• Designing technical solutions based on the customer's requirements and specifications by creating technical architecture diagrams, data models, and design specifications that align with the customer's business goals.• Leading the implementation of the Dynamics 365 solutions – oversee the development team and ensure that the solution is built according to the design specifications.• Helping the team with providing solutions based on the platform's capabilities, configuration options, and limitations.• Involving in the development of the integration API and managing the CI/CD pipeline.• Working with the test team to plan a testing strategy and build automated testing.

• Involving in pre-sales engagements such as responding to RFPs, choosing the right technology, setting up demos according to the requirements in the RFP, presenting the demo to the decision-makers, and building proof of concepts (POCs).• Conducting requirement gathering workshops and fit-gap analysis workshops• Engaging with key stakeholders to discuss the business solution and project approach• Undertaking a technical design authority role and estimating technical deliverables.• Designing and leading the system architecture process, in partnership with the development team.• Building solutions to solve the customers' problems while following Microsoft's best practices for scalability and future-proofing.• Customisation, configuration and development for Dynamics 365 CE/Power Platform.

• Leading as technical architect for Dynamics 365 tenant merging project.• Mentoring junior developers/providing guidance based on development best practices.• Building cloud flows, canvas apps and other development for Dynamics 365 CE projects.

Senior Technical Consultant• Customisation, configuration and development of extension for Dynamics 365 CE• Leading application management team members from a technical perspective to support different versions (4.0 to Dynamics 365 on-premises/online/Dynamics Portal)• Pre-sales activities such as responding RFP/RFI and building prototypes• Setting up CRM environments and upgrading CRM systems• Helping the support team to build up a knowledge base library, along with proactively monitor the systems as well as training graduates to gain CRM knowledge• Working with different teams (incident management, release management & change management) in a support environment• Meeting with project stakeholders and key users to gather business requirements, discuss implementation strategy and plans, suggest the best suitable approach and practice to meet clients’ objectives • Preparation of technical manual and support documentation

Senior Technical Consultant• Managed offshore development team and delivered inventory management and case management systems using CRM 2011 and 2013 for semi-government organisations• Service Excellence Staff Award was presented for customer satisfaction with the case management system solution that was provided

Senior Technical Consultant• Implementing Case Management systems for Singapore government agencies on MS CRM 2011• Started as the first technical consultant in a newly formed CRM team. Set up best practices and recommendation within a team of around 10 CRM devs. Trained new .NET devs as CRM devs.• Received SPOT Award for the commitment to deliver one of the CRM 2011 projects (and Sharpoint integration) on time with high quality

Technical Consultant• Successfully implemented CRM 4.0 system for contact centre just in time for licence expiry of legacy system. System went live with minimal downtime for data migration• Upgraded the system from CRM 4.0 to CRM 2011 by utilising new features

CRM Developer• Implementing MS CRM 4.0 systems for NGOs and Healthcare Sector• Extensively customised CRM 4.0 to build XRM applications