Customer Service Consultant (Accounting Software)
Hall Computer Services
Milton Qld
Hall Computer Services specialised in providing Technical and Software support to SMEs, primarily throughout South East Queensland. Key responsibilities here involved assessing clients accounting software needs, which entailed liaising with clients to identify and discuss accounting requirements, designing accounting systems, developing installation strategies and plans, project planning and management for larger sites, facilitating formal training for clients and their staff, including group and individuals. I also developed and produced User Manuals, providing post installation help desk, technical support and problem solving, and providing documentation of formal procedures as per client requests. Responsible for setting up GST and BAS reconciliation processes and procedures for approximately 70 clients. Achieved Y2K compliancy for 60+ clients in South East Queensland in a six-month timeframe. Designed a Chart of Accounts for a national company with overseas branches to provide reporting mechanisms at a branch, national, international and consolidated levels. The company has 11 warehouse outlets throughout Australia with a complex distribution system and had been unable to achieve a reliable and accurate reporting system. Using my problem-solving skills along with my accounting knowledge I was able to simplify the reporting process for this client.