Linnet Nyawara Email and Phone Number
With over 20 years of expertise in customer experience and 10 years in health and social care, I bring a unique perspective to supporting individuals and driving impactful change. My journey — navigating divorce, parenting after separation, and overcoming immigration challenges — has fuelled my commitment to empowering others to rebuild and thrive.As the founder of ResetwithLinnet Coaching, I specialise in supporting individuals affected by domestic abuse, separation, and mental health challenges. Understanding how personal struggles can impact workplace productivity and morale, I collaborate with law firms, employers, therapists, and counsellors to deliver tailored solutions that uplift individuals and create healthier, more resilient teams.As a Certified Life Coach, Accredited Breakup and Divorce Coach, and Mental Health Advocate, I combine my lived experiences and professional expertise to guide individuals through life’s transitions with compassion and evidence-based strategies. My dedication extends to public speaking, mentorship, and content creation, having been featured on platforms like BBC Radio Stoke and Staffordshire University.🚀 Key Highlights:✅ Customer Experience Leadership: Over two decades of creating innovative, people-centred solutions that drive loyalty and satisfaction.✅ Coaching Expertise: Empowering clients to navigate challenges, rebuild confidence, and achieve fulfilling futures.✅ Advocacy and Collaboration: Partnering with organisations to address the far-reaching effects of domestic abuse and mental health in the workplace.🎓 Education & Certifications:Master’s in Social Work (in progress)BSc (Hons) in Health and Social Care — Staffordshire UniversityCertified Life Coach and Accredited Breakup and Divorce Coach — The International Divorce Centre of Excellence and DASH Charity UK.💼 Skills & Expertise: 💼• Project Management• Customer Experience Leadership• Stakeholder Engagement• Mental Health Support• Coaching and Mentoring• Communication• Problem Solving• Leadership🌍 Let’s connect to create impactful change🌍LinkedIn: Linnetnyawara/ Facebook: Linnet Nyawara Instagram : Linnet Nyawara Tiktok: Linnet Nyawara
Gamblhers
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Lived Experience Facilitator And SpecialistGamblhers Oct 2023 - PresentLived Experience Facilitator and Specialist: Drawing from personal experience, I facilitate discussions and provide specialised support for individuals affected by gambling addiction, while also offering guidance as a divorce coach. My aim is to promote understanding, recovery, and empowerment.
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Accredited Breakup & Divorce CoachReset With Linnet Coaching Sep 2023 - Present
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Resolution Generalist At Ikea | Customer Service ExcellenceInter Ikea Group Aug 2024 - Nov 2024As a Resolution Specialist at IKEA, I specialise in resolving customer issues swiftly and effectively, focusing on achieving 95% customer satisfaction and retention. I've led initiatives that have successfully improved key processes and reduced resolution times by 97%, ensuring every customer's seamless and positive experience.In my role, I’m dedicated to driving continuous improvement across the customer service function, leveraging data-driven insights to refine strategies and enhance overall performance. My work extends to mentoring and developing high-performing teams, fostering a customer-centric culture that upholds IKEA's reputation for outstanding service. I collaborate closely with cross-functional teams to implement best practices and deliver solutions that not only meet but exceed customer expectations.My commitment to excellence and innovation continues to contribute to IKEA’s mission of creating a better everyday life for many people. -
Project ManagerBack On Track People Limited Dec 2023 - Nov 2024• Spearhead project management initiatives, consistently delivering projects on time and within budget, resulting in up to a 35% increase in customer satisfaction and a 30% boost in process productivity.• Lead cross-functional teams to streamline operations, achieving significant improvements in project efficiency and customer satisfaction within tight deadlines.• Demonstrate strong leadership skills in guiding project teams with a clear vision, ensuring accountability and quality delivery.
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Community Outreach Project ManagerAbove N Beyond Limited Jan 2023 - Nov 2023• Facilitated settlement support for 200 asylum seekers, fostering a 40% increase in community integration and a 30% rise in stakeholder engagement.• Implemented efficient systems resulting in a 30% improvement in customer satisfaction and meeting service request deadlines, driving project efficiency and effectiveness.• Proactively addressed issues, boosting project visibility and predictability by 35%, enhancing stakeholder confidence and ensuring on-time delivery -
Divorce And Co-Parenting CoachCo-Parenting Club Jul 2022 - Sep 2023United KingdomI help women over 40 going through emotional roller-coasters from Divorce and separation to move on with confidence and dignity by helping them dial down emotions, have clarity, and take back their control. Divorce is considered the 2nd most traumatic experience after the death of a loved one. I hold clients’ hands through the process of separation and Divorce. Having gone through a divorce myself, I use my experience, Practitioner and Master Practitioner training techniques and knowledge and help clients get their confidence back. I also serve clients by providing support with co-parenting and parenting planning
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Customer Service AdministratorPertemps Network Group Jun 2021 - Dec 2022• Elevated customer satisfaction by 35% through exceptional service delivery, fostering improved customer loyalty and positive reviews. -
Healthcare SpecialistNorth Staffordshire Combined Nhs Trust Sep 2020 - Dec 2022• Managed daily routines and care for patients, contributing to a 30% improvement in overall patient well-being and satisfaction.
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Delivery DriverAmazon Apr 2021 - Jun 2021• Maintained a 100% accuracy rate and a 98% on-time delivery rate, ensuring exceptional customer satisfaction and repeat business. -
Healthcare Assistant/Support WorkerVoyage Care Ltd Dec 2016 - May 2018• Enhanced daily routines and medication adherence for patients, leading to a 30% increase in patient satisfaction and streamlined project progress. -
Telesales OperatorBrakes Bro Ltd Sep 2015 - Apr 2017• Increased repeat orders by 20% through consistent customer engagement, fortifying customer relationships and loyalty.
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Customer Service AdministratorAvon Jun 2013 - Jun 2014• Provided attentive customer care, resulting in a significant 20% boost in repeat orders and enhanced customer relationships. -
Homemaker/Stay-At-Home MotherParenting Aug 2006 - Mar 2010• Successfully managed multiple household projects, ensuring all deadlines were met and increasing overall productivity for a more organized and efficient home environment
Linnet Nyawara Education Details
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Social Work -
First Class -
Stoke-On-Trent CollegeDistinction -
Pass
Frequently Asked Questions about Linnet Nyawara
What company does Linnet Nyawara work for?
Linnet Nyawara works for Gamblhers
What is Linnet Nyawara's role at the current company?
Linnet Nyawara's current role is Accredited Breakup & Divorce Coach |Customer Experience SME | Speaker | Mental Health & Domestic Abuse Advocate | Award-winning Divorce Coach.
What schools did Linnet Nyawara attend?
Linnet Nyawara attended Anglia Ruskin University, Staffordshire University, Stoke-On-Trent College, Northampton College.
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