Lins Samaraweera Email & Phone Number

Reading, United Kingdom

• 2nd-3rd Line Service Desk support for Retail Supply Chain platform ‘The Edge’ used by six of the top 10 UK high-street retailers (for Order Management, Delivery Tracking, Product Data, Stock management and Supplier Compliance). • Support for Healthcare procurement platform ‘Edge4Health’ used by NHS Trusts and suppliers. • Support for a sales forecasting tool used by a well-known supermarket. • Liaised closely with development team regarding bugs, improvements and new software releases.

Reading, United Kingdom

Application Support Engineer for Digital Asset Management software primarily used by UK news publishing customers.• Technical support for a Java/JBoss/Linux/Oracle-based Digital Asset Management application OpenText 'Content Hub for Publishers' (CHP), investigating issues raised by external customers via ITSM ticket-based support portal.• Troubleshooted application issues, for instance, using browser developer tools and running SQL database queries, and collaborating with support team colleagues when required.• Reproduced issues using in-house test environment as well as via remote access to customers' own test and production environments.• Raised issues, product enhancement requests and bugs to internal R&D team via JIRA.• Documented issues, product requests, bugs, workarounds and 'How to' information as KnowledgeBase articles accessible to customers via the support portal.• Liaised with Professional Services (PS) colleagues working on-site with the customer, where PS colleagues would raise support tickets relating to issues found when configuring/customising the application on behalf of the customer, requiring investigation by Support and/or R&D.• Tested new application releases and suggesting new features and improvements to be considered for inclusion in future product releases.

Southwood, Farnborough, Hampshire, U.K.

• Software build environment support engineer for UK site (sole support person for over local 150 software engineers, and the contact person for all of the many software development and build tools used). • Supported over 2000 developers at thirteen sites as an experienced member of a virtual support team, liaising with network of global tool specialists regarding software build and tools issues. • Mentored less experienced support colleagues. • Generated management reports on software tool usage and software build data (global responsibility) • Designed a system for logging the software development data for companies working in collaboration with Nokia.

Southwood, Farnborough, Hampshire, U.K.

• Managed a technical support specialist, working together to provide end-user software development and build environment support to over 250 local software engineers. • Installed locally required software applications including handling associated vendor management, licensing, arranging consultancy work and end-user support issues. • Actively involved in the global deployment and support of software tools. • Conducted software development environment induction sessions for new employees. • Supported runtime code error-detection tool Insure++ (global responsibility) • Implemented software build data and tool usage logging scripts and generated management metrics reports on the software build infrastructure globally.

Southwood, Farnborough, Hampshire, U.K.

• Lead the configuration management and software build environment support team,• Managed the HP-UX based software engineering infrastructure (servers, filers and tools). • Managed recruitment of several configuration management support consultants. • UK R&D “site responsible” for liaising with IT department regarding infrastructure problems and upgrades, and arranging IT maintenance breaks and associated site-wide communication. • Implemented several Perl-based tools for improving the support infrastructure, and also the phone UI software.

Southwood, Farnborough, Hampshire, U.K.

• Supported Configuration Management System used by over 150 UK-based users. • Assisted deployment of new configuration management system, supporting migration of project teams to the new tool and processes through user support, training and consultancy.

Department Of Electronics & Computer Science

One year research project ‘Evaluation of Functional and Object-Oriented Programming Paradigms’, funded by the Engineering and Physical Sciences Research Council.• Focussed on the tracking of product and process metrics relating to the development of functionally-equivalent software written in very different types of computer language (SML and C++).• Published several papers in research journals and presented at international conferences.

Doctor Of Philosophy (Ph.D.), Computer Science (Software Metrics/Functional Programming/Image Processing)

Activities and Societies: Postgraduate and Overseas student representative (University Student Union Level and also for Montefiore House.

Bachelor Of Science (B.Sc.), Computer Science, 2:1