Sabrina Norris Email & Phone Number

Atlanta, Ga, Us

• Creating custom pieces from concept to design and large production of finished fine jewelry products• Screening new vendors and contractors to work within company processes• Proving general jewelry consultations for inquiring new customers• Designing, sourcing, and finishing fine jewelry collections for customers and manufacturing• Communicating and directing the internal project and sales teams on scope, assigning tasks and responsibilities, and ensuring on-time project completion to complete customer satisfaction• Updating and maintaining operations processes to ensure proper efficiency in the office and warehouse procedures• Sourcing, merchandising, ordering, and maintaining proper inventory of thousands of current designs and stylings in the fine jewelry warehouse• Ensuring on-time shipment of all supplies and finished products• Working efficiently in Enterprise level system software such as Sage 100, as well as CAD, and others.

• Maintaining and developing new and current customer and vendor relationships• Ensuring customer product and sales order ship dates are on time• Placing vendor and customer orders to maintain inventory and supply levels• Coordinating design meetings and sample presentations with customers• Supporting logistics vendors and Sales associates with up-to-date statuses and data analytics• Merchandising and maintaining current designs and stylings for wholesale customers and in-house sales associates

Us

• Revising and Implementing Operations Processes for increased efficiency in the office and warehouses • Maintaining Quality Control Levels within each customer’s requirements• Supporting Logistics and Sales Associates in coordinating and calculating purchase/sales orders to maintain proper inventory and on-time shipments• Sourcing and Purchasing components and inventory from overseas vendors• Assisting Account Managers with customer sales and support• Creating Monthly production and sales reports• Executing monthly backups of databases and system files• Working within enterprise systems such as Sage 100 • Maintaining regular communications with the entire sales team on behalf of the sales manager ensuring on-time updates, shipments, and addressing any concerns• Updating, maintaining, and upgrading company website and technology systems

Atlanta, Georgia, Us

• Managing Support Retainer Accounts which included (but not limited to) developer time management, case resolution, case management, and client communications• Analyzing data in various monitor tools and software to present monthly reports to customers including but not limited to Cloud Infrastructure Systems, Hybrid Systems, and Hosted Systems• Creating custom dashboards and queries to effectively display infrastructure data for 24-hour monitoring• Researching, developing, and testing, new processes for efficiency to implement within the department and cross-departments• Setting up, testing, and troubleshooting new API connections with various monitoring systems and software that communicate with the client’s website(s) and server(s)• Effectively communicating with clients on project and case statuses regularly to ensure quality of services and timely completion of projects• Supporting, managing, and improving the infrastructure of Sitecore projects and internal infrastructure• Managing critical outage and incident data, investigating root cause analysis, escalating cases and incidents to developers on a case-by-case basis, and resolving outages, while communicating updates to customers

• Reduced turn-around time on incoming open tickets from customers• Produced clear and concise project outlines and milestones for customers to easily understand• Facilitated the executing of new technology to the customer site• Consulted and trained customers on newly implemented systems and devices on their network• Built and generated various reports based on customer criteria • Organized and consolidated inventory and lab technology to test their efficiencies• Serviced customer’s needs on and off site

Alpharetta, Ga, Us

• Handled customer service and customer support calls• Researched and resolved customer tickets in a timely and professional manner• Documented all work concisely and accurately on customer tickets• Coordinated multiple party conference calls to solve and discuss questions/topics• Wrote custom SQL queries for all purposes• Worked with various teams/departments within the company to solve a wide variety of issues and improve software for clients

• Processed and filed various business data• Increased online sales via improvement of social media ties and marketing materials• Educated and trained employees and customers on the latest exercise products and techniques• Created new business plans and goals that improved resource management and growth objectives• Executed new data process improvements and project execution• Researched and analyzed local area demographics to improve products and services provided to the customer• Organized files and folders to assist in increasing production efficiency• Implemented customer service protocol and increased customer retention• Improved the financial structure that increased ROI• Created artwork for company marketing tools and designing the company website• Performed duties of Billing, Customer Services, Payables, Receiving, and Scheduling

Atlanta, Georgia, Us

• Under Partnership between GA State University and the MACC• Created and designed a new statewide database to increase networking between healthcare providers and healthcare IT companies• Gathered all requirements from the providers and data entry it into the database• Diagrammed the current network interaction between provider and IT company and the after effect of the implementation• Analyzed collaboration tools to improve the database’s effectiveness and efficiency• Diagrammed the improved network interaction as requested by the MACC

• Configured a new company wide database and entered all necessary data• Trained employees on how to effectively use the new database to extract information• Received and processed orders via phone, email, or web• Screened daily orders prior to outgoing shipping to customers• Improved customer satisfaction through data analysis of purchased products and services.• Upgraded Technology necessary in daily business via computer/smartphone• Improved customer satisfaction through improved customer service techniques• Implemented the use of QuickBooks, Excel, and UPS Software to eliminate downtime

Us

• Re-designed company website to increase the traffic flow and communications with sales representatives• Captured company visions and ideas to create new advertisements and marketing materials for trade shows• Ensured and enforced higher quality standards of products and decreased the return rate of goods to the manufacturer• Setup, presented, and sold products during trade shows to new and existing clients

• Windows and Apple End User Support

Graudate Gemologist, Graduate Gemologist

Graudate Pearls, Graduate Pearls

Applied Jewelry Professional

Graduate Bench Jeweler, Watchmaking And Jewelrymaking

Mastery Program, Real Estate

User Experience Design, User Experience Design

Management Information Systems, Project Management, Business Processes, Data Analysis

High School Diploma, Multimedia, It, And Basic Education