Linus Walsh Email & Phone Number

United Kingdom

London Area, United Kingdom

Melbourne, Victoria, Australia

• Developing complex solutions, such as regression and classification machine learning models to classify customers and predict behaviour, and effectively conveying these solutions to clients.• Setting up large scale manual and automated processes for the ingestion of digital IDs and matching to Experian audiences via addresses, emails, mobiles, UID2.0s and IP addresses.• Creating and delivering presentations on customer insights, targeting and messaging recommendations and downstream… Show more • Developing complex solutions, such as regression and classification machine learning models to classify customers and predict behaviour, and effectively conveying these solutions to clients.• Setting up large scale manual and automated processes for the ingestion of digital IDs and matching to Experian audiences via addresses, emails, mobiles, UID2.0s and IP addresses.• Creating and delivering presentations on customer insights, targeting and messaging recommendations and downstream analysis. Show less

Melbourne, Victoria, Australia

• Extensive interaction with clients to better understand their businesses and marketing goals and using data to achieve these goals.• Analysed client, human movement and Experian segmentation data, identifying trends and insights in a client’s customer base and the broader market.• Leveraged Experian’s audiences to provide specialised advice for digital agencies and advertisers.

Melbourne, Victoria, Australia

• Enriched client databases with Experian data to enable greater understanding of their customer base.• Built digital audiences to enable clients to effectively target particular segments with tailored messaging.• Created dashboards and insight packs to help clients interpret their own data, and benchmark against Australia.• Built automated append processes to make appending a lower touch and more efficient process for clients.

Melbourne, Victoria, Australia

• Handled complex ad hoc requests for data and analysis from client teams, using a combination of SPSS, R, Survey Reporter and Microsoft Excel.• Analysed what drives brand advocacy and customer satisfaction using statistical techniques such as Linear Regression, Shapley Regression and Correlation Analysis.• Assisted account teams with BAU report-writing and checking when required.

Melbourne, Victoria, Australia

• Created Microsoft Excel-based QA checking files for reports.• Performed data, reference and sense checks on automatically generated Excel and PowerPoint reports.• Built a foundational understanding of market research, data processing, report automation and insight analytics.

Melbourne, Victoria, Australia

• Used Python to build an automatically updating SQL database for energy production in the Wholesale Electricity Market and National Electricity Market.• Carried out research on infrastructure transactions and energy markets.• Performed administrative duties relating to sale or bidding processes.• Assisted in the preparation of analyses and reports.• Performed ad-hoc tasks across the Investment Team as they arise.

Melbourne, Victoria, Australia

• Handled calls, emails and live chat queries regarding the customers’ policies, the Carpeesh Driver Safety App or the Carpeesh Bluetooth Beacon.• Processed policy cancellations and endorsements, refunding the appropriate amount for insurance that had been paid for and was unused.• Called customers to collect outstanding payments, calculating the date they had paid up to and providing them with a notice of possible cancellation.• Trained new Customer Service Advisors to use the… Show more • Handled calls, emails and live chat queries regarding the customers’ policies, the Carpeesh Driver Safety App or the Carpeesh Bluetooth Beacon.• Processed policy cancellations and endorsements, refunding the appropriate amount for insurance that had been paid for and was unused.• Called customers to collect outstanding payments, calculating the date they had paid up to and providing them with a notice of possible cancellation.• Trained new Customer Service Advisors to use the various systems associated with the role.• Performed User Acceptance Testing (UAT) for website’s car insurance application and claims forms. Show less

Crawley, England, United Kingdom

Project Monterrey• Due to performance, hand-picked and trained to work on credit card cases with much higher fail rates due to complexity and depth of information.• Asked to ‘Hot Spot Check’ a sample of cases for quality, providing handlers with a grade and giving feedback and rework if required.• Selected after four months working on the project to create a “Best Way of Working” document to be sent out to all Redress Handlers, outlining the most effective tips, tricks and processes… Show more Project Monterrey• Due to performance, hand-picked and trained to work on credit card cases with much higher fail rates due to complexity and depth of information.• Asked to ‘Hot Spot Check’ a sample of cases for quality, providing handlers with a grade and giving feedback and rework if required.• Selected after four months working on the project to create a “Best Way of Working” document to be sent out to all Redress Handlers, outlining the most effective tips, tricks and processes for handlers to use to increase productivity and quality across the project.• Acknowledged by Operations for having one of the ten best quality scores on a project with over 300 case handlers.Project Rameses• After discovering an error in the manual calculation procedure regarding protected rights, worked with the Project Support team to gauge the magnitude of the issue and alter procedures to ensure they effectively addressed the issue.• Due to performance, promoted into a more challenging team, handling deceased and manual calculations.• “Buddy-checked” the cases of lower performing teams to help improve quality levels.• Selected by Operations to work in a team focusing on the 100 most complex cases, in an effort to hand the project back to the client. Show less

Harrow On The Hill, Greater London, United Kingdom

London, United Kingdom

Melbourne, Australia

Melbourne, Australia

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