Linnette Jackson Email & Phone Number

Memphis, Tennessee, United States

• Coordinates all account activity from pre-order to post order, a focal point between the Customer, manufacturing, inside/outside sales, marketing, credit, quotes, distribution and transportation, while maintaining heavy interaction with internal and external customers• Supply Planner; manage and plan inventory transfers from overseas production facilities to the U.S.• Data Analysis, prepares and analyzes regular statistics (e.g. Forecasting) using available tools and collecting relevant information• EDI Reconciliation, work with EDI coordinator if needed.• Process Credit, Freight Claims & Billing as needed• Handles escalated issues, assists with resolving external/internal conflicts in a professional manner• Provides guidance, Mentor/training CSR's within the Department as well as new Employees• Assists Corporate Buyer as needed, managing the ABB Intercompany Accounts• Builds and maintain business relationship with clients by providing prompt and accurate service to promote customer loyalty. Outstanding service given to Customers daily, complying with departmental policies and procedures.

Memphis, Tennessee, United States

Workers Compensation• Assists the Insurance team with daily tasks responding to phone, email and website inquires, ensuring Client deadlines are met• Process Quote requests and approved purchase orders• Expedite shipping requests with warehouse personnel and Contractors to ensure products are installed in a timely manner• Correspond with Patients on any questions or concerns regarding installation, assist with Aging in place if needed• Ensure all installations are ADA compliant• Manage multiple jobs and tasks simultaneously• Handles escalated issues, assists with resolving external and internal conflicts in a professional manner• New hire training, mentoring and coaching

Memphis, Tennessee, United States

Assists a team of ten Specialists in a FDA regulated environment supporting allMCC brands• Triage incoming Consumer correspondence, process Adverse Events, Quality complaints, product replacement, Consumer refunds• Maintain OSHA standards for return product• Performs Team quality audits on phone calls and outgoing Consumer correspondence providing feedback to Management• Prepare, record and submit Team productivity reports• New hire training, mentoring and coaching• Maintain company safeguards to protect confidential consumer information (HIPAA)