Knowledge is the center of operations and can be your most strategic advantage, if utilized correctly - whether the goal is optimization, expansion, employee satisfaction or else. Knowledge is also the input for your organisations future automation initiatives, therefore being your first step towards your successful automation.I help organisations realize their potential of knowledge sharing and understand the needed governance.Also i know customer service, and is gladly to help build a service organisation, with what comes with that of building knowledge, calibrating service, considering relevant channels, understanding costumers needs by conducting interviews, helping setting up chat(bots) and much more.

Droids agency provide automation and digital solutions with cutting edge technologies. We are market leaders in Robotic Process Automation (RPA) and advanced Artificial Intelligence.I help organisations understand the process towards automation and help build the structure needed for RPA. I have helped more than 20 companies on their way towards intelligent automation, by setting the right governance, motivating and educating the employees and taking the first couple of process-to-launch.

Project Manager•Define scope, qualify ideas and carry through pre-analysis•Challenge stakeholders regarding opportunities and limitations when using own business insights•Plan, organize and execute projects as well as manage project budgets.•Evaluate and follow up on learning aspects from the projects and continuously monitor the progress of projects•Implementing systems throughout the organization •Communicate and report to stakeholders on all levels of the organization.•Product owner of CRM and knowledge management systems•Manage the relationship with third party software providers•Take the lead in all database issues and development Knowledge Manager•Implementation and management of knowledge sharing systems •Change management in implementation process•Advising management on knowledge sharing and information systems •Leading a continuous development program, to take advantage of new features or new organizational requirements.•Create content based on feedback and ensure qualified validation of that content•Oversee of information within the organization•Ensure that the information needs of the organization are met in a timely, effective and efficient manner.•Providing a strategic view on the further development of knowledge management systems •Take the lead in encouraging employees to share knowledge•Ensure appropriate training programs in the organizationStrategic project adviser and participator•Research and analysis of information affecting intradepartmental or interdepartmental operations.•Engage with Project Leader to provide guidance during the project scoping process•Conduct strategic reviews of existing processes and technologies.•Coordinate the development, testing and implementation of projects•Drive projects based on customer insights