Linsey Nelson-Ross Email & Phone Number

Hamilton, Scotland, United Kingdom

Hamilton, Scotland, United Kingdom

Responsible for Service Delivery and Client Satisfaction for customers across EMEA with a keen focus on Continual Service Improvement. Accountable for the full lifecycle of Insights Services (Plan, Build, Manage), developing and maintaining key stakeholder relationships, tracking service Levels and KPI’s, reporting & Service review meetings along with continuous collaboration with Insight’s Centres of Excellence - enabling a truly customer centric approach to delivering Insight services.

Hamilton, Scotland, United Kingdom

Management role developing a team of service renewal administrators and service managers along with continuing to deliver service manager responsibilities to strategic customers. Building, developing and maintaining relationships whilst contributing to the ongoing development of our support team. • Integral participant in multiple support and service tender wins• Developed and mentored graduates new into IT industry

Hamilton, Scotland, United Kingdom

Customer facing role responsible for owning the Executive relationship within strategic customer base. Responsible for the planning, organisation and execution of Service Review Meetings. Implementation of new Customer Service Plans ensuring excellent Customer Satisfaction across portfolio of accounts. Managing the maintenance renewal process within timescales required to allow continuity of service.• Consistently achieved high customer service rating• Implemented new customer review processes

Scotland

Responsible for owning both CxO and commercial relationships within UK based strategic Cisco Gold, Premier & Managed Service partner organisations. Leading the Cisco sales and marketing teams to drive transformational practices within the partner's business operations.

Bedfont Lakes, Feltham

Reporting to and supporting the Chief Operating Officer along with supporting the Vice President for Service Provider Sales. Undertaking daily operational support including managing complex and constantly changing schedules, organising domestic and international travel arrangements including flights, hotels and transfers and preparing presentations for meetings and conferences..

Motherwell, Scotland

Reporting to the General Manager for Scotland, undertaking daily administration support functions including diary management and travel arrangements. Performed sales support for regional team including Regional Managers, Account Managers and Technical staff. Point of contact for all Scotland related Corporate Social Responsibilities.