatment, in particular considering differences in age, gender and ethnicity; andb. how to ensure high uptake of guidelinesb) Develop draft guidelines in consultation with Asthma Auckland.c) Consult with nurse practitioners involved with Asthma Auckland to review guidelines and to understand impediments to adherence among the Auckland population.d) Revise and produce final guidelines for use by Asthma Auckland. Show less

Postgraduate Diploma In Public Health, Health Management/Public Health & Quality Improvement In Healthcare, Merit

Activities and Societies: Tamaki Student's Association, Auckland University Student's Association

Bachelor Of Health Science (Bhsc), Public Health

Activities and Societies: Tamaki Student's Association, Auckland University Student's Association

Education record