Jonathan Linton Email & Phone Number

Hanover, Maryland, Us

Customer Analyst roll for specific customers, providing remote technical support (via telephone or online) for identified Ciena products 24 x 7 when required. Provide on-site support to customers, when required.Responsible for communicating with clients teams relative to issues found in the field. Utilize debug tools as well as lab research to resolve the customer’s technical problem.Amass information necessary to raise incidents/issues to senior engineers. Escalation may eventually include engineering/design, product/project management, documentation, and/or training.

New York, Us

Proven success managing and developing client accounts within the financial services and/or technology fieldsKnack for building strong sustainable relationships with new and existing clientsAbility to work cross-functionally with internal Abacus teams; including but not limited client support, sale, engineering and project managementAbility to assess and prioritize work in a fast paced environmentAbility to function at a high level under pressure or with short deadlinesSelf-motivated, detail-oriented and organized

New York, Us

• Provided client support and technical issue resolution primarily via onsite visits to client’s offices and occasionally via email and phone support• Configure client equipment to connect to network and/or domain resources, run necessary financial software and misc. applications• Provide training to clients in the use of our Citrix services and VPN connectivity for remote access• Maintain client hardware including PC and MAC workstations and laptops, printers/scanners, mobile devices and tablets• Manage/troubleshoot hardware issues(video cards, USB & peripheral devices and drivers)• Troubleshoot Activesync, BES and other mobile device technologies• Publish/Manage Citrix applications• Lite Server administrationo Create/Manage Active Directory accounts, groups & permissionso Install, configure & manage print queueso Manage domain services & policieso Successfully Troubleshoot DNS, DHCP and TCP/IP issues• Fundamental knowledge of client/server, Active Directory and Operating system technologies to identify and correct issues in client computer systems• Strong technical skills in the following areas:o Create/Manage Active Directory accounts, groups & permissionso Duo Security or other two factor authenticationo Microsoft Exchange Administration 2007/2010/2013o Office 365o Citrix XenApp 5.0/6.5o VMware vSphere 5.0/5.5o Troubleshoot hardware (video cards, USB & peripheral devices and drivers, etc.)o ActiveSync, BES and other mobile device technologieso Publish/Manage Citrix applications

New York, Ny, Us

• Work within a Windows 7 &10 environment, supporting Office 2013/2016, with Dell desktops and LENOVO/HP/MAC specialty laptops.• Support mobile devices i.e. iPhones, iPads, and Android phones. Utilizing AirWatch• *Lead Inventory manage of Hard drives including IT equipment loaners & off-board Managed storage supple located off site at LIC ; coordinated visits and transitions.• Project Management of Inventory for Disaster Recovery during crisis management of facilities including Setup of Temporary Support Networks- East Hampton, New York w/ AIG collaborations• Troubleshooting technical issues within Windows domain, PC desktops, laptops, Mac desktops and laptops, coordinating troubleshoot efforts with other teams, such as telecom, server, network security, video surveillance. Diagnosing and troubleshooting issues in Windows 7/8.1/10 environment with MS Office suite, and Mac Office suites

New Hope, Pennsylvania, Us

Help Desk Analyst/System AdministratorThe Conti Group - Edison, NJAssisted with Laptop Migration Project for Conti Services into separate business entities● Completed computer builds with Lenovo to Surface Book- Tablets for Conti Enterprise Executives● Upgraded Windows 7 -10 computers in preparation for desktop distribution.● Installed operating systems, antiviruses and patches through group policies● Installed Performed Server Maintenance● Educated Users on Office 365 uses and quick access tools● Managed Software Installations for Office 365, AutoCAD, and Starnet

Somerset, Nj, Us

Active Directory Windows Servers, MS Office (Word, Excel, Outlook, PowerPoint Access), Salesforce, Sales Genie, Loss Prevention Workstation, CertCapture, SAP , Windows Server Build, LAN Connectivity, Offshore Collaboration, Hardware Configurations, Mac OS, Unix, NetWare Servers, Citrix, VMware, VPN, TCP/IPManaged IBM Lotus Help Desk throughout full acquisition of Alpha Metals Facilitated transition of IBM Lotus Notes custom database to Microsoft Office 365 during merger Educated senior associates on new company protocols and Office 365 Configured Windows 10, 7 and Vista for laptop and desktop distribution Installed operating systems, software, antiviruses and patches; performed server maintenance Installed Solidworks, Autocad, and other engineering software Diagnosed and resolved a range of software and connectivity issues Oversaw transition of AT&T mobility to Verizon Business mobility Served as Emergency Building Contact and maintained building codes

Address client questions and concerns, develop and maintain relationships with suppliers, and reinforce positive achievements in sales volume.Assist senior staff with online sales and product management decisions.Manage international procurement and resale of men's and women’s coordinates. Created budgetary plan totaling approximately $60K that returned 12% increase in profits.Develop financial reports including YTD income analysis, cash flows, and profit and loss statements.

Atlanta, Ga, Us

Processing US Sales and US tax by quarter for Georgia Pacific LLC. Performing Sales and Use Tax audits when necessary. Reviewing control procedures preparing all necessary reports and filings and assisting with special projects as needed by Credit anaylst teams.Managed the collection, organization, and financial reporting of sales and tax data for client accounts, including Home Depot and Lowes, totaling approximately $150 million. Identified gaps for Sales Tax Exemptions for all Georgia-Pacific subsidiaries.Communicated with controllers and business groups to ensure sales tax exemption certificates were received to prevent any company loses.Oversaw transfer of sales tax exemption; data collection process to Alvara CertCapture.

Charlotte, Nc, Us

Completed and Negotiated Settlements for Small Business Loans and Mortgages Loans and Unsecured Debt with Bank of America . Assisted clientele in making effective payment arrangements thus increasing consumer banking credibility.Consumer Finance and assistance based on performance in an incentive based reward program Sr. Account Manager II | January 2010-March 2011 Negotiated with lenders, on behalf of customers, to secure beneficial loan terms. Assisted delinquent customers in making effective payment arrangements and settlements; resolved financial situations.Acquired new B2B clientele; opened and resolved more than 5,000 new customer accounts.Managed difficult negotiations and escalated situations as the team lead of accounts. Consumer Finance Account Manager | June 2007-December 2009 Utilized negotiation and judgment skills to determine the most appropriate long term solution foreach past due customer in the repayment of their loan while maintaining customer satisfaction.Collected accounts through frontline, midline, and backline stages of delinquency.Developed new associates as team lead and coach to help increase overall performance.Customer Satisfaction Representative | September 2006-June 2007 Resolved customer inquiries surrounding loan, payment, and financing future terms for existing accounts.Exceeded sales goals by 25% through the restructuring of client loan options.Displayed ability to work in a fast-paced setting by consistently meeting and exceeding call response times.

AVC Global Services Group •Configured and tested cisco routers, switches and servers for shipment to AVC clientele •Collaborated with logistics team to achieve weekly goals, allowing AVC to meet customer demand•Performed onsite installations of Sky Broadband Communications equipment for commercial/residential clientele

•Selected following an intensive application and interview process to provide assistance to 640 student residents on call twenty-four hrs/day, 7 days a week•Participated in a month-long training program becoming skilled in CPR, first aid, conflict resolution, team building, leading groups, and crisis management•Developed activities to promote campus involvement and socialization for incoming freshman•Assisted potential residents in the living arrangement decision-making process•Successfully completed Leasing Consultant training and examinations including CPR and Fire Safety Training•Conducted facility tours, inspections and emergency calls, and managed resident files and contracts

Bachelor’S Degree, Economics

Diploma