Linsey Nelson-Ross Email and Phone Number
Professional and dedicated CX Manager passionate about Customer Experience. Experienced in client facing Service Delivery, Customer Satisfaction and building, developing and maintaining key stakeholder relationships throughout an organisation up to and including CxO level. Strong communication skills enabling continuous collaboration with internal stakeholders - enabling a truly customer centric approach to delivering services.Key Skills;Service Delivery Management,, Service Improvement,, Customer Satisfaction,, Customer Experience, Cisco CX, Customer Centric Approach,, Experienced in observing tact and discretion,, Problem Solver,, Leadership skills,, Vendor Management,,
Insight
View- Website:
- insight.com
- Employees:
- 13126
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Senior Customer Success ManagerInsight Apr 2023 - PresentHamilton, Scotland, United Kingdom
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Senior Service Delivery ManagerInsight Jan 2020 - Apr 2023Hamilton, Scotland, United KingdomResponsible for Service Delivery and Client Satisfaction for customers across EMEA with a keen focus on Continual Service Improvement. Accountable for the full lifecycle of Insights Services (Plan, Build, Manage), developing and maintaining key stakeholder relationships, tracking service Levels and KPI’s, reporting & Service review meetings along with continuous collaboration with Insight’s Centres of Excellence - enabling a truly customer centric approach to delivering Insight services.
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Service Delivery ManagerInsight Jun 2017 - Jan 2020Hamilton, Scotland, United KingdomManagement role developing a team of service renewal administrators and service managers along with continuing to deliver service manager responsibilities to strategic customers. Building, developing and maintaining relationships whilst contributing to the ongoing development of our support team. • Integral participant in multiple support and service tender wins• Developed and mentored graduates new into IT industry
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Service ManagerInsight Feb 2017 - Jun 2017Hamilton, Scotland, United KingdomCustomer facing role responsible for owning the Executive relationship within strategic customer base. Responsible for the planning, organisation and execution of Service Review Meetings. Implementation of new Customer Service Plans ensuring excellent Customer Satisfaction across portfolio of accounts. Managing the maintenance renewal process within timescales required to allow continuity of service.• Consistently achieved high customer service rating• Implemented new customer review processes
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Partner Account ManagerCisco Systems Apr 2013 - Oct 2016ScotlandResponsible for owning both CxO and commercial relationships within UK based strategic Cisco Gold, Premier & Managed Service partner organisations. Leading the Cisco sales and marketing teams to drive transformational practices within the partner's business operations. -
Executive AdministratorCisco Nov 2011 - Apr 2013Bedfont Lakes, FelthamReporting to and supporting the Chief Operating Officer along with supporting the Vice President for Service Provider Sales. Undertaking daily operational support including managing complex and constantly changing schedules, organising domestic and international travel arrangements including flights, hotels and transfers and preparing presentations for meetings and conferences..
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Sales Admin AssistantCisco Systems Dec 2000 - Nov 2011Motherwell, ScotlandReporting to the General Manager for Scotland, undertaking daily administration support functions including diary management and travel arrangements. Performed sales support for regional team including Regional Managers, Account Managers and Technical staff. Point of contact for all Scotland related Corporate Social Responsibilities.
Linsey Nelson-Ross Skills
Linsey Nelson-Ross Education Details
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Airdrie Academy
Frequently Asked Questions about Linsey Nelson-Ross
What company does Linsey Nelson-Ross work for?
Linsey Nelson-Ross works for Insight
What is Linsey Nelson-Ross's role at the current company?
Linsey Nelson-Ross's current role is Senior Customer Success Manager.
What schools did Linsey Nelson-Ross attend?
Linsey Nelson-Ross attended Airdrie Academy.
What skills is Linsey Nelson-Ross known for?
Linsey Nelson-Ross has skills like Unified Communications, Cisco Technologies, Managed Services, Cloud Computing, Voip, Telepresence, Data Center, Video Conferencing, Virtualization, Telecommunications, Ip, Mpls.
Who are Linsey Nelson-Ross's colleagues?
Linsey Nelson-Ross's colleagues are Charles Perello, Daniel Wascher, Jean-Paul List, Glydene D., Victor Kruse, Lindsey Ziniak, Rpr, Richard Cuevas.
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