Lin Rocke-Zarcone Email & Phone Number

Norcross, Ga, Us

Alpharetta, Ga

Helped open new hospital and facilitate organization strategies, teamtraining on new systems including Cubex, ligature, cautery, gas sterilization,and Apple products.Regularly assists the nurse trainer in establishing standard operatingprocedures and best practice to create continuity for nursing care amongststaff.Regularly encourages growth and learning opportunities amongst nursingstaff and doctors (part of the NERD program), including training for placingnasogastric tubes, performing gastric lavage, performing advanced CPR,running general anesthesia, placing sampling lines, placing central lines andmore.Voluntarily stood in for the inventory coordinator while they were on leave tomake sure that hospital supplies were appropriately ordered and stocked,that the stock room was organized in a logical fashion, and the budget wasmaintained.Currently working through the Penn Foster Veterinary Technician programoffered by VEG to become licensed and encouraging other assistants to dothe same.Regularly acts in a leadership role when needed, in instances when there isnot a shift lead on that shift, or to act as relief for them when they arementally exhausted or need their own support.Trusted among staff as a leader and shoulder to lean on to help supportthem mentally, emotionally, and with their growth in their careers at VEG.Seeks out CE opportunities and workshops to grow technical skills, includinggoing to conferences like VMX and WVC, and participating in workshops likeViticus’ APOCUS and TPOCUS for Veterinary Technicians.Strives to uphold VEG’s Manifesto, Spikes, and Mission in every dayinteractions, as well as coach fellow VEGgies on emotional intelligence andmaintaining our company culture.Nominated and voted in as a company wide representative to the 2024 VEGVeterinary Nursing Council (one of only three seats for VeterinaryAssistants).

Sandy Springs, Ga

Demonstrated exceptional nursing skills in the ICUWorked in multiple specialties, including Internal Medicine,Dermatology, ICU, and Emergency.Excelled in client communication and encouraging compliance,especially in dermatology.Handled and maintained delicate, expensive equipment likeendoscopes and performed meticulous, finite procedures like intra-dermal allergy testing.

Greater Atlanta Area

● Lead the design, development, and implementation of account management standard operating procedures, including client onboarding, employee onboarding, and metrics tracking.● Built the account management training program to reduce new employee ramp-up time, increase understanding of quality standards, and provide access to team resources, templates, and 1:1 coaching sessions.● Created a company wiki to serve as a knowledge base for company resources and team training.● Conduct comprehensive client services audits to ensure proper issue resolution and follow-up.● Proactively analyze customer service complaints and requests for returns to identify repeat problems andrecommend improvements to products, packaging, shipping, or billing procedures to prevent future problems.● Manage detailed documentation of customer interactions, transactions, inquiries, complaints, and comments.

Atlanta, Ga

●Provided clinical care for animals in need of laboratory tests, diagnosis, treatment, and surgical procedures.● Established relationships with clients to provide information and counseling on animal healthcare and nutrition.● Maintain controlled drug inventory, records, and logbooks to ensure regulatory compliance and loss prevention.● Improve the quality of care and patient outcomes by caring for and monitoring animal condition and recovery.● Prepare and administer medications, prescriptions, vaccines, serums, treatments, and first-aid.● Manage facility, instrument, and equipment maintenance and cleaning to control the spread of disease.

Marietta, Ga

● Led hospital and practice operations with a focus on balancing high-quality care and exceptional customer service with operational efficiency, regulatory compliance, productivity, and profitability.● Designed, developed, and implemented company training programs on client education, preventive care, pet health needs, hospital services, and external marketing campaigns.● Managed annual planning, budgeting, employee scheduling, and productivity levels to deliver on market penetration, service availability, and client services objectives.● Oversaw cost control, cash management, loss prevention, inventory management, and vendor relations.● Handled all customer inquiries, concerns, and complaints to ensure satisfaction and retention.

Johns Creek, Ga

Responsibilities include: running all front-of-house operations; maintaining excellent customer service performance standards by all staff; entertaining and implementing new ideas for the company for storefront aesthetics; introducing new product inventory and marketing; helping establish and maintain an online/social media based presenceActing in the capacity of a liaison between the service and customer-facing sides of the business, which involve establishing proper expectations for the customer, basic troubleshooting for hardware and software issues, and ensuring every interaction ends to the customer’s satisfaction and with their clear understanding of the situation.

Athens, Georgia Area

Perfected operational reports and instituted uniform standards of operations and filing systems across three stores.Coached and mentored new hires, both for sales and management, in the culture and operations of the companyWas in charge of leading and developing the sales team in two stores, with responsibilities including creating charts for evaluating and measuring progress, holding touch-base meetings, discussing competencies, delivering both positive and constructional feedback, and communicating with corporate on team development.Spearheaded multiple new processes and techniques personally invented to assist the company grow, which were implemented across the companyDelivered exceptional levels of customer service over multiple forms of communication, including oral and written formats.At different points in time was supervisor of the sales team, the service team, and the store’s operations in order to diversify personal growth Completed certifications and training regularly to improve personal growth and value to the companyRetained composure and control in various stressful customer service issues

Forsyth, Georgia

-monitoring service metrics and customer service scores-addressing and solving customer concerns-ensuring proper expectations are set with customers -training and developing new members of the team-running diagnostics and facilitating basic repairs (service writer level)-motivating the specialists to meet their personal and the store metric goals-training and developing new hires-correspondence with members of the corporate team for feedback and development purposes-ensuring customer satisfaction and excellent customer service standards are upheld by the entirety of the team-maintaining and encouraging communication between all of the members of the team and management

With the Early College program at GCSU I was responsible for my own classroom of 5-7 middle school at-risk youths. I taught them the methodologies of creative writing and how to channel their thoughts and emotions into their work. The program's purpose was to show these kids that reading, writing, and language can be fun and enjoyable as well as keep them motivated in school. It was a fantastic experience that was truly my first step into a leadership role.

I worked with individual students to give editorial guidance for writing assignments. I endeavored to help them understand and develop both the mechanics of English as well as writing as a creative outlet.