Lino Joseph Purathoor Email & Phone Number

Sydney, NSW, AU

Sydney, New South Wales, Australia

Responsible for overseeing the relationships with a client portfolio, ensuring efficient and effective delivery of software and services, through Service Operations Management, Service Level Agreement (SLA) Compliance, Incident Management, Risk Management, Budgeting and Resource Allocation and Continuous Improvement. Maintaining and enhancing client.

Sydney, New South Wales, Australia

Responsible for the progressive upgrade and improvement of the service management and operations of the agency’s IT environment, business data and applications, through Application Management, Service Improvement, and Application Lifecycle Management. Enabling RMS to become future-ready with efficient “run” operations and accelerated “change” initiatives.

Sydney, Australia

Responsible for overseeing service operations and delivery management to meet agreed SLAs and KPIs. Ensuring stakeholder engagement to address issues and provide updates, participation in monthly governance meetings to review application and team performance, and handling escalations to support the service operations team in performing BAU activities..

India

Responsible for Support Management, Incident and Problem Management, Service Level Agreement (SLA) Compliance, Delivery Planning, Quality Assurance, Performance Monitoring and Reporting, Continuous Improvement and Escalation Resolution. Client: Commonwealth Bank of Australia (CBA)▻ Led the support team responsible for addressing customer inquiries.

Thiruvananthapuram Area, India

Responsible for liaising with Business Users, Product Owners and Stakeholders during discovery and inception phases to understand business processes and gather requirements and translate them to requirements artefacts. Project Planning and Management, Risk Assessment, Quality Assurance, Process Improvement, Integration and Data Management, User Acceptance.

Responsible for liaising with Business Users, Product Owners and Stakeholders during discovery and inception phases to understand business processes and gather requirements and translate them to requirements artefacts. Project Planning and Management, Risk Assessment, Quality Assurance, Process Improvement, Integration and Data Management, User Acceptance.

Pune Area, India

Responsible for development of Mainframe modules, ensuring they are high-quality, efficient, and meet all requirements. Gathering and analysing requirements, engaging stakeholders, developing, and prioritising features, and designing and implementing code using best practices and design patterns. Including reviewing and testing team members' code.