Linta Merlin Daniel Email & Phone Number

Dubai, United Arab Emirates

Dubai, United Arab Emirates

Dubai, United Arab Emirates

United Arab Emirates

Dubai, United Arab Emirates

Working in Medical claims department. Looking after medical claims reimbursement of different companies. Handling rejection, suspension and resubmission of medical claims for each clients.

New Delhi Area, India

• Handling customer escalations and Doing Root cause analysis and CAPA with possible outcomes.• Managing Nurse and Doctor’s with daily activity and assignment for Long term nursing and Doctor visits• Managing as SPOC for many corporate Medical room Management tie ups (IBM, American Express, Vodafone, Orange etc.)• Visiting the customer’s place, understanding their requirement and expectation and coming with suitable solution. • Doing customer satisfaction survey related… Show more • Handling customer escalations and Doing Root cause analysis and CAPA with possible outcomes.• Managing Nurse and Doctor’s with daily activity and assignment for Long term nursing and Doctor visits• Managing as SPOC for many corporate Medical room Management tie ups (IBM, American Express, Vodafone, Orange etc.)• Visiting the customer’s place, understanding their requirement and expectation and coming with suitable solution. • Doing customer satisfaction survey related to Long term nursing and Nursing Attendant services• High level coordination with various departments, product managers, service managers, ops team, field coordinators & medical team• Daily tracking, follow up & resolve every concern from customer• Put efforts indirectly result in up-sale; cross-sale and referral leads (Would indirectly support our re-engagement efforts).• Doing analysis on company’s business and inform the TOP Management to actual position of the company.• Conducting Training sessions for team member.• Handled more than 80 nurses in Delhi-NCR• Medical assessment of each services were identified and fitment of services were done.• Managed operational Challenges in terms of costing and resources. Show less

New Delhi Area, India

• Coordination and Support to the onsite consultants in implementing the Accreditation program. (Gap Analysis of 110 District Hospitals of Uttar Pradesh in context of NABH- A project of World Bank with Uttar Pradesh Government).• Monitoring of 23 Government Hospitals in Uttar Pradesh (NABH accreditation project). (Main Project handled )• Providing technical solutions for the process of NABH accreditation to our clients (Mata Chanan Devi Hospital)• Gap Analysis of the hospitals and… Show more • Coordination and Support to the onsite consultants in implementing the Accreditation program. (Gap Analysis of 110 District Hospitals of Uttar Pradesh in context of NABH- A project of World Bank with Uttar Pradesh Government).• Monitoring of 23 Government Hospitals in Uttar Pradesh (NABH accreditation project). (Main Project handled )• Providing technical solutions for the process of NABH accreditation to our clients (Mata Chanan Devi Hospital)• Gap Analysis of the hospitals and formation of Gap Reports. This Includes identification of Structural, Process and Outcome gaps.• Preparing Time Bound Action Plan (TBAP).• Smoothen the functioning of all departments- Clinical (Wards, I.C.U., Laboratory, Radiology, Emergency etc.) and Non- Clinical (HRD, Medical Record Department, Front Office etc.)• Formulation of various Policy and Procedures in Hospitals as per NABH standards and ensure the implementation of the same.• Development of Forms and Formats for documentation of Hospitals.• Maintain Compliance with National, State and Local Regulatory Requirements.• Monitoring, Evaluation and Improving the Clinical and Non-Clinical Key Performance Indicators under NABH and preparing Monthly/ Quarterly and Yearly report of Hospital Progress.• Work on TNA and schedule various On-job trainings for Doctors, Nurses and other staff.• Organizing and Conducting training programs on clinical and administrative processes under NABH for medical and paramedical staff (Infection Control, Operation Theatre Management, Radiation safety, Hospital safety, Disaster management, Bio-medical waste management, Medical record management, Linen and Laundry management, Inventory and Store management, Housekeeping services, Ambulance services, Fire management, etc.).• Assist in selecting, managing and leading Cross- functional Committees and teams to analyze performance data against defined parameters. Show less

Master Of Business Administration (M.B.A.), Business Administration And Management, General

Activities and Societies: international conferences college fest

Bachelor'S Degree In Nursing, Mba(Health And Hospital Management)