Delivered Level 1 and 2 onsite and remote support to clients with critical response time requirements for business technology systems. Answered service desk calls, urgently analyzed technical issues, troubleshot via phone and remote log-in, escalating as needed. Multi-tasked to support varied network and end-user environments with superior communication skills to respond to diverse clients with effective solutions. Performed installations, upgrades, service, and preventive maintenance activities. Resolved application errors in programs including Office 365, Teams, Zoom, Outlook, VPN, Wi-Fi, browser, network connection, Windows OS, password lockouts, and others

As a support team member I respond in person or remote (Logmein) to address problem with application, hardware, printer and AV that is impacting the user or the computer, including any attached technology i.e. Bluetooth devices, headsets , docking stations and external monitors. A few common application errors I often address Office 365 not working, unable to connect VPN, No audio on webex and Desktop password reset. I am also responsible to build, refresh, configure and deploy replacement laptop when required

In this role I address customers desktop issues namely Application and hardware problem. Including Printers, Headsets, and hard Phones.

Performed IMAC support, Breakfix monitors and docking station with firmware upgrades, and other hardware tuning.

Trade Floor Support Project support Track and resolve incidents through service now ticketing systemTroubleshoot Network hardware and software on windows environmentInstall Build and Troubleshoot Wyse ClientsIMAC support Add. Move and Change, including confirming deployment schedule with customers

Computer configuration setup and DepploymentTicket resolution for personal computer users. Supports computer users with installation of hardware, software and networking components to meet personal computer needs. Resolve issues including contacting and assisting end user with all desktop issue, including local and network printers. Responsible for user migration, data backup and Deployment.Experience with SCCM deployment console.

Work with multiple businesses at various location configuring desktop applications and assuring user profile and personal data is complete on new workstation.

Performed test on hardware system for DeploymentResolved software and technical issues with newly deployed machines

Ghost Imaged new hardware systems and verify that new systems are in deployment statusDeliverer and deploy new hardware systems to end usersPerformed Legacy hardware collection and storageResponsible for escalating any hardware refresh issues to technical leads in timely mannerResolve software and technical issues with newly deployed machines: Perform phone and 1st and 2nd level IT support

Full life-cycle PC Deployment including; maintain and distribute the core Windows build, deploy hardware, re-image pc’s, setup printers, deploy desktops and laptop’s, wipe data old pc’s, documentation and reporting all within the defined SLAs.Utilized batch file scripts and other forms of automation as necessary to efficiently solve problems within the enterprise desktop computing space.