Linnette Gonzalez Email & Phone Number

Miami, Fl, Us

Miami Beach, Fl, Us

Assess workflows, sop’s, key metrics and data analysis to identify top areas of opportunity that impact efficiency, productivity, cost savings and improve patient experience. Responsible for implementation of company wide initiatives, processes and department development. Analyze data & track/monitor progress of implemented projects. Work collaboratively with executive team and operations for smooth transition and execution.

Miami Beach, Fl, Us

Miami Beach, Fl, Us

Regional Manager successful at enhancing organizational productivity & efficiency for South Region multi specialty facilities. Effectively support executive leadership team in setting, driving and implementing strategies & solutions. Responsible for Region, providing guidance and development to a team of center managers on key drivers and performance indicators. By setting goals, communicating key responsibilities and initiatives, and developing strategic plans for significant improvement in patient retention, achieving target metrics and increased productivity.

Miami Lakes, Florida, Us

Practice Manager overseeing the daily operations of multiple primary care facilities. Successfully rehabilitated two practices within the first year by implementing various organizational techniques and structure. Work with senior and executive leaders towards fulfilling business plans, new ventures and establishing company wide processes. Responsible for all regulatory documentation and compliance with local, state and federal laws. Control of all administrative and operational functions to assure quality and accuracy. By creating and maintaining a positive and efficient work environment, each practice has shown significant improvement in patient retention, customer service scores, meeting budget requirements, and overall organizational behavior.

Miami, Florida, Us

Center Administrator solely responsible for all operations of the facility. Managed providers, clinical support team, referrals department, medical records staff and front office personnel. Create and update all physician, ancillary and transportation schedules for accurate and efficient patient services. Maintain budget, monthly financials, payroll, utilization, and productivity reporting. Worked collaboratively with health plans to manage patient costs and needs allowing proper and timely care. Significantly improved HEDIS scores, closed HCC gaps, improved patient satisfaction and retention.

Assistant Medical Center Administrator for a multi-specialty medical facility with over 3,000 affiliated members. Accountable in creating an atmosphere in which patients experience an exceptional level of personal attention and medical care during their visit. Daily responsibilities included inspecting all departments to ensure proper staffing for daily patient volume, weekly review and maintenance of patient enrollment/disenrollment. Daily review of Hospital Admissions and Discharge in order to coordinate adequate course of action with the PCP and prevent readmission. Monitor trends, productivity reports, wait times by provider/specialty/service type. Conduct internal audits and maintain proper documentation to meet regulatory agency standards. Manage payroll, front liner and Physician coverage schedules, FMLA, STD, conduct quarterly/annual bonus/performance appraisal evaluation for center staff, post job openings using Taleo Talent Management System, interview, hire, coach and develop staff as necessary.

Corporate Trainer reporting to the Compliance Director. Provided decision support, organizational planning and operational leadership toward the company mission, vision and goals. Responsible for evaluating and identifying the knowledge and skill level of employees, make recommendations to leadership to plan and design appropriate training for further staff development. Create training/presentation material for company wide educational training sessions including new hire onboarding, customer service training, compliance trainings and department specific training. Actively involved in the configuration, training and implementation of EMR and Practice Management System.Create pro-active and responsive solutions to business needs and seizing opportunities for continuous improvement in individual, team, business unit and organizational performance. Communicate the topic effectively by understanding the audience and targeting the session to their skill and educational level. Work collaboratively with Senior Management and Medical Team to plan and organize trainings to target practice specific needs. Ensure that up-to-date training materials are maintained in accordance with software and practice changes. Focus on using functional knowledge and system expertise to improve business operations to meet the quality standards, changing business requirements of the facility practices. Responsible for maintaining company-wide policies & procedures and process flows for all areas of the organization.

Administrative Services Coordinator for Chief Executive Officer, Chief Operations Officer, Executive Director of Operations and Strategic Consultant for Business Development; Facilitating the performance of senior executives by anticipating and attending to office management supervision and providing operational direction to corporate associates.Actively supported a senior executive team of five and their staff. Proactively assisting with patient issues, coordinated executive meetings, travel, prepared and maintained confidential company information. Assist in producing payroll, administrator and physician incentive plans and reports, expense reports and policies and procedures.

Executive Assistant to President and Vice President; Coordinated work flow by prioritizing projects and maintaining a productive work environment. Scheduled and maintained calendar of meetings, appointments, and travel. Coordinating corporate events, meeting planning, travel, invoicing, financial statements and monthly reporting. Managed export team, maintained excellent communication with representatives and clients outside of the U.S. while coordinating trade shows, preparing exporting documents, FDA and foreign certifications.